North West Division Luxury Holidays

The room size and equipment were great, but it's ridiculous that there isn't a SINGLE hook anywhere to hang your towel, shirt, or pants. I had to pick up cheap suction hooks from Daiso, so I had places to hang items that were frequently used. Sure the wardrobe has a bunch of hangers but you don't want to stuff your used day-pants in there. Makes no sense. The room cleaning only happens on Wednesdays, so you'll also need a hook to hold your garbage in a separate plastic bag. The garbage bin in the room is just too small for a week's worth of trash. Walls are thin, you'll hear your neighbors or room mates talk on their phone, and all the activity in the shared living space - this was esp apparent when my neighbor was cooking, doing laundry, inviting her friends over, etc. The 100 year old, very slow lift is cool the first time... but a real pain in the ass to use. You have to pull open two very heavy metal gates, and pull to close them (and ensure they're very closed) before you can hit the button to go up or down. Usually by midnight the lift will stop working... because the bargoers that use the lift forget to close the gates after they've gone to the top floor. And when new guests come in or out, everyone is very confused who should be helping to open or close the inner/outer gates. It's a nightmare when you're a regular guest and all you want to do is just enter or exit the hotel on the 3rd floor. Often, just waiting for the lift takes forever - if it comes at all.

Dark area as soon as you get to stairs on front desk not welcoming ambience they should use LED day light . Too crowded downstairs that time. Front of the hotel at night are also dark

Outstanding hotel!!! BEST staff!!!

Great Robert and easy location

Very private suite, quiet and comfortable. A short 2 min walk to the main building and to Scotts Road.

Beautiful property, pathways all alongside pretty ponds/waterways. The staff go above and beyond which makes this hotel really stand out. The rooms are large, clean and spacious. The bar is a lovely comfortable place to sit and enjoy a cocktail in the evening. The only negative thing I have to say about the whole hotel is that that the pool area is looking a bit tired, all it needs is to upgrade the sunbeds/cushions etc and it would get a 10/10.

Lots of eco-friendly facilities

Nice property with big, beautiful pool. Room was large with comfortable bed. The only inconvenience is the access to the ice :). Since it was really hot during our stay, we had to call the front desk several times to request ice. I wish we were able to get ice ourselves whenever we want.

It was a great choice for a one week stay.

Friendly staff and easy assess to shopping, dinning and transportation

Not bad. Espresso machine in room did work.. otherwise stay was good.