Hong Kong SAR Kid friendly Holidays

The hotel location is very convenient, a short walk to Time Squares and Causeway Bay. It also shares the same complimentary shuttle bus service as its sister hotel; the Dorsett hotel. The staff are friendly, professional and helpful. The rooms are simple with basic amenities. However, their housekeeping service is in need of great improvement. They don’t have the same house cleaning staff every day and as with every employment, some staff are dedicated to their works but some don’t. Majority of the house keeping staff are not keen on hovering. We spent 4 weeks in the hotel and we only witnessed the same cleaning staff hovered our room in 2 different days. They also seemed to have only one house keeping schedule prior to 12 o'clock each day unless you especially requested for a later housekeeping service.

The first room I was given smelled like smoke, even though it was on a non smoking floor. I turned right around and asked for a new room and the staff was really nice about it. The second room was not smoky but it did have a sort of musty old building smell, but it was fine for me. I feel like they could've vacuumed the carpet more. The bed was firm but comfortable and I slept well there. I personally don't like that there's no overhead light, just 3 lamps, none of which are very bright. You have to open the window curtains to brighten up the room. Overall it was fine, not exactly 5 stars in my opinion, but the room is fine and the location is great. The cleaning staff was very nice and the towels were thick and fluffy. I also liked that there was a desk and chair even for a small room, and there was a bottle filling station on every floor (and the water tasted good) and the bathroom counter had a decent amount of space for toiletries. Overall I am satisfied with my stay.

Staff services very good

Good customer and cleanliness

Staff are helpful, shuttle

The room was nice and clean, nothing triggered my allergies. There was a tap for filtered drinking water which I liked. The breakfast buffet was tasty. The only issue I had which is still a big issue were the beds. They were not sunken, tilted to one side, or broken anymore but still extremely uncomfortable, like lying on a slab of rock. The pillows were of no help either, also uncomfortable. Woke up with back and neck pain. If the beds could be improved, this hotel would instantly be 5 stars for me but until then it's just 3 stars.

Location is great. Room is clean. Staff is super helpful, and polite.

Love this place ! Another great stay! And great room!

The first room I was given smelled like smoke, even though it was on a non smoking floor. I turned right around and asked for a new room and the staff was really nice about it. The second room was not smoky but it did have a sort of musty old building smell, but it was fine for me. I feel like they could've vacuumed the carpet more. The bed was firm but comfortable and I slept well there. I personally don't like that there's no overhead light, just 3 lamps, none of which are very bright. You have to open the window curtains to brighten up the room. Overall it was fine, not exactly 5 stars in my opinion, but the room is fine and the location is great. The cleaning staff was very nice and the towels were thick and fluffy. I also liked that there was a desk and chair even for a small room, and there was a bottle filling station on every floor (and the water tasted good) and the bathroom counter had a decent amount of space for toiletries. Overall I am satisfied with my stay.

Where do I start? From the minute we checked in they were so very helpful. Collecting us and luggage from taxi and taking it to our room. Booked 2 queen beds which were so comfy. Bathroom was large and clean. Bottled water topped up every day. Nespresso machine with 3 pods daily. Plenty of storage. Be On Canton the bar on level 3 was lovely. Outdoor space which was a bonus. Lovely Johnny made our stay. It was really a well placed hotel and everyone was helpful. The concierge were really helpful and gave us an old-fashioned map, which was brilliant. 5 Stars no doubt!

Love this place ! Another great stay! And great room!

Pillow and bed smells a bit funky. Other than that, everything was amazing :)

The first room I was given smelled like smoke, even though it was on a non smoking floor. I turned right around and asked for a new room and the staff was really nice about it. The second room was not smoky but it did have a sort of musty old building smell, but it was fine for me. I feel like they could've vacuumed the carpet more. The bed was firm but comfortable and I slept well there. I personally don't like that there's no overhead light, just 3 lamps, none of which are very bright. You have to open the window curtains to brighten up the room. Overall it was fine, not exactly 5 stars in my opinion, but the room is fine and the location is great. The cleaning staff was very nice and the towels were thick and fluffy. I also liked that there was a desk and chair even for a small room, and there was a bottle filling station on every floor (and the water tasted good) and the bathroom counter had a decent amount of space for toiletries. Overall I am satisfied with my stay.

Staff services very good