Sundeck

Reviews of Das Alpenhaus Kaprun

4 out of 5
Das Alpenhaus Kaprun
Schlossstrasse 2, Kaprun, Salzburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 150 out of 268 reviews" "
Rating 8 - Good. 97 out of 268 reviews" "
Rating 6 - Okay. 13 out of 268 reviews" "
Rating 4 - Poor. 5 out of 268 reviews" "
Rating 2 - Terrible. 3 out of 268 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Odd, Potomac

Stayed 3 nights in Feb 2024

10/10 Excellent

Gilbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facilities and food
Stayed 3 nights in Jan 2024

10/10 Excellent

Odd

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

junghoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sabah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing and the staff are just as attentive, kind and accommodating. A few staff members to name *Dining Staff* Prasanth Juan Alexis Nadja Hrvoje Ronny *Reception Staff* Martina Mahmoud Sorry, didnt catch everyones names but i cant think of a single staff member who didnt help, greet or simply make us comfortable throughout out stay. I went on a activity lumbered itinerary with my 2 sisters, the hotel gave us summer cards which include bus transport and so many different activities which are free! I was amazed and saved so much not having to pay, such a helpful touch from Das Alpenhaus hotel. We appreciate all your kind service and will be not only recommending you to others but also paying another visit in winter season ourselves! Look forward to staying with you wonderful people again! Thank you!
Stayed 4 nights in Sep 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, breakfast buffet was fabulous and rooms were very clean.
Stayed 1 night in Aug 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hurdeep

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel, great loaction
We had a lovely stay as a group. The rooms were comfortable and clean, the food was excellent, and it was 2 minutes walk to the ski lifts.
Stayed 7 nights in Mar 2023

10/10 Excellent

Panaite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located directly on Kaprun centre and you can reach the slopes within 350 meters from hotel. This is the biggest advantage of your winter holiday. The hotel is very well equipped with beautiful spa area divided to adults only and family area. They have also big size swimming pool with jacuzzi. Breakfast and dinner is slightly above average. But for us was the service of all members of staff that were are very friendly and helpful.

10/10 Excellent

Yehavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I've been in.
We reserved one night, and after being at the hotel we've added another night since we were very satisfied. Clean and nice hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , comfortable, save and very friendly staff Location is very good in the center
Stayed 2 nights in Aug 2022

6/10 Okay

Fatmah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Das hotel review
Receptionist was very rude, her machine didn’t work to hold the money and her altitude was very bad, it took more than 30 minutes to get the check in over with. Parking costs 12 euros a day which was not mentioned in the booking details. We stayed for 5 days and The restaurant staff was rude most of the time. There is no AC in the hotel and it was extremely hot during the day
Stayed 5 nights in Jul 2022

10/10 Excellent

Petra

Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-Austrian Lockdown Ski Trip - Superb
We had a fantastic stay at the Alpenhaus in November 2021, the welcome, the levels of service, the food, the bedrooms....all were fantastic and we had no cause to complain about any of those aspects. Had a room with a balcony with gorgeous views of the Kitzsteinhorn (when the mist allowed). The spa/pool areas were also really good, and included in the hotel rates (no need to visit the Tauern Spa elsewhere in town - which is great, albeit expensive). Wouldn't hesitate to return, hopefully soon :-)
Stayed 9 nights in Nov 2021

4/10 Poor

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never get back there
It was terrible stay not clean at all dirty pillows
Stayed 3 nights in Oct 2021

10/10 Excellent

Maria-Theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to slow down
Amazing atmosphere, great service. Good to relax
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great place, hotel staff super friendly, great stay!!
Stayed 4 nights in Jul 2020

8/10 Good

Hasse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with my son visiting from Sweden
Stayed 1 night in Feb 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Ski Break
Nice hotel in central Kaprun and easy walk to the nearest ski lift. The hotel rooms and bathroom are a good standard as you would expect for a 4 star superior. The spa and swimming pool lovely. We were half board for 5 nights and the family enjoyed the food on offer. Would return without hesitation.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent two nights in September, the hotel location is amazing near to attractions, supermarket, souvenirs shops, halah food “Turkish Restruant “ Breakfast very good , staff are really nice. The areas of improvement: there was no kettle to prepare tea or Coffee. Also no AC I don’t know in summer what will be the room temperature because we went in autumn so the weather started to be cold.
Stayed 2 nights in Sep 2019

10/10 Excellent

Chris, Italy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent hospitality. The hotel was well kept and very comfortable.
Stayed 2 nights in Sep 2019

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure you book with half board. They have amazing chief in house, we stayed for four days and enjoy different dinner (buffet or dinner set) menu everyday. Will definitely come back here.
Stayed 3 nights in Sep 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
amazing hotel, great food, nice spa,...
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome, very nice room.
Stayed 2 nights in Jul 2019

