Oak Island Romantic Holidays

Beautiful view of the San Gabriel Mountains. Nice pool. The fitness was a bit underwhelming.

The checking in process needs some updates

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

Great stay. Very quiet room despite being in the middle of everything. Very helpful staff!

Nice room for the three of us, two queen beds, clean and comfortable, good restaurant and good scene at rooftop bar, helpful staff, good Location walking distance to everything in midtown, Times Swusre, Grand central, etc. only negative is room rates are high.

Hotel was absolutely gorgeous. Very courteous staff, from the valet to housekeeping. One of my favorites! Will visit many more times.

Beautiful hotel , but honestly the breakfast was very underwhelming compared to the hype. The buffet was quite basic, with almost no variety from day to day. The eggs were often cold, and overall it did not feel like a luxury hotel breakfast experience. Everything else was nice, but breakfast definitely needs improvement.

Breakfast is really nice. Close by everywhere. Love it.

Property is a bit outdated but yet still expensive. Showers was nice but furniture needs replacement along with a little painting would definitely help. (Some TLC) The price of the hotel and food was not deserving to be that outdated. Was unable to open balcony doors and restaurant on the 17th floor was booked for a party but nothing notified of this, found out when we got there.

Hotel was absolutely gorgeous. Very courteous staff, from the valet to housekeeping. One of my favorites! Will visit many more times.

Great stay. Very quiet room despite being in the middle of everything. Very helpful staff!