Tropical North Queensland Luxury Holidays

Great location check in and out was easy.

Will be keeping this as constructive as possible. At best the property is 4 star. The room I booked was one bedroom pool view and I was put in a two bedroom ground floor room which overlooked the fence of the pool, NOT the pool. Cleanliness needs to be seriously looked into. The room was extremely dusty and I started sneezing within 10 minutes of entering the room. It was quiet evident that the room had not been deep cleaned for a long time. The plant in the kitchen had a thick layer of dust all over, some of the sofa cushions smelt like feet, bed side tables and kitchen island was sticky, washing machine smelt like mould. Worst of all, one of the toilets was not cleaned at all and had marks all around the edges and the bowl and that particular bathroom smelt bad throughout. There were cockroaches in the laundry, geckos in the living room and ants in the bed. These ants were very tiny and kept crawling around our heads and face through the night. “This is common in Far North Queensland” is not an excuse and regular pest control should be the norm. Main apartment door wouldn’t close on its own force, bathroom and kitchen lights flicker and make a static noise, and water pressure in the shower is too low. Bedroom was missing a TV remote and bad WiFi. Overall it was disappointing to have spent over $1500 for a Birthday getaway and receive an average product. The location is beautiful, good restaurants around and away from chaos. Staff were amazing, Gabby was a highlight.

Our apartment at Cayman was lovely and modern. Very spacious - dining table could seat 6. Full kitchen, two full bathrooms. Dishwasher, washer & dryer. Outdoor area with table. Spotlessly clean. 5 minute walk to shops/restaurants/supermarket, and 5 minute walk the other way to the beach. Helpful staff with good advice on local attractions. Only thing to be aware of is this is more like an AirBnB than a resort - they don't replenish toilet paper, shampoo etc or service the apartment unless you stay 7 days (we stayed 6). However with supermarket nearby and washer/dryer this is not a big deal. Towels a bit threadbare would be our only other criticism.

Overall great stay. Menu options could be improved to match the captive audience pricing! Not a deal breaker but step up the game a little. Would certainly return!

Great location with lovely pool. Staff were so friendly and helpful with good recommendations. Would definitely stay again ☺️

Great location with lovely pool. Staff were so friendly and helpful with good recommendations. Would definitely stay again ☺️

Will be keeping this as constructive as possible. At best the property is 4 star. The room I booked was one bedroom pool view and I was put in a two bedroom ground floor room which overlooked the fence of the pool, NOT the pool. Cleanliness needs to be seriously looked into. The room was extremely dusty and I started sneezing within 10 minutes of entering the room. It was quiet evident that the room had not been deep cleaned for a long time. The plant in the kitchen had a thick layer of dust all over, some of the sofa cushions smelt like feet, bed side tables and kitchen island was sticky, washing machine smelt like mould. Worst of all, one of the toilets was not cleaned at all and had marks all around the edges and the bowl and that particular bathroom smelt bad throughout. There were cockroaches in the laundry, geckos in the living room and ants in the bed. These ants were very tiny and kept crawling around our heads and face through the night. “This is common in Far North Queensland” is not an excuse and regular pest control should be the norm. Main apartment door wouldn’t close on its own force, bathroom and kitchen lights flicker and make a static noise, and water pressure in the shower is too low. Bedroom was missing a TV remote and bad WiFi. Overall it was disappointing to have spent over $1500 for a Birthday getaway and receive an average product. The location is beautiful, good restaurants around and away from chaos. Staff were amazing, Gabby was a highlight.

Staff were wonderful Disappointed with the room. Was very small and Had an awful musty smell coming from drains. Quite dated needs a facelift