Agutaya Pet-friendly Holidays

We had a couple of minor issues here, no wakeup call, which we'd booked for an early start tour and a lack of communication from hotel about the tour cancellation. They should have advised tour cancelled when we came down to breakfast and at a minimum, put a notice advising guests in reception, lifts, under guests door etc. Pool area was nice and drinks at happy hour are great value, 2 cocktails for about 200php. Beds are very comfy, but as noted by other guests, room smelt damp and mouldy. There is evidence of damp and mould on 3rd floor corridor ceiling. Massages are great here on 5th floor and good value. Aside from Robinsons there's not really anywhere you can walk to. We used to get the Jeepneys downtown to go out for food and drink, about 12-15 php per person one way, though it could be a challenge to get a Jeepneys back, they were often very full. Hotel staff and manager Karen are all lovely. We had to extend our stay a few times, first as river tour was cancelled, then because of typhoon kalmaegi. But Karen was very accommodating, letting us stay in same room. This place could be something very special with a few tweaks. For example at breakfast my eggs on 2 occasions weren't cooked as requested ( poached, well done) or mistakenly given to other guests... Solution have table numbers and slips of paper with tick boxes for type of eggs you want and how you want them cooked, with ingredients list too, omlettes, well done, ham, egg, cheese etc.

Carpe Diem Resort has a lot of potential. The pool area is beautiful, and the staff were friendly throughout our stay. The room was clean and nicely designed, with a magnificent bathroom. The beds were a bit stiff, and the walls were thin, so we could hear noise from the next room. Breakfast was the biggest disappointment. The food felt subpar and overly fancy when a simple Filipino breakfast would have been much better. The quality did not match the extra cost. Several interns were managing breakfast but seemed untrained, spending most of their time chatting instead of helping guests. Overall, it is a lovely place with promise, but the food and staff training need improvement to match the beauty of the resort.

This is a good option for people looking for something different from a regular hotel! We stayed in the dome, which was beautiful. The staff were very attentive and helpful in booking our transportation, including a last minute bus ride to Puerto Princessa due to Typhoon Tino. There is a free shuttle to the town and beach, which was a nice perk. My only complaint was all the additional charges. We were only provided one towel for each person staying in the room, and no hand towel or bathroom floor towel. When we asked for additional towels, we were told it would be an extra charge. There was also an extra charge for an additional comforter and for early check-in, even though our room was clearly ready.

Excellent staff stay was way above my expectations Travel often doesn’t get any better. Will definitely stay again 🙏

I love the lobby, it was beautiful. The room had a leak

We had a couple of minor issues here, no wakeup call, which we'd booked for an early start tour and a lack of communication from hotel about the tour cancellation. They should have advised tour cancelled when we came down to breakfast and at a minimum, put a notice advising guests in reception, lifts, under guests door etc. Pool area was nice and drinks at happy hour are great value, 2 cocktails for about 200php. Beds are very comfy, but as noted by other guests, room smelt damp and mouldy. There is evidence of damp and mould on 3rd floor corridor ceiling. Massages are great here on 5th floor and good value. Aside from Robinsons there's not really anywhere you can walk to. We used to get the Jeepneys downtown to go out for food and drink, about 12-15 php per person one way, though it could be a challenge to get a Jeepneys back, they were often very full. Hotel staff and manager Karen are all lovely. We had to extend our stay a few times, first as river tour was cancelled, then because of typhoon kalmaegi. But Karen was very accommodating, letting us stay in same room. This place could be something very special with a few tweaks. For example at breakfast my eggs on 2 occasions weren't cooked as requested ( poached, well done) or mistakenly given to other guests... Solution have table numbers and slips of paper with tick boxes for type of eggs you want and how you want them cooked, with ingredients list too, omlettes, well done, ham, egg, cheese etc.