Hong Kong SAR Kid friendly Holidays

I had a great stay after all. The manager Agnes was very kind and very helpful. The hotel was very clean and the food was fantastic. I appreciated how kind the staff was. I will be back. Huge thank you to Agnes for the warm hospitality!

It surpassed all my expectations. Beautiful location and supportive staff. Loved it!

Hope the FD & Restaurant would be more friendly & helpful. The housekeeping is quite nice and feel cared.

We booked a quad family room and once we entered we immediately noticed it was very unclean. There was hair and dust left on the toilet, and many stains on the walls and door of the bathroom. There was dust all over the lights as if it hadn't been wiped down for a long time. We like to wipe down the high touch surfaces when we settle into our room and there was a lot more dirt than we're used to seeing. There was a lot of debris on the floor. We called housekeeping to re-vacuum the floor. There seems to be something wrong with their vacuums because the floor was still not clean afterwards. Finally there was an awful smell emanating from the carpet. We complained about this and the staff graciously offered us an upgrade to a suite. Upon inspecting the suite the smell was much better but there was still a lot of crumbs and leftover things on the carpet. The overall condition of the suite was much better so we accepted the upgrade, however the condition is still surprising given the status as a suite.

Beautiful room and very convenient for the parks. Did not have breakfast so no comments.

Everything was amazing!

Amazing hotel, excellent location, friendly staff. Restaurant on site. Amazing view.

The staff were excellent, the location is fantastic and convenient and the beds were comfortable.