Da Nang Municipality Pet-friendly Holidays

was a good experience

Excellent Hotel, great view and amenities

From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious.

Nice hotel and accommodating staff. Private small paradise beach 3 minutes away.

The staff were so helpful and keen to answer all of my questions. Especially Hoa and Thu, they are so nice, always ask for me about both the satisfied and dissatisfied items, definitely is a 100% satisfactory and pleasant experience in M Hotel, hotel also arrange some towel art decoration for me to celebrate this special trip. These two staff needed to be appreciated in person. Thank you for your excellent service and attitude.

Spacious beachfront villa with private dipping pool, steps from shore restaurant for breakfast . Easy to call buggy for villa pick up and then take a grab taxi to go into Hoi An old town.

From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious.

The staff were so helpful and keen to answer all of my questions. Especially Hoa and Thu, they are so nice, always ask for me about both the satisfied and dissatisfied items, definitely is a 100% satisfactory and pleasant experience in M Hotel, hotel also arrange some towel art decoration for me to celebrate this special trip. These two staff needed to be appreciated in person. Thank you for your excellent service and attitude.