Join One Key

• It’s easy and free to join One Key!

• Please note, if you were an existing member in New Zealand, your account will have been migrated to One Key automatically. More detail on this transition can be found below.

• One Key is our travel rewards programme where members can enjoy Member Prices and earn and use OneKeyCash1 on eligible bookings. OneKeyCash is simple, NZ$1 in OneKeyCash gives you a NZ$1 discount on eligible travel. As long as you’re a member, and sign in before you make any bookings, you’ll earn rewards and collect trip elements across all eligible travel bookings.

• Here’s what you earn: Blue members earn 1% in OneKeyCash, and Silver, Gold and Platinum members earn 2% in OneKeyCash per NZ$1 spent¹ on eligible hotels, holiday homes, activities, packages and cars. All members earn 0.2% in OneKeyCash per NZ$1 spent on eligible flights.

• You can earn more on VIP Access stays as you progress the tiers, with the ability to earn up to 6% in OneKeyCash². And don’t forget, you can earn OneKeyCash on top of frequent flyer points and credit card rewards.

• You can save 10% or more on over 100,000 hotels worldwide with Member Prices, and the savings get bigger³ as you progress the tiers.

• Enjoy perks at VIP Access properties–Gold and Platinum members receive free room upgrades when available, and Silver, Gold and Platinum members can enjoy a perk such as food and beverage discounts at selected VIP Access properties.

¹ Excluding amounts spent on taxes and fees. OneKeyCash is not redeemable for cash and can only be used to discount eligible travel on Expedia and other participating brands. Terms, eligibility requirements and exclusions apply. When you make ‘Pay Now’ bookings, your OneKeyCash will arrive in your account just three days after you complete your trip. For ‘Pay Later’ bookings and holiday rental bookings, your OneKeyCash will arrive in your account up to 35 days after you complete your trip.

² Platinum members earn 6% on VIP Access properties. VIP Access earn rates cannot be combined with promotional earn rate offers.

³ Silver members save 15% or more on over 10,000 hotels worldwide with Silver Prices. Gold and Platinum members save 20% or more on over 10,000 hotels worldwide with Gold and Platinum Prices.

• Your rewards are easy to track–just head to your rewards activity page to see what you have earned and your progress toward your tier status.

• When you’re ready to use OneKeyCash, it’s yours to use on eligible hotels, flights, holiday homes, activities and cars. Here are a few details to keep in mind:

  • With One Key, you can now redeem rewards on eligible flights. You will need enough OneKeyCash to cover the entire cost, including taxes and fees.

  • OneKeyCash won’t expire as long as you have made an eligible booking or redeemed OneKeyCash in your account at least once in the preceding eighteen (18) months.

  • OneKeyCash can be used on ‘Pay Now’ bookings only and participating holiday homes.

  • OneKeyCash cannot be redeemed for cash and is not transferable to other members, but you can redeem OneKeyCash on eligible bookings in someone else's name.

It’s fast and easy to move up One Key tiers. The more trip elements you book, the more status you earn.

What’s a trip element? They’re the different parts of a trip—One Key takes every trip element into account and rewards you for it.

Trip elements include:

• 1 air ticket (one way or return-trip)

• 1 hotel room night (each night counts as a trip element)

• 1 night in a holiday home

• 1 day car hire

• 1 return-trip ground transportation ticket (airport shuttles, transfers, etc.)

• 1 activity ticket (a private tour, a theme park ticket, etc.)

Trip elements must be worth NZ$35 or more (excluding taxes and fees) to qualify.

Your tier status

Here's what you need to book to qualify for each tier:

• Blue - sign up, it’s free!

• Silver ‐ 5 trip elements within a year

• Gold ‐ 15 trip elements within a year

• Platinum ‐ 30 trip elements within a year

• So, for example, if you booked 2 nights in a hotel and a 3-day car hire, you’d collect 5 trip elements, enough to reach Silver tier status in one trip.

By joining One Key, our travel rewards programme, you can instantly unlock member savings and earn and use OneKeyCash on eligible bookings. Just by signing up, you can save 10% or more on over 100,000 hotels worldwide with Member Prices—and the savings get bigger¹ as you move up the tiers.

