European Union Kid friendly Holidays

Front desk staff NOT helpful, very slow, not friendly. Housekeeping staff are so friendly, helpful, accomodating, and our room was very clean. All food, drinks, and items in the convenience store WAY over priced

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Instead of a small bottle of wine. Room upgrade is better

This property was fair. Rooms were clean and adequate. Our family stayed there in two rooms and met 4 other family members in the only space available to meet—an area with lots of empty tables and chairs outside the snack bar. (The lobby is very small and seating uncomfortable.) Not all of us could tolerate their mediocre coffee so some had coffee from an outside vender. Though there were lots of empty tables on a Fri. at 7:30am, the manager told us to move outside in the 39° weather. We weren’t bothering other guests since there were no others in there and had paid almost $5,000 for our rooms, we just wanted to visit with family. Even after we bought some coffee and croissants, we were told we were setting a bad example by having cups with a different brand. We would not return here due to the lack of friendly attitude to guests, lack of space and seating.

Excellent location, warm, welcoming front desk. Rooms good size for Manhattan. Thank you!

Staff was great!! Breakfasts hot and tasty. Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

This is a wonder hidden gem of a hotel

Front desk staff NOT helpful, very slow, not friendly. Housekeeping staff are so friendly, helpful, accomodating, and our room was very clean. All food, drinks, and items in the convenience store WAY over priced

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Instead of a small bottle of wine. Room upgrade is better