Mountain States Romantic Holidays

Great experience all around.

Best location for The Sphere, everything was perfect !!

had a great overall experience at the Wynn and truly enjoyed our stay. The hotel itself is beautiful, the rooms are well-maintained, and the atmosphere is exactly what you would expect from a luxury property. However, there was one significant issue that affected our experience. On the morning of our checkout day, we approached the front desk to ask if it would be possible to stay in the room for a few extra hours, as our flight was not until 11 PM. We completely understand that the answer could be no, and that late checkout is not always available. That said, the way the request was handled was very disappointing. The response we received was not polite and came with a noticeable negative attitude. There was eye-rolling and an unwelcoming tone, which felt very unprofessional and not aligned with the level of service we expected from a hotel of this standard. We asked to speak with a front desk manager, who was more pleasant, but unfortunately no solution or accommodation was offered. Aside from this interaction, everything else was excellent. We hope management takes this feedback seriously, as service at the front desk plays a big role in the overall guest experience.

Always a wonderful trip here. Big, clean rooms and friendly staff. My only suggestion is that the 'smoke free' walkways in the casino do not work. If someone is sat on an aisle machine/game, then the walkway is no longer smoke free. I do think that there should be smoke free areas of the casino to allow for all guests to enjoy. As a non-smoker, it is extremely unpleasant when a smoker appears next to you and you then have to move to avoid.

Nice clean rooms, staff was great. Just wished the restaurants stayed open later.

had a great overall experience at the Wynn and truly enjoyed our stay. The hotel itself is beautiful, the rooms are well-maintained, and the atmosphere is exactly what you would expect from a luxury property. However, there was one significant issue that affected our experience. On the morning of our checkout day, we approached the front desk to ask if it would be possible to stay in the room for a few extra hours, as our flight was not until 11 PM. We completely understand that the answer could be no, and that late checkout is not always available. That said, the way the request was handled was very disappointing. The response we received was not polite and came with a noticeable negative attitude. There was eye-rolling and an unwelcoming tone, which felt very unprofessional and not aligned with the level of service we expected from a hotel of this standard. We asked to speak with a front desk manager, who was more pleasant, but unfortunately no solution or accommodation was offered. Aside from this interaction, everything else was excellent. We hope management takes this feedback seriously, as service at the front desk plays a big role in the overall guest experience.

Best location for The Sphere, everything was perfect !!

Always a wonderful trip here. Big, clean rooms and friendly staff. My only suggestion is that the 'smoke free' walkways in the casino do not work. If someone is sat on an aisle machine/game, then the walkway is no longer smoke free. I do think that there should be smoke free areas of the casino to allow for all guests to enjoy. As a non-smoker, it is extremely unpleasant when a smoker appears next to you and you then have to move to avoid.