Tsumagoi Panorama Line Adventure Holidays

Great staff, lovely room, wonderful breakfast.

Beautiful hotel with the most amazing gardens. Staff were so lovely as well. Would definitely go back!

Stayed here on my last trip with my fiancé. It was a cute boutique style hotel. The property was well designed and the layout was well thought out. The room was a decent size. It’s about 5-10 min walk from several train stations. Customer service was outstanding. The food downstairs was very well prepared. Highly recommend getting the breakfast downstairs as the food is cooked well and the ingredients are fresh. Will definite be back on my next trip to Tokyo.

The hotel is new and well maintained. It is conveniently located near JR Shiomi Station; however, there is not much in the surrounding area. The service from the staff was below the level we have consistently experienced in Japan at other hotels and establishments. The team members were mostly younger and not Japanese, which in itself is not an issue, but it was reflected in the overall professionalism and level of care. Although our booking included complimentary upgrades, early and late check-in, and free drinks, we only received the drinks. We were told that early check-in and room upgrades required an additional fee, and that late check-out was unavailable. At the time, we were unaware of our benefits and did not request them. Once I later realized that early check-in should have been included, I followed up with the hotel. Their response was dismissive—they simply stated that we had received our drinks and that late check-out was unavailable due to being fully booked. This did not address why the complimentary early check-in was not honored when rooms were available. The way the situation was handled was very disappointing, and as a result, we would not recommend this hotel and do not plan to return.

Great staff and nice breakfast.

Great hotel, decent rooms and good location. However the reception staff were not accommodating at all and quite blunt/rude. This was not the case for all staff, e.g., the ladies at the baggage service were very helpful and friendly. The hotel was also very busy during my stay in October this year (i.e., I had to queue for over 30min) to check in.

Beautiful hotel with the most amazing gardens. Staff were so lovely as well. Would definitely go back!

A Tokyo classic. Great grand hotel in the center of the city.