Malaysia Honeymoon Holidays

The hotel is luxurious. Perfectly captures the colonial vibe. The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot points were not granted after checking with the front desk 3 times. And it’s still been 1 month now. On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront. Great hotel, not so great staff.

The staff was great, everything was clean, loved the breakfast!

Fantastic location within walking distance to downtown. The staff was incredibly welcoming, especially the front desk staff . Our room was spotless and the breakfast buffet was ok and not the best .

Great location, great services

The staffs are incredibly attentive . Although the property is older . The service and location is unbeatable. Love the place.

Fantastic location within walking distance to downtown. The staff was incredibly welcoming, especially the front desk staff . Our room was spotless and the breakfast buffet was ok and not the best .

The staff was great, everything was clean, loved the breakfast!

The staffs are incredibly attentive . Although the property is older . The service and location is unbeatable. Love the place.