Nukunonu Scuba Diving Holidays

I would like a coffee maker in the room

I stay at the Horseshoe twice a year. It’s my first choice for hotels because it is in a great location and is always immaculately clean. That’s in time was no exception. However, there were a few other disappointing issues with my stay. There was some very noticeable damage in my room. The furniture was quite dinged up and the handle to open the fridge cupboard was nearly torn off. It was bad enough that I felt it important to alert the staff so I wouldn’t be charged for damage. On my second day, I was interrupted with banging on my door as staff wanted to come in and change the air filters in the room. And then on the third day, the water in my room (and others) was turned off for quite some time. I was given advance warning of this but it still prevented me from being in my room during that time. I inquired about getting a reprieve on that days resort fees but was told that “no compensation would be given.” I was disappointed by this as I fee that not having running water in your room should disqualify a hotel from charging a “Resort” fee. Sadly, this trip left a bad taste in my mouth towards The Horseshoe.

Property is exactly what we wanted and needed.

A good hotel to stay at which was convenient for a holiday in New York. Walkable distance to main attractions.

Had a great stay. Would def stay again. Balcony was great!

Property is exactly what we wanted and needed.

This property was beautifully renovated. I visited with my teen daughter and felt very safe in the hotel and surrounding area. This hotel is very centrally located so if you are looking to hit up many sites in LA this is a great spot. Quiet and a little off the beaten path but definitely walkable to shopping (Century City) and Beverly Hills area. We booked the Gold level and it was great, They had a separate concierge lounge that you can get small breakfast items/appetizers/snacks and grab water/soda on the go. Bella (the other staff as well in the Gold level) were super friendly and helpful. Would definitely recommend!

Amazing resort, they had everything we needed and more! Staff was not the friendliest during check in and check out but other than that it was an amazing time and a birthday weekend to remember.

From food to room this place is amazing

The check in process was quick and simple. Plenty of parking. Everything was kept clean, from the property to our rooms. My only recommendation for the them would be to have some type of small patio with an ashtray for the smokers. There are plenty of people who smoke with no place to sit down and have a moment. which leads to them smoking in random places. If you have a designated spot with benches, umbrellas then they become localized which is easier to keep clean.

Good overall stay. I stayed at Westin back in October. I'm not sure how the Westin is a 4 star hotel and JW is a 5 star. Only thing I can think of is the location.