Hakone Hot Springs Waterpark Holidays

We were arriving close to midnight and worried about the check in time. I had communicated with the hotel earlier about our late arrival and the response was quick. Upon arrival the doors were closed but you need to ring the bell to be let in. You pretty much did the check in yourself at the kiosk as the staff only helped when you got stuck on the kiosk. Instructions were available in the room regarding appliances usage and garbage disposal. For a family of 5, there were plenty of towels provided. 2 small beds and 3 futons on the tatami area. Sleeping on the futon was comfortable. We had 5 pieces of luggage that we managed space wise as the smaller ones you can put underneath the foot of the bed. The toilet was in a separate room away from the bathroom. We were near the TCAT station and bought the 72 hour passes from the information office inside which was very convenient and the staff also spoke English. It’s located in a residential area and despite being near the TCAT station and parking lot it was quiet in the room. Family Mart and 7-11 stores were close by. Not much restaurants as this is a residential area. The Suitengumae station of Tokyo metro was an easy walk from the accommodation.

Decent size rooms for Tokyo. Fantastic service. Comfortable. Nicely designed.

Location to the Shintomicho station is excellent. Staff was very friendly and accommodating. Room was a bit snug for 4 of us, but was very clean and the amenities worked properly. Small grocery store right across the street for snacks and drinks was very nice. Only two stops away from either Ginza or Toyosu.

The service is very good. All the staff is very nice & friendly.

Clean, quiet, room ok size. But bunk bed a bit noisy when my kid moved. Check in take a bit longer than other place

I did like the quality of everything..the service_ hygiene_the food.Everybody was very polite and very helpful. I wish i do find the same quality of our human being in thevmost places

The property is beautiful but the cost is overpriced. There is nothing in the area but it is 15 mins from the airport which is the reason why I stayed there.

Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.

The property is beautiful but the cost is overpriced. There is nothing in the area but it is 15 mins from the airport which is the reason why I stayed there.

Decent size rooms for Tokyo. Fantastic service. Comfortable. Nicely designed.

The Prince Gallery Hotel is modern luxe at its best. The room was spacious with spectacular view of Tokyo. It was outfitted with absolutely everything you can think of, from luxe cotton pjs and kimono robes, to every possible toiletry one might need. The staff was very helpful. The area around the hotel was safe and lovely with convenient access to the subway. The only caveat is that it’s not actually walking distance to many of the most interesting sights. That was okay with us. Taxis, Uber and subway is readily available and nothing was very far. The bar is chic and the Oasis restaurant serves a wonderful buffet breakfast.