Hakone Hot Springs Waterpark Holidays

Clean, Safe , very helpful staff

Great for our family of 5, modern clean room, useful kitchenette and washing machine, good location close to lots of trains and easy to get around. Lots of convenience stores and restaurants nearby. Friendly staff at reception. Would happily stay here again!

Staff were friendly & the room was clean, tidy, and neat. The amenities around the area is great. The room we stayed at were enough room for a family of five. Would definitely stay there again.

It was bigger than most rooms in Japan

Loved how clean and quiet the rooma are. We were able to leave our luggage thete after checking out, so we could go on a full day Mt. Fuji tour. Loved that extra accommodation.

The staff is very nice and really trying to help but doesn’t know English at all.. The property is very nice, the lobby is nice and big and comfortable and the Japanese garden is amazing. One very big problem was the beds, so uncomfortable!!! Couldn’t sleep at night and woke up with a back pain. Very extra hard mattress.

Staff was amazing . Very clean. Spa was great ! Beds felt like I was sleeping on clouds. Quiet area.

Fabulous hotel! The staff are very friendly and professional. There are excellent food options if you’re looking to stay in and relax. Great location with proximity to Shinjuku proper and Shinjuku station- making it very convenient to the majority of Tokyo. We had a beautiful room with very comfortable beds and a lovely view. We will definitely be back!

Room cleaned well and never had an issue

Small but cozy room. Great shower. Beds were good enough. Staff was extremely helpful and capable.

Clean hotel on the area and the staff is amazing they helped me greatly when I needed it. If I could give more stars I would. I had a problem with a tour booked and they helped me solve it! Very grateful.