Tulum Mountain Holidays

Overall pretty good stay though I don’t think we would stay again. It’s advertised as a hotel but I believe they are independently owned apartments so no daily cleaning services, no new towels, no garbage removal. Negatives about property were the bed was horribly firm, no extra blankets or pillows provided, 1 thin blanket on bed, we did have a kitchenette but very few cooking utensils were supplied (no knives besides butter knives, 1 spatula, 1 frying pan, 1 bowl). Upon arrival our personal pool was very dirty and required maintenance to clean it up, which they were incredibly quick about with great customer service to fix it. Also all pools are not heated and quite cold- great for when it’s sunny and hot on the rooftop but as soon as the sun goes down it’s way too cold to swim. The main level pool gets almost no sun so we didn’t see a single person swimming in it as it was way too chilly. Pros: great location, many restaurants, cafes, pharmacies, and large grocery market nearby. Main strip was maybe 10 minute walk away. Rooftop shared pool was awesome, though the bar that is pictured is empty and not ran by anyone and tanning beds do not have comfy cushions like in the pictures, quite uncomfortable and dark in colour so they get very hot in the sun. The building did feel very safe, staff always at front desk and helpful with any questions we had. For the price you can get for the smaller rooms I think it’s a great place but too many cons for us to stay again.

Gorgeous property! But it’s not near anything and the taxi situation is confusing, frustrating and a complete rip off. If you’re ok staying isolated on this property then it’s perfect for the price! If you want to explore and be on the beach don’t stay here because you’ll spend so so so much on taxis for no reason. The property is beautiful and the rooftop pool is amazing.

Clean, modern and we had an amazing 2-day stay. Kurt the front desk manager was super helpful and we would definitely stay here again next time we’re in Tulum. It’s near the beach and all the restaurants plus shopping. We knew Tulum would be expensive, but honestly, I’m not sure if it’s worth it and I thought California was expensive.

Gorgeous property! But it’s not near anything and the taxi situation is confusing, frustrating and a complete rip off. If you’re ok staying isolated on this property then it’s perfect for the price! If you want to explore and be on the beach don’t stay here because you’ll spend so so so much on taxis for no reason. The property is beautiful and the rooftop pool is amazing.