Customer cancellation

They can cancel up to 24 hours in advance and receive a full refund
They will always receive a full refund if the cancellation is due to force majeure.
If there are changes to the itinerary, they can always choose between accepting it, changing the date, or receiving a full refund.
Cancellation by the supplier:
You must offer a full refund if the customer does not accept the changes you have proposed
In the event of bad weather, you can offer the option to reschedule, but this cannot replace a refund. This option must also be offered.