Exterior

Reviews of ibis Xiamen Kaiyuan

3 out of 5
ibis Xiamen Kaiyuan
870 Xiahe Road, Siming District, Xiamen, Fujian

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 299 reviews" "
Rating 8 - Good. 131 out of 299 reviews" "
Rating 6 - Okay. 89 out of 299 reviews" "
Rating 4 - Poor. 20 out of 299 reviews" "
Rating 2 - Terrible. 14 out of 299 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Gerald

Travelled with family
Disliked: Staff & service
Paid twice for one booking
I booked the hotel through hotels.com. When I arrived, the hotel had no record of my booking. Since it was late at night, I decided to book directly with the hotel and figured I would contact hotels.com to resolve the reservation issue. Hotels.com said they were unable to resolve the issue due to the hotel cancellation policy (which they told me, they did not have from hotels.com). So this hotel got paid twice for my single stay. I will continue to fight this and possibly use another service.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to the Xiamen train station. .
Stayed 1 night in Nov 2019

8/10 Good

Kwang

Liked: Staff & service
Location was a big plus however the room was a bit small.
Stayed 1 night in Oct 2019

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
This is a great budget-friendly very comfortable property in a great location. A special note, however - if you do not speak Chinese or can translate quickly, then this may be not for you. This is definitely a Chinese language-oriented hotel.
Stayed 26 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and comfortable room
The location is terrific. Located very near Xiamen train station and a mall. Plenty of eateries and restaurants nearby. Room is quiet and clean.
Stayed 1 night in Jun 2019

8/10 Good

Zhi Wei Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
Average
Stayed 4 nights in Jun 2019

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in May 2019

6/10 Okay

Azure

Liked: Room comfort
Disliked: Cleanliness
Eh, it's a compromise
It's true what others have said about the service. The front desk staff is not exactly overflowing with hospitality. Front desk employees, it wouldn't break your face to smile when people come in the door. However, they did help whenever I had a problem or question. I was extremely disappointed with the cleanliness of the hotel. I spilled some water on the floor of the room and wiped up the spill with a towel. The towel was black when I finished. Other guests, use the slippers they give you, 'kay? The room also had a bad smell, a kind of smoke mixed with mustiness, that never went away during the week I stayed there. Every corner of every carpet looks like it needs an angled head on the vacuum cleaner taken to it. As for the condition, it is a master class in poor workmanship. The shower wand fell off its stand the first time I used it, and it was never fixed during the week I was there. The staff just propped it up against the faucet handle. The same thing with the soap dispenser. The carpets look worn and dingy. The TV didn't work properly, so if I wanted to change channels, I had to do it the old-fashioned way - stand up and do it. The WiFi is terrible. The hotel is comfortable. The bed is nice and cushy. The A/C is a welcome break from the humid Xiamen temperatures. The elevator works well. The local area is hard to beat. The area around the train station is packed with shops and restaurants, and almost anywhere else you want to go in the city can be reached easily.
Stayed 8 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is noisy at 9~11pm and early morning. Staircase from lobby to another floor.
Stayed 2 nights in May 2019

8/10 Good

Nay Wynn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times and make this my hotel on any business trips to Xiamen. The pricing is very good and the location cannot be beat. Next to the train station and with every fast food company known to the western hemisphere along with walmart makes it easy after a long day working with factories to grab a pizza hamburger or some chicken. If you are on a business trip then this place is great.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is clean and good location,shopping mall and train station around walking distance.Breakfast is average.Will stay again in future if coming to xiamen.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Bear

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Next to train station and closeby are all fast food outlets of western food. Walmart almost next door. No english spoken in hotel so have your translation software on your phone if you dont speak english. You must tell them to turn on "cold wind" if you want your air con to work. Otherwise despite the thermostat it just runs the fan.
Stayed 3 nights in Mar 2019

2/10 Terrible

SH

Liked: Cleanliness, staff & service, property conditions & facilities
Horrible Hotel, it is situated beside a school! They have morning assembly at 8am daily! It was so loud and noisy that I am awaken by it daily!! will never recommend this hotel to friends and family!!
Stayed 2 nights in Mar 2019

6/10 Okay

Momocow, Hongkong

Disliked: Cleanliness, staff & service
Room is decent in size, toilet is remodeled. Blankets and bed sheets are dusty and we saw bugs on the rim of mattress area. Location is indeed perfect as proved on map undoubtedly. Depends on what you look for , we won’t come back for sure.
Stayed 2 nights in Nov 2018

6/10 Okay

Nickson, 香港

Disliked: Staff & service
convenient to train station, customer counter staff are poor while cleaners are good.
Stayed 1 night in Oct 2018

10/10 Excellent

Bear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On business trip nxt to trsin statiion close fast foods very good
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
convenient for rail and bus,shops etc.Staff do not speak English,and no information about sightseeing, transport etc. Rooms clean enough but corridors have stained carpet,rarely vacuumed.Hotel backs onto a school,so very noisy early morning if you get a room on that side.Renovation work upstairs starts early and ends late.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel close to bus and train station. Very little english
Stayed 6 nights in Sep 2018

