Zug Apart Hotels

"The location is perfect but the idea of charging an extra 15 CHF for room cleaning service a day is a bit extreme."

"Worst experience we need full refund "

"Washroom was outside. There was no ventilation. Room had no mirror. It was ok to spend a night . "

"Great place to stay. Loved the apartment. Checkin via App quite convenient "

"The property does not respond through Expedia or their own app. We tried the several contact options they provided and never heard back. This is a room in a residential apartment in a not so great area. The room itself was clean and looked nice. The main issue is a woman keyed into the room at 8pm, looked surprised to see us, claimed to be house keeping, and ran out. She had no cleaning supplies and it was late, so we were uncomfortable. I stayed up through the night and let my wife sleep...

"Would stay here again"

"We were unable to access the accommodation: upon arrival, we found ourselves in front of code boxes, no response to calls to the owner between 4 PM and 5 PM, no calls from him despite the message left on voicemail in English, no email indicating the codes. In short, unable to leave 2 children in the blazing sun, we were forced to book another hotel and lose the money for this rental. The fault does not rest entirely with the owner; Epedia also shares some responsibility, as the emails received...

"The apartment is clean and spacious, with working appliances and facilities. However, the interiors (walls, doors, furniture) are quite worn and don’t match the photos. There’s also a lingering fried food smell, mentioned by other guests, that hasn’t been resolved. Communication before check-in was difficult and could be improved. Overall, it’s fine for a short stay if expectations are lowered, but I wouldn’t recommend it for families with young children due to the atmosphere. This feedback is...

"The Gubelhof Suites were perfect for our visit. We stayed in the large 1 bedroom and were provided with an extra bed in the living room as we were a group of three. Everything was top notch and the experience was fantastic. I highly recommend the property and would stay again in a heartbeat."

"Wonderful place to stay! Great location, host was very helpful and apartment was lovely!"

"Located in Horw but well connected with trains to downtown Lucerne. Check in was cumbersome as it was all ‘personless’. I did not see a hotel employee in the 3 days we stayed and that felt impersonal and vague. One must have a good data plan and lots of phone battery life at all times otherwise you cannot enter the building. There is no one you can call if you are stranded out. The electronic key did not work all the time. While in the building, wifi was adequate. Parking is paid (CHF 7 per 24...