6/10 Okay

RYAN

No real opinion on the hotel given I was unable to make this trip given flight cancellation and no available flights to rebook for several days. However, given hotel policy was unable to cancel booking at last minute so paid for my entire anyway. Hopefully travel insurance covers this one.
Stayed 2 nights in Jul 2019

8/10 Good

Abdullah, Riyadh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and very clean. Parking is with fees and no Air Condition. Also no bell boy.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jun 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in the mountains
I spent two fabulous nights at Das Alpenhaus Kaprun. My room was large, clean, and comfortable, with a balcony overlooking the pool and the hills beyond. The pool and spa facilities were excellent, with nice touches of complimentary fruit and drinks, and I had a wonderful massage. Breakfast was great as well. My only negative comment would be the strange hotel policy concerning room service...I saw that the additional charge to deliver food was 9 euros, which prevented me from ordering for dinner. But I was surprised to hear that that 9 euro charge applies to ANYTHING being delivered to a room, including a spoon! Very bizarre, but maybe that's a regional thing. Overall, I had a great stay and would love to come back in the winter!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Very friendly helpful staff. Nice indoor pool, and small gym. Room was fine with plenty of storage space. The food was very good, although the English translations were not very accurate, so the dish which arrived often was not as expected. All in all an enjoyable stay
Stayed 7 nights in Nov 2018
Response from Jenny on 26 Nov 2018
Thank you so much for staying with us and your lovely review. Hope to see you again. Best regards, yours Das Alpenhaus Kaprun Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive Das Alpenhaus!
This hotel proved to be one of my best choices ever for a hotel during travels in Europe! The staff was so customer service oriented, friendly, and helpful. My room was spacious, had a nice view and balcony. The room had all the modern conveniences. It was totally worth the price. The hotel is in a central location in Kaprun, with so much in easy walking distance, including a supermarket just across the street. Breakfast was phenomenal with hot food, an assortment of breads, cereals, yogurts, fresh fruit, and more. Dinners were very good. There was paid garage parking, but just down the street you could park in a large lot for free, and everything about the area was safe. I wouldn't hesitate to recommend Das Alpenhaus and Kaprun for a wonderful visit to the Austrian alps!
Stayed 2 nights in Sep 2018
Response from Jenny on 28 Sept 2018
Dear Mrs. Ross, first of all I want to thank you for staying with us in Kaprun and for your wonderful review. We're glad that you enjoyed your time in our 4* hotel. We hope to welcome you again one day. With best regards, Yours Das Alpenhaus Kaprun team

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the place a lot though it was missing a few main or things such as face towels, soap and tissues. Staff was helpful and friendly. Very comfortable mattresses.
Stayed 1 night in Sep 2018
Response from Jenny on 17 Sept 2018
Dear Cheryl, thank you so much for your lovely feedback. We have liquid soap in each room and tissues underneath the sink. Face towels are provided on requested. I'll make a note for your next stay :) See yous oon in Kaprun Yours Das Alpenhaus Kaprun team

10/10 Excellent

Darren

Great staff , great hotel and great location . Can’t wait to return
Stayed 2 nights in Jul 2018
Response from Jenny on 17 Sept 2018
Dear Darren, thank you so much for your feedback. We're looking forward to your next stay. Best regards Das Alpenhaus Kaprun team

8/10 Good

Kyung won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Your feedback on 30 Jul 2018
Hello Mr. Kyung won on, thank you for your visit at Das Alpenhaus Kaprun and your great feedback, we're very happy. All the best and regards from Kaprun, Das Alpenhaus Kaprun team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the center of Kaprun
Nice staff. Nice traditional hotel. Excellent food. Super sauna and wellness area. Overall great experience.
Stayed 2 nights in Apr 2018
Response from Your feedback on 2 May 2018
Dear sir or madam, thank you for your five points, we're very happy. We look forward to welcome you soon at Das Alpenhaus Kaprun and send best regards, Das Alpenhaus Kaprun team

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spa
The spa is the gem of this property - beautifully finished, scrupulously clean, with a superb sauna. I really enjoyed spending time here. Rooms are well finished. Breakfast could be improved a little - there is no toaster, for example. The bar is a very nice place to spend some time in the evening.
Stayed 3 nights in Mar 2018
Response from Your feedback on 20 Mar 2018
Dear Mr. or Mrs. M, thank you for your visit at Das Alpenhaus Kaprun and your great feedback to that. We're very happy that you have a nice time at our hotel and that you like our ALPEN.VEDA.SPA. Your review to the breakfast buffet we forward to our chef, please be sure that always try to fulfill all wishes. We look forward to welcome you soon as our guests and wish you in the meantime all the best. Yours, Das Alpenhaus Kaprun team

10/10 Excellent

Breda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Christiane on 28 Dec 2017
Dear Mr. or Mrs. Breda, thank you for your great feedback to your stay at Das Alpenhaus Kaprun, we're really proud. Thank you and all the best, Das Alpenhaus Kaprun Team

