Iturup Etorofu Beach Holidays

Cleaning staff were awesome and taxi guy Kenny was fantastic. Property itself is meh...food is lacking, pool service sucks (you have to order their food which is terrible and limited) but location of hotel is great.

Balcony is wonderful

I was given an upgrade at check in and that was very much appreciated. Niki on reception was absolutely a true professional and remembered me from my previous stay as did several members of staff from the door men to upstairs in the lounge. Bravo to all and as a solo traveller that made my trip very special. Sonia in the lounge was gracious and charming as always and I never felt alone. A true sign of a good hotel. I note some small minor changes. Real glasses in the lounge. Attention to detail such as bath robes and slippers. These are small details but are very comforting to see a property improving all the time. It's a well used hotel and some signs of wear and tear which is to be expected. Bed was bery very comfortable beautifully made each day and my room was cleaned to perfection each day! I am looking forward to coming back in the next 6 months. Thank you to all the team. John

I was given an upgrade at check in and that was very much appreciated. Niki on reception was absolutely a true professional and remembered me from my previous stay as did several members of staff from the door men to upstairs in the lounge. Bravo to all and as a solo traveller that made my trip very special. Sonia in the lounge was gracious and charming as always and I never felt alone. A true sign of a good hotel. I note some small minor changes. Real glasses in the lounge. Attention to detail such as bath robes and slippers. These are small details but are very comforting to see a property improving all the time. It's a well used hotel and some signs of wear and tear which is to be expected. Bed was bery very comfortable beautifully made each day and my room was cleaned to perfection each day! I am looking forward to coming back in the next 6 months. Thank you to all the team. John

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.

Very clean hotel, it’s easy to access the subway system from. The staff is amazing and I usually choose to stay here when I visit NYC. I think this is my 7th time staying here.