Zaouiet Ben Sassi Holidays from NZ$480

The bed mattress was of very poor quality, cardboard-type firmness, dipping to the middle (picture). The bathroom was unsafe, with a high step to enter and a high down step to exit, but no mat prevent slipping on the tiled floor. The towel rail was broken (pictured), so little due care and attention had been offered to property maintenance. Simple things like shampoo and conditioner were non-existent. The only item was a handwash (pictured) Sockets in the room were exposed. Another frustrating element was the breakfast. They have a very strict one hour breakfast time and will not accommodate any request out of this time without an excessive charge.

We don’t rate hotels very frequently, but we felt we must because Riad No 5 is an outstanding property with extremely helpful staff. It was our first visit to Marrakech, and Imad and team made us feel very welcome. It is conveniently located within the Medina, not too far from Jmaa El Fna and all the other main sights. The property is air conditioned, impeccably clean, tastefully decorated throughout, with really thoughtful touches everywhere (artwork, tiling, furniture). The breakfast is incredible! And finally, the rooftop pool is a beautiful bonus helping tourists like us escape from the midday heat.

Friendly staff greet you to a fabulous oasis just a few minutes from all the main attractions. Would recommend to everyone

The staff are incredibly professional, kind and welcoming, making you feel right at home. Their warmth makes leaving a little sad. The location is also ideal. A lovely hotel that I would happily return to.