Central Suburbs Honeymoon Holidays

We requested for early checkin but the hotel duty manager denied receiving any request. Another duty manager mentioned they did receive the request but could not accommodate. Hotel was even unwilling to provide a shower facility to use. The door key did not work upon all three occasions that we tried to enter the room. The room service took anything between 10 minutes to 30 minutes to get the room open with the master key. No attempt was made for us to change rooms or for the staff to fix the door. Extremely inhospitable.

Fantastic hotel, fantastic service and fantastic staff. I would like to particularly appreciate Ms Puja Sengupta, MS Prajakta Tambe, Mr Tejas Panchikar for going above and beyond to help me.

Writing When booking through Expedia, please ensure that all guest and package details are correctly selected and reflected in your reservation. Otherwise, the hotel reception may classify the booking as double occupancy and request additional payment for extra guests, even if those charges have already been paid through Expedia. This appears to be a disconnect between Expedia and the hotel, which can create an awkward experience when front desk staff repeatedly verify booking details. There also seemed to be a lack of coordination between the hotel departments. Despite having booked a full-board package and paid all charges in advance, restaurant staff frequently asked how we intended to settle the bill, which detracted from the overall guest experience. Overall, the stay was pleasant. However, given the reputation of the Westin brand, I expected a smoother experience. One of our rooms was not made available until 6:00 PM, and there was little effort to compensate for the inconvenience or make us feel valued as guests. While the property itself was enjoyable, the service and operational issues resulted in an experience that fell short of expectations.

Writing When booking through Expedia, please ensure that all guest and package details are correctly selected and reflected in your reservation. Otherwise, the hotel reception may classify the booking as double occupancy and request additional payment for extra guests, even if those charges have already been paid through Expedia. This appears to be a disconnect between Expedia and the hotel, which can create an awkward experience when front desk staff repeatedly verify booking details. There also seemed to be a lack of coordination between the hotel departments. Despite having booked a full-board package and paid all charges in advance, restaurant staff frequently asked how we intended to settle the bill, which detracted from the overall guest experience. Overall, the stay was pleasant. However, given the reputation of the Westin brand, I expected a smoother experience. One of our rooms was not made available until 6:00 PM, and there was little effort to compensate for the inconvenience or make us feel valued as guests. While the property itself was enjoyable, the service and operational issues resulted in an experience that fell short of expectations.