Trang Province Adults Only Holidays

Check in was great. Staff were very helpful and friendly. Pool looked nice but didn’t use. Gym was small and had very limited dumbbells. Paper note on wall said AC available but didn’t try turning it on. Hallways do not have aircon. Our room AC was not effective at night even with it maxed out. The room was “only ok” for the price and we only stayed 1 night. I would not book here again because of the AC and our neighbours were so loud and kept opening closing their room doors. Terrible sound proofing. It was not a restful night for us.

Great staff. Super helpful.

The room didn't have a microwave which I felt was odd and inconvenient. There was no way to reheat my leftovers. A microwave doesn't cost much and would go a long way as an added feature.

The housekeeping and pool services were excellent, but not for the front desk gals.

The hospitality of the staff was incomparable. Whenever we made a request, they accommodated quickly. The views were amazing from the room and the activities were incredible

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !

The hospitality of the staff was incomparable. Whenever we made a request, they accommodated quickly. The views were amazing from the room and the activities were incredible

Beautiful resort. Felt very private as each room is separate. Staff are so friendly and helpful. Good location with a short commute to Ao Nang beach area. There are a lot of stairs but it's what makes this place special.