Australia - New Zealand and the South Pacific Adventure Holidays

The room was clean. The pools were very nice. The snorkeling was excellent. We even went snorkeling two days in a row. It was that good.

Clean, great staff and facilities

Had the most relaxing and fun week here with hubby and our two teenage kids. Highly recommend. The staff are so friendly and helpful. Awesome snorkelling, food, and sunset.

Ehhhhhh. We had a major issue checking in regarding room. After a day of writing to Hilton corporate , we finally were able to get the results we needed. Thank you GM Solte for your help and assistance. Staff all around 10/10. Food needs help as well as some areas of resort. Serum at the spa was excellent. I’ll visit again only for a few nights only do to the staffs hospitality .

Rooms are being updated to match Shanghai La standards but furniture is pretty old.

Love this resort the staff are beautiful especially Ame, sarleen, wame, Sala ratu,the porters are all so friendly these people make me come back every year which I just got back for the 8th time. Daniel near the gym is so friendly aswell kids love him his fun and joins in with the game area good vibe. The cocktails and food are all so good but pricey same as Australia sometimes more. The renovated rooms are beautiful glad they started to renovate the rooms. The spa is so beautiful they do the best massages I’ve ever had very expensive but relaxing I get every year for our anniversary with hubby in a couples room. The sports bar looks amazing with a big screen inside which is awesome as us from Australia love watching the footy every Thurs Friday sat and Sunday night. The only thing I suggest to the boss is to put the singers back to infront of the sunset bar again as there more visible everyone can see them outside when walking around the resort they can get a drink from the bar and listen to there beautiful voices not hidden away inside the sports bar as not everyone goes inside here.

Ehhhhhh. We had a major issue checking in regarding room. After a day of writing to Hilton corporate , we finally were able to get the results we needed. Thank you GM Solte for your help and assistance. Staff all around 10/10. Food needs help as well as some areas of resort. Serum at the spa was excellent. I’ll visit again only for a few nights only do to the staffs hospitality .

Rooms are being updated to match Shanghai La standards but furniture is pretty old.

The pools were great for the kids. The onsite restaurant was good and convenient. There was also a Woolworths next door.

Fabulous 4 night trip to Hayman. Just the most beautiful scenery and grounds and a very friendly staff. We enjoyed the excursions snorkeling and seeing Whitehaven Beach. We initially had a lagoon room which we didn’t love so we upgraded to a second floor room overlooking the pool. They were very accommodating. Used the gym and ate at all the restaurants. We also enjoyed the great acoustic guitar player each night.

The rooms are large and decorated in the heritage style expected for this hotel. I stayed for the architecture of this hotel and was somewhat disappointed with my stay. Only one staff member was on reception and dealing with some complex issues for another customer. The wait was long after delayed flights. Was given a room with twin beds despite travelling solo. The tv service was out & no menus available in for room service that closed shortly. Once ordered down at reception, salad arrived quickly and was delicious. I wish I could’ve stayed more than one night and had a better first impression.

Beautiful surroundings and amazing resort. Best holiday spot its magical.

Staff were great, venue was great, had a great time with family

Rooms are being updated to match Shanghai La standards but furniture is pretty old.