Hong Kong SAR Kid friendly Holidays

We booked a quad family room and once we entered we immediately noticed it was very unclean. There was hair and dust left on the toilet, and many stains on the walls and door of the bathroom. There was dust all over the lights as if it hadn't been wiped down for a long time. We like to wipe down the high touch surfaces when we settle into our room and there was a lot more dirt than we're used to seeing. There was a lot of debris on the floor. We called housekeeping to re-vacuum the floor. There seems to be something wrong with their vacuums because the floor was still not clean afterwards. Finally there was an awful smell emanating from the carpet. We complained about this and the staff graciously offered us an upgrade to a suite. Upon inspecting the suite the smell was much better but there was still a lot of crumbs and leftover things on the carpet. The overall condition of the suite was much better so we accepted the upgrade, however the condition is still surprising given the status as a suite.

It surpassed all my expectations. Beautiful location and supportive staff. Loved it!

Hope the FD & Restaurant would be more friendly & helpful. The housekeeping is quite nice and feel cared.

Great hotel and staff. Would recommend it if you like a more relaxing stay in Hong Kong.

Loved the hotel and the theme.

Great staff and location.

Amazing hotel, excellent location, friendly staff. Restaurant on site. Amazing view.

Room excellent value as was breakfast and easy journey from airport on bus Room spotless and quiet and high quality linen Perfect overnight spot between flights