Sri Lanka Beach Holidays

A great small boutique hotel. All staff has been attentive and detailed oriented. Like most was their breakfast. Hotel did not offer buffet but the course by course covered a lot of selections. The hotel is not located beach front but it was fine. Walking distance to shops and restaurants.

Absolutely a superb experience! Such friendly staff, helpful at all times. Lovely to have a “private” beach and combine relaxation with experiences arranged by a knowledgeable staff.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Service is deteriorating

Rooms were clean and comfortable with a spacious bathroom. Dining buffets were diverse and the staff were excellent and hospitable. Beach acces was spectacular. The pool was good but a little to shallow for me. The one thing put me a little off was that they provide driver accommodation but the driver accommodation was poor at best. My driver reported the A/C had been removed and the fans were sub par that they had to put buckets of cool water to keep the room cool enough to sleep. In the heat of Sri Lanka, I would not have put my driver in such accommodation.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Service is deteriorating

The hotel was clean and comfortable. The staff were excellent and very friendly. The location, right on the beach was great. We loved having drinks on The Deck and watching the sunset.