Exterior

Reviews of Holiday Inn Riverside Wuhan, an IHG Hotel

4 out of 5
Holiday Inn Riverside Wuhan, an IHG Hotel
88 Xi Ma Chang Street, Wuhan, Hubei

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 128 reviews" "
Rating 8 - Good. 62 out of 128 reviews" "
Rating 6 - Okay. 13 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Artur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vie for yellow river, close to center.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2023

6/10 Okay

Chia-Ling

Travelled with family
Liked: Staff & service
以飯店價格來說算是平價,如果預算足夠的話,應該有更好的選擇
Stayed 4 nights in Sep 2023
Response from Wallace Wang General Manager on 1 Oct 2023
您好,欢迎您入住武汉晴川假日酒店并给予我们反馈,非常抱歉本次入住没有让您满意,如果方便的话,请您与我们的宾客服务中心联系,我们希望了解到您更多入住细节,以帮助我们改进,再次感谢您宝贵的意见,我们期待着您的再次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It's a bit far from anything, but not too far - 45 min walk from metro & eating options around Lan Jiang Rd. Walkway to river bridge starts opposite hotel, about an hour's walk across to Yellow Crane tower. Get a room facing riverfront (N or E) as the light show at night is spectacular.
Stayed 2 nights in Nov 2019

10/10 Excellent

Ed, Lexington, SC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best breakfast in China, bar none! We had friends and guests from the city whom we invited to the breakfast. The room is pretty basic, the carpets need replacing. The bar area has seen better days. We stayed in the penthouse suite on the way back, and really enjoyed the best light show in China from there. But the walls are very basic; they need decoration, some paintings on those walls. The staff is helpful, but English is a challenge for them.
Stayed 2 nights in Oct 2019

10/10 Excellent

Ed, Lexington, SC

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast is the best in China. The staff is friendly and helpful.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view , good location... next time will stay there agian
Stayed 4 nights in Oct 2019

8/10 Good

Harish Ashwinkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Terry

Disliked: Property conditions & facilities
Old hotel badly needs refurbishing - no real view of river - several appliances did not work - not convenient to metro
Stayed 7 nights in Aug 2019

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2019

10/10 Excellent

Smadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Nice hotel, comfortable rooms and friendly staff
Stayed 1 night in Apr 2019

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

4/10 Poor

Salvatore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

6/10 Okay

B, USA

Liked: Cleanliness, staff & service, amenities
Very friendly staff. A few hours after getting settled, the stink of cigarette smoke entered our room through the bathroom. My girlfriend has a lung condition so this was serious for us. I speculate that it came through the ceiling vent, perhaps from someone smoking in the room next door. I appreciate the staff acting quickly and sending someone to help us move, including bringing a new room key so that I didn't have to return to the lobby. This hotel is a bit isolated in Wuhan and there are only two restaurants, one of which is a bit pricey, within easy walking distance. We ate at both, but we had to taxi about 2 miles to get to any kind of business area where there were decent eating choices. For this reason, we will not stay there again.
Stayed 2 nights in Dec 2018
Response from Amelie Ma on 26 Dec 2018
Dear guest, thank you for choosing Holiday Inn Wuhan Riverside and taking time to share your recent stay experience with us. We are truly grateful to know that you and your girlfriend had a pleasant stay with us. Holiday Inn Wuhan Riverside is located on the bank of Yangtze River, opposite the well-known Yellow Crane Tower. Near to the Qing Chuan Pavilion, Tortoise Mountain TV Tower, Hanyang Marshland, and be surrounded by Hanzheng Street, Shopping and Business Centers. We will constantly offer you with qualified services and hope you will visit us in the future.

10/10 Excellent

Kevin, Foster City, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have benn to this hotel before. Great riverside view and location.
Stayed 2 nights in Jun 2017

8/10 Good

Keng Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to main tourist attractions. Required to take a taxi to other parts of Wuhan as it is not in central. Hotel is clean. Should have booked for breakfast inclusive if the price can be better.
Stayed 2 nights in Jun 2017

