Victoria Honeymoon Holidays

In no world is this a 5 star hotel. It was a bit run down and cleanliness could definitely be improved. I would have been ok with it as-is as a 3 star hotel, but with the expectation of 5 stars, it was disappointing.

The service at the Grand Hyatt was exceptional, from the warm welcome at reception to the incredibly helpful bell desk. I felt genuinely valued throughout my stay, and the top-notch amenities really added to the experience. It is a fantastic hotel that makes you feel right at home in the heart of Melbourne.

Breakfast was a little basic for the style of property. Rooms were great and large and provided lots of comfort. Water pressure was a little low, but more than enough to shower

Staff were courteous and helpful. Room was in need of deep cleaning. Mold in bathroom. Toilet dirty. Carpet shabby. Fridge not clean. Bathroom mold and toilet were cleaned upon request without complaint.

The best hotel I’ve ever stayed at. Staff were super friendly and helpful. Rooms were so nice and relaxing and I’m super thrilled there was a bath to relax in after a long day walking around the city. Definitely staying here again when I come to Melbourne next.

In no world is this a 5 star hotel. It was a bit run down and cleanliness could definitely be improved. I would have been ok with it as-is as a 3 star hotel, but with the expectation of 5 stars, it was disappointing.

The service at the Grand Hyatt was exceptional, from the warm welcome at reception to the incredibly helpful bell desk. I felt genuinely valued throughout my stay, and the top-notch amenities really added to the experience. It is a fantastic hotel that makes you feel right at home in the heart of Melbourne.

Breakfast was a little basic for the style of property. Rooms were great and large and provided lots of comfort. Water pressure was a little low, but more than enough to shower

In no world is this a 5 star hotel. It was a bit run down and cleanliness could definitely be improved. I would have been ok with it as-is as a 3 star hotel, but with the expectation of 5 stars, it was disappointing.

The service at the Grand Hyatt was exceptional, from the warm welcome at reception to the incredibly helpful bell desk. I felt genuinely valued throughout my stay, and the top-notch amenities really added to the experience. It is a fantastic hotel that makes you feel right at home in the heart of Melbourne.

Breakfast was a little basic for the style of property. Rooms were great and large and provided lots of comfort. Water pressure was a little low, but more than enough to shower

Staff were courteous and helpful. Room was in need of deep cleaning. Mold in bathroom. Toilet dirty. Carpet shabby. Fridge not clean. Bathroom mold and toilet were cleaned upon request without complaint.

The best hotel I’ve ever stayed at. Staff were super friendly and helpful. Rooms were so nice and relaxing and I’m super thrilled there was a bath to relax in after a long day walking around the city. Definitely staying here again when I come to Melbourne next.

My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations.