Gili Sulat Luxury Holidays

Excellent resort!

Very disappointing for a Sheraton This hotel feels strangely untouched since the day it was built. The rooms do not seem to have been properly renovated for decades — the furniture, bathroom, shower, and overall interior are all very old and worn out. Over the years, everything has clearly become tired and dated. The bedding and pillows had an unpleasant smell, which made the stay even less comfortable. The beach was also extremely dirty and was one of the biggest disappointments. When I booked the hotel, I specifically chose a rate that included a “Free Airport Shuttle.” Only after arriving did I find out that the transfer was free in one direction only. This was not clearly stated during the booking process and felt misleading. The positive side is the staff — they were friendly, polite, and pleasant to deal with. However, the property itself is absolutely not what I would expect from the Sheraton brand. I think many guests book this hotel because they trust the Sheraton name, and I personally felt misled by that. In terms of the condition of the rooms and facilities, the experience felt closer to an old 2-star motel than a Sheraton resort. This property urgently needs a major renovation.

We booked this hotel very last minute after changing our plans due to poor weather elsewhere. The hotel was really good value and our room was located perfectly, just steps away from the pool (partial ocean view room). The staff were really friendly, drinks and food were great value and the rooms well proportioned. We did find the food service to be quite slow, but the food was great. Everything is very easy to access via Grab, without this the hotel would be quite isolated. Overall the hotel was very relaxing, with a beautiful pool.