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Clean & rooms with great views
We were greeted with friendly service from the doorman to the front desk staff. They even helped us get our left overs heated up for dinner. Our room was on the 13th floor and we paid about US 75. We had a great view of the Yangtse river which was really fun. The room was very clean and spacious. I was really impressed that they used biodegradable containers for the toiletries. The internet was so so, but I suspect good for the area. Huge bed. We prefer a firmer mattress with more support, but the bedding was nice. Refrigerator in room was useful for us. The walls were a little thin; we heard the neighbors TV in the morning somewhat. The only downside to being so close to the river is the occasional boat horns are a little loud in the early morning. We took taxis to see local places, like the Guiyuan Temple, which is about a 10 minute ride away. All staff were efficient and friendly, not something you find everywhere in China. We requested several bottles of drinking water and they didn't charge us extra. Although I didn't need it, I believe the front desk could speak English. We didn't try the restaurants, but ordered some fresh squeezed orange juice. When you added the service charge it came to to about RMB 34 a cup, which is pretty darn expensive and the juice was pretty mediocre (as if the oranges used were not very good). Overall, however, we really enjoyed our stay and would definitely consider going again.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Spectacular River Views,
The hotel has very poor food service, the coffee shop closed for lunch and dinner, the Chinese Restaurant only offered Malaysian Food. The Toucan Bar served snack meals only. However if you turn left outside the hotel you will find two very good local restaurants within 100 meters. The riverviews are spectacular.

10/10 Excellent

Roger, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Wuhan
The staffs from the front desk, breakfast café including the chamber maid were all very friendly, sincere and helpful during my stay. You feel a sense of warm while there!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Nothing very close to hotel for shopping or dining.

4/10 Poor

Adrian, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
4 star property with 2 star standard
Booked a superior room which was actually their standard room. The beds are old and flat. Duvet was too small. The room was not renovated, the toilet door and wardrobe door could not close entirely. The staff, especially the concierge was poorly if not untrained. Nobody help us at the door and we need to move our own luggage. The only bright spot was the breakfast was okay and the F&B staff courteous and helpful. I am an IHG member and this 4 star property really needs a revamp

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Sufficiently good hotel
This is a good, not great, hotel in China. The facilities were sufficiently clean and comfortable; furthermore, the staff was friendly and helpful. The main drawback was the location. It is not terribly close to subway and there isn't much around the hotel in terms of attractions or food. Fortunately, cabs are fairly easy to get in this city and not very expensive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view and
Stayed there for a night on business. Great view of the river, temples and tower, and an excellent in room massage! Highly recommended. I will be back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good place to stay, business friendly.
The staff were excellent, very attentive and helpful. My stay was for business and I found all I needed at the hotel. It's not in a particularly bustling area so if you want shopping and other attractions withing walking distance it might not be ideal.

10/10 Excellent

yiling, Atlanta Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best view of the river and the bridge
I got the best view of the river and the first bridge hotel staffs are very nice and patient hotel facilities and rooms are kind of old but very clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A business hotel, with comfy rooms that you can rnjoy. The staff also wants to help as much as they can.

10/10 Excellent

Po Yam, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip in Wuhan
The people at the reception was very friendly. The room was comfortable. I don't think they cleaned the toilet daily because it was left dirty when I came back from work after the room was considered cleaned for that day. The restaurant was great, the waitresses are very also very friendly. I loved the food because there were so many choices. Overall, it was a great hotel.

8/10 Good

LAI CHUAN, malaysia

Liked: Staff & service, room comfort
inconveneince
the stay is alright but the distance is just too far from the nearest convenience center and inconvenient

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel
It is a nice and clean hotel. Although the bed is very uncomfortable we had a hard time sleeping at night. But overall nice hotel

8/10 Good

Craig, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Holiday Inn Wuhan
My experience staying at this hotel was good, overall. The BIG problem is that there are no restaurants, stores, coffee shops, etc. anywhere near the hotel. Felt like I was on the moon.

8/10 Good

JK, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet river bank location
Stayed only one night but was impressed by the location and in-room convenience such as wifi and lots of outlets to charge your gadets. Unfortunately the Yellow Crane Tower across the river did not light up at night or it would have been awesome.

10/10 Excellent

Angelo, Xi'an China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet part of Wuhan
This was a great place to use as a base to explore the city, yet away from the hustle and bustle. Nicely maintained facilities including the rooms.

10/10 Excellent

Justin, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service
Just over the river from the famous Yellow Crane Tower. The Irish bar within the hotel is fun and has a live band some nights of the week. Free table football and a pool table too. The staff were very friendly throughout- for example, on arrival I was offered either a large city view room or a river view and shown both rooms. I would definitely recommend this hotel.

6/10 Okay

Craig, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a quiet night
Good points: Nice environment near river, hotel/room/bed is comfortable, staff is friendly, helpful, and speak some English. Negatives: No restaurants, shops or anything to do anywhere near the hotel, food in restaurants is expensive and service is very slow, shower head only adjusts up to a level good for a person 5' tall, internet didn't work for me.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff needs to be trained to be more courteous .
Staff with very limited English . Needs to be more customer friendly .

