Offshore Islands Kid friendly Holidays

I stay here all the time because I like the aesthetic. This is at least my 6th stay. I am finally writing a review because it has been consistent at this point. The staff is TERRIBLE. They are so rude. It doesn't matter how politely I ask a question they are consistently condescending and dismissive. This stay, the ONE person who was in a good mood was the person who checked me in yesterday. The bartender is always annoyed that you are at the bar and bothering him. If you have to call the front desk they are annoyed that you are staying at the hotel. The disposition of the staff is just very unhelpful and bothered. Love the artistic appeal of the hotel but I cannot bring myself to stay there again. Not for what it costs. I can go be mistreated somewhere else for free. I do not recommend this hotel. LA has so much more to offer.

It was police surrounding the whole building for hours when I arrived. I couldn’t get back in my room until it was over . My guest was scared and my son didn’t even want to stay. The air conditioner was out for hours all the way until close to midnight so it was very hot .

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.

Nice location. Staff are really helpful and friendly. We enjoyed our stay.

This is one of the hotels that there isn’t really anything one can complain about. It was exceptionally clean, great staff and great location. The room was slightly on the smaller size but as for the rest everything was excellent