The man in the window seat was bigger than his seat which made it very uncomfortable for me. Also when I checked in I had already pre-purchased extra baggage, it was not made clear until I went to the bag drop that it had to be in one x 23kg + an extra piece. I did not have an extra piece so had to pay a further $50 to get my bag on! I would really like a refund of the original extra baggage I purchased please.