Lesser Sunda Islands Kid friendly Holidays

The staff were service oriented, very hospitable from the start and checking in via WhatsApp for our needs/questions and also for a smooth arrival/departure. The room does not have a tv but that wasn’t a concern for us just something to take note. It is really big and clean, the bathtub was amazing as well though the water may not remain hot to fill it completely. The breakfast is not a buffet but more than sufficient with many vegan and vegetarian options. Overall I loved the property and would love to come back

Very relaxing place , friendly staff

An amazing property and experience, from the rooms to the staff, food and the beach. We are already planning our return back to the Kelapa retreat.

Very peaceful. Excellent staff and facilities. Good link to the ridge walk.

I chose this hotel for my honeymoon stay after I saw a stunning video of the location on YouTube. I walked in with very high expectations and they delivered well over and beyond. Everything - from the warmest hospitality to superb rooms, amenities and special arrangements was perfect. We had the Riverside Pool Villa and it was stunning! We tried out their Spa and felt super refreshed after. I even secretly worked with the hotel and staff to set up a candlelight dinner as a surprise for my wife and they executed it beautifully while very skillfully keeping all communication about it on a hush so my wifey wouldn't be spoiled about it before the surprise. Some special mentions of staff members who made our stay ever so special - Meisha, Mirah, Komang Ayu, and Sugik from the front desk who were always so amiable and always took care of our requests. Sang Ayu, Rahma, Martin and Dewi from the restaurant for their spectacular service as well as so beautifully setting up our candlelight dinners. And Deemus who assisted us at checkin and showed us our villa and the amenities that came with it. Thank you for your efforts. We appreciate it all. 100/10 recommend this place. I will be back here someday to relive the memories of my honeymoon experience.

Service in dining took over 40 minutes for a drink. Had breakfast twice. First time forgot to serve the fruit. Second time forgot to give orange juice. Lots of laughter but very bad service.

Loved the friendly staff, restaurant, gardens, spa, pool and daily yoga! The shuttle was also a nice surprise.

Beautiful property and pool. The staff is very kind and helpful. We were welcomed by Ayu at the reception. She's a trainee, but is very well skilled, speaks excellent English and extremely kind and welcoming. She gave us room 8203, a very nice room overlooking the pool and temple. Wayan the restaurant manager runs things smoothly and is great company. We had a lot of contact with him and he taught us a lot about Balinese culture and Bahasa. Then there's the bartender Wira, he has the friendliest smile, talks a lot and makes every cocktail you want. He is very tallented as well and is also a trainee. Every hotel needs a Wira at their bar! Septiana works in the restaurant and is a lot of fun. She entertaines the guests, serves everything you ask for and knows a lot about Ubud and where to go or not. Overall they have a lot of friendly tallented trainees like Ayu, Wira (Lola), Ari, Dewa and Rani. They made us feel right at home. They do have excellent staff to teach them. Murkanti, Garet, Gus Dwi and Septiana lead the hotel and restaurant excellent. Thanks to them we had a great time and will come back to this beautiful hotel.

Service in dining took over 40 minutes for a drink. Had breakfast twice. First time forgot to serve the fruit. Second time forgot to give orange juice. Lots of laughter but very bad service.

Great experience, the staff were very friendly and this was some of the best service we have experienced.

Food was average but liked the rest