Filicudi Mountain Holidays

The property is modern and quiet. I wouls return.

Magnifique hôtel de luxe au cœur de Syracuse. Emplacement de choix, propreté et service remarquable. Matelas, literie et oreiller très confortable.

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.

I have to thank all the staff. They were all friendly and accommodating. The seafront view was priceless. Slept with the balcony doors open every night and listened to the waves. Watched the sun come up in the morning a few times also. Taormina in the background and the town was enjoyable during the evening. The bar staff and the kitchen staff were amazing, the food was excellent. It's difficult to complain about this place. The Sicily my father wanted me to discover.

1. Mismatch between marketing and operations Photos are usually taken under ideal conditions (fully stocked buffet, low occupancy, premium setup). In reality: Lower food turnover. More basic presentation. Limited staff during peak hours. 2. Breakfast: the main pain point What you describe is typical: Low protein options → mostly carbs (bread, pastries, cereals). Limited or no hot items. Slow replenishment. This is driven by the Ibis model: Breakfast included but cost-optimized. In Italy, breakfast culture is lighter (espresso + pastry), which further lowers the baseline compared to international expectations. 3. Service Lean staffing → slower response times. In cities like Catania, service tends to be less structured than in major hubs like Milan or Rome. Focus is more on functionality than guest experience. 4. Location vs expectation This specific property: Is located in Acireale, not central Catania. Operates more as a transit/business hotel rather than a leisure-focused experience.

Nice location, very friendly staff, Breakfast was especially good

An old style hotel in a good central location. Had good heating (it’s winter) and the room was comfortable. Breakfast was ok. The hotel is looking a bit tired and worn but everything still works. Staff were nice.

The property is modern and quiet. I wouls return.

Magnifique hôtel de luxe au cœur de Syracuse. Emplacement de choix, propreté et service remarquable. Matelas, literie et oreiller très confortable.