¹ Silver members save 15% or more on over 10,000 hotels worldwide with Silver Prices. Gold and Platinum members save 20% or more on over 10,000 hotels worldwide with Gold and Platinum Prices.

Yes, One Key is free to join! Once you sign up for this travel rewards programme, you can start earning OneKeyCash on eligible bookings and get instant access to Member Prices.

• Make sure that you are subscribed to ‘Offers and recommendations’ to stay up to date on the latest One Key offers.

  • All you have to do is sign in and go to: Account > Communications > select ‘Expedia’ > select ‘Offers and recommendations’ > select ‘Email’ and/or ‘Push’.

• Your Expedia Rewards points will automatically be converted to OneKeyCash when you become a One Key member.

• Confirmed points in your account will be converted into OneKeyCash at their full value, NZ$1 in Expedia Rewards Points = NZ$1 in OneKeyCash.

• Any existing Expedia Rewards points converted to OneKeyCash will retain their original expiry dates. Your OneKeyCash (including your converted OneKeyCash) won’t expire as long as you have made an eligible booking or redeemed OneKeyCash on your account after transitioning to One Key at least once in the preceding eighteen (18) months.

• If you have Expedia Rewards accounts in different regions, your rewards and trip elements will transfer to One Key when One Key launches in that region, and you become a One Key member in that region. Until then, you will have separate active Expedia Rewards accounts with Expedia Rewards points to use in each region where you have an account.

  • For example: If you have New Zealand and Sweden Expedia accounts, you will have separate OneKeyCash you can use in the New Zealand One Key programme, and Expedia Rewards points you can use in the Sweden Expedia Rewards programme until One Key launches in Sweden. When One Key launches in Sweden and you become a One Key member, those Expedia Rewards points will convert to OneKeyCash and combine with your New Zealand balance. Any trip elements will also be carried over as well, getting you closer to the next tier status.

• One Key may launch in several regions at a similar time. If you're notified that your accounts across different regions are transitioning, you may not be able to see your rewards in your One Key account until the transition is complete in all regions.

• Your tier will be the same or higher and we’ve unlocked a faster path to tier status, with fewer trip elements required to reach Silver and Gold.

• We will make sure any eligible activity1 across your accounts count towards your tier status. (*Note: The email address across your accounts must match for your activity to count).

• Existing Expedia Rewards members will have their eligible activity counted towards their One Key tier status. To calculate this, we will either take your calendar year 2024 activity OR your activity from 1 January 2025 to the date you become a One Key member, whichever is higher.

• If you are already a member of One Key elsewhere, any eligible trip elements from New Zealand will be added to your One Key account, which can get you even closer to reaching the next tier.

• For 2026, any trip elements collected in 2025 will count towards your 2026 status. This includes any trip elements collected in 2025 before the date you become a One Key member from any eligible activity. Tier status will be earned on a calendar year basis, from 1 Jan to 31 Dec. Your status for the upcoming year will be determined according to the number of trip elements you have collected by 31 Dec and your progress will reset as of 1 Jan.

¹ ‘Eligible activity’ means: a booking made from an Expedia Rewards New Zealand and One Key account, while signed in, that: a) For Expedia Rewards, a booking that would have qualified for a trip element in accordance with the Expedia Rewards New Zealand terms in place before the launch of One Key, b) For One Key, a booking that qualifies for a trip element in accordance with the One Key terms.

• You can earn and use your OneKeyCash on bookings made in currencies offered in participating regions; however, OneKeyCash will always be tied to the currency associated with your account. We will look at your booking activity conducted in the last 12 months in regions where you will become a One Key member and align your account currency with the region most booked in when One Key arrives in that region. If you do not have any recent bookings your account currency will be determined by the region in which you created your account.

• For example: If you have a One Key New Zealand account, but more bookings in an Expedia Rewards Sweden account, we will adjust the currency associated with your account to SEK when you become a One Key member in Sweden.

• During the transition to One Key, some members may be temporarily unable to view their booking and rewards history. Shortly after becoming a One Key member, their booking and rewards history will be accessible again. If you encounter this and need assistance, please contact us.

If you do not want to be a part of One Key, you can delete your account. Please note, this will delete your account across Expedia, Hotels.com and Bookabach in all regions, and you will lose any OneKeyCash, trip elements and tier status on your account.