10/10 Excellent

Jianxun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from Christiane on 29 Aug 2017
Dear Mr. Jianxun, thank you for your feedback to your stay at Das Alpenhaus Kaprun, it makes us really proud. All the best and warm regards, Das Alpenhaus Kaprun team

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay at start of August.
Exceeded my expectations. Reception staff very helpful. Room could have been a touch bigger and would benefit from a bath, but generally clean, comfortable and good views. Noisy at night thanks to revellers in the street outside and also positioned at busy junction so lots of traffic noise from quite early on. Hotel gym way better than average, but could do with some free weights. Nice pools. Food pretty good.
Stayed 5 nights in Jul 2017
Response from Christiane on 16 Aug 2017
Dear Mr. Mark, thank you for your visit and your great reviews to your stay at Das Alpenhaus Kaprun. Your feedback helps us to optimize our quality and confirms us on our way. We really looking forward to welcome you soon as our guests and wish you in the meantime all the best. Yours, Das Alpenhaus Kaprun team

10/10 Excellent

sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family trip
Was very nice experience hotel was great and location was amazing
Stayed 5 nights in Jul 2017
Response from Christiane on 16 Aug 2017
Dear Mr. Sameh, thank you for your nice and great feedback to your stay at Das Alpenhaus kaprun. We hope to welcome you soon at Das Alpenhaus Kaprun and send best regards, Das Alpenhaus Kaprun team

10/10 Excellent

George, Bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time !
Warm and welcoming modern hotel with great facilities.Excellent location with a short walk to ski hire, ski school and Maiskogel lift.Also close to bars and restaurants but retains a quiet atmosphere. The hotel has a new feel and is tastefully fitted in the rooms and public areas.Beds are very comfortable. Food and service excellent. Will be back.
Response from Das Alpenhaus Kaprun - Your feedback on 6 Feb 2017
Hello Mr. George, thank you for your great feedback to your stay at Das Alpenhaus Kaprun. It makes us really proud that the services of our houses convinced you and the employees cared well. We look forward to your next visit and wish you in the meantime all the best. Yours Das Alpenhaus Kaprun team

10/10 Excellent

simon, london

Liked: Cleanliness, property conditions & facilities
Great base to explore the area
Great hotel with great facilities. There's lots of cheaper looking options in Kaprun though that don't show up on booking sites
Response from Das Alpenhaus Kaprun on 19 Dec 2016
Hello Simon, thank you for your great Review to your stay at Das Alpenhaus Kaprun. We look Forward to a new stay at our beautiful 4 star Hotel and wish you in the meantime all the best. Yours Das Alpenhaus Kaprun team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Dec 2016
Thank you for your great Review. We look Forward to welcome you soon as our guests. Yours, Das Alpenhaus Kaprun team

4/10 Poor

kuwaity travell, M

Disliked: Property conditions & facilities, room comfort
Tiny rooms
Checking in was too long Room very small Very Hot room and they dont even have fan when we ask for They don't have iron or iron room Price very high for hotel conditions
Response from Your feedback on 22 Aug 2016
Dear sir or madam, thank you for your visit at Das Alpenhaus Kaprun. Check in time is at 3.00p.m., at the high season it can be a waiting period, thank you for your patience in that case. For fire protection reasons, ironing is not permitted in the guest rooms, please use the laundry service which is offered here for guests for a small fee. Of course you can write us a detailled feedback on our personal email adress, we look forward for that. We wish you in the meantime all the best and send warm regards, Das Alpenhaus Kaprun team

10/10 Excellent

Abdulrahman, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always
This hotel is my first choice whenever staying in kaprun, it is a great hotel with great amenities, breakfast and location
Response from General Manager on 22 Aug 2016
Hello Mr. Abdulrahman, thank you to your nice feedback and your visit at Das Alpenhaus Kaprun. We're very happy that our services and the quality of our amenities convinced you and we look forward to welcome you soon as our guests. Warm regards, Das Alpenhaus Kaprun team

10/10 Excellent

Iain, Kings Langley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern Hotel
excellent hotel, superb spa + pool 2 steam rooms and four saunas friendly service and great bar man Fritz. underground parking at 10euros per day
Response from Christiane on 21 May 2016
Dear sir or madam, thank you for your visit at our 4 star hotel Das Alpenhaus Kaprun and your great feedback to your stay. We're very happy that our services in the different areas convinced you and Fritz from the bar have cared well. We look forward for a next visit and wish you in the meantime all the best, warm regards, Das Alpenhaus Kaprun team

8/10 Good

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christiane on 27 Feb 2016
Dear Mrs. Natasa, thank you for your nice feedback. We look forward to welcome you soon as our guest at Das Alpenhaus Kaprun. Best regards, Das Alpenhaus Kaprun Team