8/10 Good

Isaac, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick, clean and functional
It's midnight check with very quick lodging and smiley faces from staff. Everything perfect with the big room, almost double sized than those Hong Kong counterparts.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel for business stay
Clean, comfort room. Irish Pub was nice for western guests.

8/10 Good

A sojourner

Liked: Cleanliness, staff & service, room comfort
Transit hotel for 2 nights
Nice clean and efficient hotel. Breakfast was good, although the view from the restaurant is not pleasing. Also, no swimming pool. Access to the hotel is a bit out of the way, but there is still access to public transport and taxis. A good stay, overall.

10/10 Excellent

Duc, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprising Good Hotel
Prior to booking this hotel, I was concerned with other reviews claiming the hotel was "dated". On arrival, it appeared that this messagel was taken serious and it appeared the hotel had underwent complete renovation recently. The hotel is well-known in Wuhan so it was easy to find when using a taxi. I had free wifi when staying on Level 9 despite the website said wifi was only available in the lobby. The buffet breakfast is excellent and was different on the two days I stayed there. The isolated location is the only thing negative but tourist destination like "Yellow Crane Tower" is only approximately 15 RMB away by taxi. As I travel to Wuhan by train (Wuhan Station), the hotel is approximately 70 RMB away by taxi.

8/10 Good

Mark, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Furnace
Amazing experience. Great staff. Made an oasis for a city that I despised.

8/10 Good

Phil, Shanghai, China

Liked: Staff & service, property conditions & facilities
Weekend away
The staff were extremely accommodating and keen to help. The receptionist upgraded our room to a river view after an initial confussion over the room reserved. The new room was a good size but the air conditioning did not work correctly, the room temp remained consistent no matter what temp we set the thermostat at. The bedroom carpet couul do with changing or a good deodourising. The breakfast room is very nice and the fresh coffee very good. The overall standard of the breakfast was also very good. For a short stay the hotel and its location are perfect...

6/10 Okay

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water for twenty hour's. Very tiny room's i would not stay there again..

10/10 Excellent

NG, Baltimore, MD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for families or business
wonderful view of the long river and part of the city

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was fine but tired in appearance. The breakfast buffet was very nice with an good selection for the native Chinese, European and US travelers. I found the staff to be very accommodating and polite. The hotel was not in a convenient location for my needs since I was attending a congress across the river at the Marco Polo Hotel. When I booked the Riverside hotel through Hotel.com the staff person said it was a walkable 15-20 minute walk to the Marco Polo Hotel. NOT TRUE! The distance to the Marco Polo Hotel was much greater and traffic in China is incredible. The manner of traveling in China is highly different from the US or Europeans. It is a walk at your own risk country because pedestrians must fight for the right to cross a street. The pedestrian, motocycle, bikes, scooters do not abide the traffic lights and they all have the same rights when crossing or traveling the streets, which can be perilous. On my first day at the hotel I wanted to go to the Marco Polo Hotel where my conference was held. It was difficult for the staff to get a taxi because the distance was not far enough for the taxi driver. The following days I had better sucess. I would recommend that your staff be better informed on the travel styles of the countries they are booking in. I would say the advise I was given did not take into account the nature of the infrastructure and culture.

6/10 Okay

Vishwesh, Pune, India

Disliked: Staff & service, property conditions & facilities
good location
good hotel, good breakfast, but need to add more items in the menu for the Tourist people. need more maintanance for the air condition. it was not working for all 3 day. location is good.

10/10 Excellent

William, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wuhan's best
I am going back in 2 weeks. I love the location on the river. I is very conveniently located near Wuhan's cultural treasures.

8/10 Good

Joe, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine hotel in Wuhan
Stayed here just one night while conducting business in the Wuhan area. As you might guess from the name, it's on the riverside a short walk from the First Yangtze River Bridge. Not much to do in the neighborhood, nor are there any restaurants or anything easy to walk to. Taxis in Wuhan are pretty sketchy even if you speak Chinese, so just get the front desk to call you one as they don't usually drive around that area. Amenities are fine, rooms are fine, the breakfast is fine, just all around fine hotel. Nothing earth-shattering, but very comfortable especially for the price. It has a nice waterfront sculpture park next door, and it's pleasant watching all the boats and barges ply up and down the river. It also has the first Irish pub in Wuhan with Guinness on tap and live music. Yellow Crane tourist area is a short drive across the bridge, and there is an elevator bridge access just down the street if you want to walk the bridge.

8/10 Good

Verified traveller

Liked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, very comfortable, but the Japanese restaurant in the hotel (under separate management) had THE WORST service we had anywhere in China. In fact, it was the ONLY place we had bad service in all of China. They served me reasonably quickly but after an hour my daughter had still received no food. We demanded the bill and left.