Harbor Romantic Holidays

Disappointing five-night stay 1. Misleading hotel credit At check-in, I was told I had a $100 credit for five nights, calculated at $20 per night. The coffee shop exclusion was explained, but the $20 daily limit and loss of unused credit were not. Believing I could use the full $100 toward one meal, I had a $173.87 dinner, including gratuity. Only at checkout was I told the credit had to be used daily. I would not have incurred that expense had the terms been clear. A $20 daily credit with no carryover should be described that way. 2. Unhelpful complaint handling The receptionist said I should have asked more clearly. When I requested a manager, she said none was there. I then asked for a manager's business card, but she initially declined, saying the hotel had many managers. I simply wanted one appropriate contact. Only after I insisted did she go to the back room and provide a card. The issue remained unresolved. 3. Noise and heating problems Noise through the large windows—from nearby hotel activity, street conversations, traffic, and emergency vehicle sirens—disrupted my sleep throughout the stay. On the first night, the room was about 68°F and was not warming adequately. Staff brought a portable space heater after I reported the problem. I expected clear communication, helpful service, and a comfortable room where I could sleep. This stay fell short.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Beautiful Property & Amazing Staff! I had an amazing stay at Hotel Clark during my recent trip to LA for the Create & Cultivate conference. I actually stayed during their first week of opening, and the experience was wonderful from beginning to end. The property is absolutely gorgeous, my room was beautiful and spacious, and I loved the full closet in my suite along with thoughtful amenities like robes and slippers. Everything was extremely clean and well maintained. The staff really stood out. Check-in was easy, the front desk was always helpful and prompt whenever I had a question, and housekeeping did an amazing job. I really appreciated the attention to detail, even down to neatly organizing the few personal items I had left out while cleaning my room. The pool area was beautiful as well. On my last day, I was able to sit by the pool with a mocktail and relax before leaving LA, which was the perfect way to end my stay. I didn’t get a chance to try the restaurant this trip, so that’s definitely on my list for next time. I would absolutely stay at Hotel Clark again when I’m back in LA. Beautiful property, great amenities, wonderful staff, and an overall great experience!