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"This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal which was rather inconvenient while we just returned back home. Fortunately, quite promptly, the restaurant manager called us back and mentioned that all had been fixed. It was a very unfortunate stay for us this time comparing to our very first visit in this hotel last year. I am aure that next time we will be able to enjoy this hotel facilities fully again. Thank you "

"Great place! Always stay here when in Zatec! Recommended!"

"Check in was received with warm welcome and assisted with the surrounding area of the city. Thank you Iryna! 🙏"

"nice"

"The staff (Jana) was great! There was a tournament happening at the arena so the hotel was hosting about 100 young boys this weekend. Fortunately, everyone behaved respectfully and the flurry settled at a reasonable time. The rooms were small and did not have a coffee maker but they were clean and very comfortable! The breakfast had a nice selection. We would stay again!"

"I stayed here for two nights while attending an event in Terezin. I did not realize that most of the guests would be team members from sports teams. That made for an interesting vibe, but everyone -- EVERYONE - was super calm, polite, and quiet. My room was a single and it was small, but efficient. My window opened all the way which was great because I could get fresh air and cool the room off at night. I was on the 5th floor which I was glad about. Parking was free and right in front of the hotel. The breakfast was amazing and really I could not have been more pleased with the whole set-up. If I'm ever in this area I will definitely stay again. "

"Convenient rooms, comfortable beds "

"Very good stay. Clean, comfortable and quiet room. "