Windward Coast All inclusive Holidays

Property, service, restaurants and facilities were great. Our bed however, was terrible. Very uncomfortable during a 10 day stay.

Bathroom was clean. The room service was every other day so 2 rolls of toilet paper weren’t enough for 4 people in 2 days .

Room I was assigned was occupied by someone else when I got to the room. It was marketed as a quiet place to rest away from the noise of the main area - but it was the sea world of hotels. Also they charged by for 2 nights for a 22hr stay because I arrived early in the morning.

Property, service, restaurants and facilities were great. Our bed however, was terrible. Very uncomfortable during a 10 day stay.

the food is burned salty spicy fat oily and terrible as well

Stayed 6 nights at the Royal Hawaiian. I am hard pressed to say this is a luxury resort. First the positives: -great location, right on the beach -we had a beachfront room, with awesome views -staff is very nice and mostly helpful (more on that later) -GREAT Mai Tai bar. Arguably the best beach bar in Waikiki – and great bartending staff -Great malasadas at the lobby snack bar Now the negatives -Pool is small, and during the day was quite full; there is a second pool, shared with the Sheraton next door, and only accessible from the outside; also very crowded and no lounge chairs available if you don’t get there early -The hotel is dated -Right now they are going through renovations (much needed) but no where could I find this mentioned – a lot of noise during the weekday -AC was barely working in our room – asked for it to be fixed, but still not working. Asked to be moved and they said they had nothing for us. Finally, Michael, the customer Service Manager stepped in, after three nights, got us into a new room with working AC. -There is a very customer unfriendly beach chair reservation process. Could not find anywhere on the web site or otherwise for instructions. Mostly had to wait ½ hour or more to reserve only to find out on the last day that reservations could be made online 48 hours in advance – but no one told us about this! -Sparsely furnished room, and what furniture that was there seemed about as old as the hotel Overall this hotel has seen better days