6/10 Okay

Chaim, Shantou

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Generally good quality and central location, reasonable price for mid-level hotel. The staff exhudes the warmth of the Harbin winter. I felt that they wished I would go away, and that they were disturbed that I had shown up to stay in their hotel. Also, I observed a large rat in the breakfast area, but this might be a one time event that can happen. In short, there is need for improvement.
Stayed 2 nights in Sep 2018

8/10 Good

HOCK CHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location and easy access to food and shopping.
Stayed 1 night in Jun 2018

8/10 Good

Cath, Singapore

Liked: Cleanliness, staff & service, room comfort
Good location. Easy accesable place.
Good service, clean hotel. Easily accessable by train & BRT. Nearby shopping mall & many nice eatery with reasonable price.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
easy access
convenient location, great area for shopping

6/10 Okay

jane, sydney

Liked: Staff & service
Disliked: Property conditions & facilities
Good location to everything
The staff at the reception are very friendly and helpful. The breakfast is very limited variety. The housekeeper is lazy. We stayed there for 7 nights. We dropped a drinking water lid beside the bed and it was there till the last day that we checked out. Also, the toilet was blocked twice during our stay.
Stayed 7 nights in Dec 2017

8/10 Good

Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is convenient to travel around Xiamen
Stayed 1 night in Nov 2017

6/10 Okay

Taesung, Seoul, Korea

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
ibis Hotel at Kaiyuan, Xiamen
Room is simple but clean enough. But noisy because there is elementary scholl behind. The staff cannot understand English but some of them intended to help by using smartphone interpretor.
Stayed 2 nights in Nov 2017

8/10 Good

TEO

Liked: Staff & service, room comfort
Very convenient location and Clean room.
Aircon temperature cud not be set to lower than 23degrees.Toilet keeps getting very wet whenever taking bath due glass bath glass door poor gaps. Breakfast was better than expected.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its new hotel, the bed is comfy, good location, worth the money spent

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Should have notify us the hotel
The hotel is under renovation ! Construction workers worked past 6pm , until I complained at 8pm , the office finally sent security to check it out ! Then noise stopped ! Mattress has bed bugs !!!!!

6/10 Okay

Mee Ngo

GREAT LOCATION
GREAT, xiamen railway station just around the corner

6/10 Okay

Nathalie, Paris

Disliked: Property conditions & facilities, room comfort
The water damage created a difficult smell to bare, the elevator wasn't working... The cook preparing breakfast was the guard in his working suit with very little hygiene... The front desk tried to help though, but the limited English to none from the staff sent us in the opposite way if where we were going. A little frustrating!

8/10 Good

Verified traveller

Liked: Staff & service
Locality
Great location

4/10 Poor

Bently, xiamen

Disliked: Cleanliness, staff & service, room comfort
Close to town
Staff is not as helpful . Ask for advice , not willing to help.

8/10 Good

Collins swee song, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xiamen stay at Ibis
Good hotel for short and long stay. Surrounding by shopping malls, restaurants, stores, very near to railway station, easy go around by any transportation. If stay long, get gold member card to collect points and free breakfast.

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Response from Eva on 18 Jun 2016
Dear, Thanks for your comments. welcome to ibis xiamen again. best wishes, Ibis XIAMEN

4/10 Poor

Disappoint

Disliked: Property conditions & facilities, room comfort
terrible on heating
terrible on heating, no suitable adapter supply, nice front office & cleaning staff

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel saved my trip!
The location is great for hailing a taxi! I caught one at 5:30AM !!! The staff was friendly, something you cannot pay for even at a 5 star hotel! Rooms simple, but sufficient!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good location poor internet
convenient location but lousy wifi connection

6/10 Okay

dave, london

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
average hotel...expected better...small rooms...but useful and helpful staff. I think there are better hotels around

8/10 Good

Huiyan, Singapore

Liked: Staff & service, room comfort
Convenient to travel, near train station
The place is located conveniently to shopping centres, long distance bus station, BRT (Bus rapid transport) and Xiamen train station. Hotel room has free wifi. The stay was okay.

8/10 Good

San Hsien, Thailand

Liked: Staff & service
Air conditioning
I spent 4 days 3 nights with the hotel. Considering the rate of the hotel, if you just go in there for sleeping at night, it is ok, It is safe, and no one bothers you. The only problem bothers me during my staying with the hotel was the air conditioning, because it was not operational from 8:00am through 9:00pm. Fortunately, they provide air conditioning at night. Otherwise, ......

2/10 Terrible

Chit, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll be better off then sleep on the street.
Won't stay again. The hotel is very run down. There was an unpleasant smell once you reach the lift lobby. You can see carpet is dirty, walls are marked. Room is slight bit better. But walls once again are marked and chipped. Door couldn't shut properly. Worst was the shower. Water temperature and pressure very inconsistent. Only the hotel location is good.

8/10 Good

Lap Yan Denis, Hong Kong

Liked: Cleanliness, staff & service
Good hotel for budget traveler
The location of the hotel is very good. It is next to the train center and is the center of the city. The service is friendly. The room is nice and clean, although it is a bit small compared with Ibis in other cities. It is definitely a good choice for budget traveler.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall is still acceptable. Decoration is not maintained in Good condition.

6/10 Okay

David , Sydney

Liked: Staff & service, room comfort
Convenient and functional
I stayed at this hotel for business. It's conveniently located and great value for the money . More functional than romantic !