Jebudo Pet-friendly Holidays

Clean room, welcoming staff, excellent room with a view of the city. 4 min walk to the convention center under which there is an endless mall.

Nothing I don't like. Staffs! staffs ! They make this place the true five stat experience. 다음에 또 올겁니다. 고맙습니다

I am writing to complain about our hotel stay booked through Expedia. On the first day, while my wife, baby, and I were having breakfast, our room door became locked, leaving my baby's formula and food inaccessible. It took almost three hours for the hotel staff to resolve the issue, causing significant stress and anxiety, particularly as we could not access our baby's essential food supplies. The incident also disrupted my business meetings, resulting in cancellations and rescheduling that affected my schedule for the rest of the week. Although the hotel eventually opened the door, moved us to another room, and offered some amenities, these gestures did not compensate for the distress and disruption we experienced. When I requested a refund or reimbursement, the hotel manager responded, "I cannot provide reimbursement; you can leave!" I found this response extremely unprofessional and dismissive. I believe the hotel failed to respond with the urgency and care expected, especially when a baby was involved. The manager's attitude further worsened an already unacceptable experience. I am requesting Expedia's assistance in investigating this matter and obtaining a fair refund or appropriate financial compensation for the inconvenience, distress, and disruption caused. I hope Expedia takes this complaint seriously and helps facilitate a reasonable resolution.

great choice for my stay in Seoul.