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"The housekeeping did a very very bad job. Did not clean the room well. Also the aisles and the stairs were always dirty. The housekeeping were also not friendly and did a very bad job at putting clean towels. There was always lacking some. Also did not change the bedsheet as supposed to. I must say, 2 of the staff members were very friendly and kind. Ms. Rosita from the front desk and mr. Adrain from the security. Adrian was the sweetest. Also very helpful. They definitely stood out. I loved the beach view. That’s why very unfortunate that the hotel is in such a bad state. It definitely needs to be upgraded. "

"When you pay for breakfast, it only includes adults and have to pay for children above 5. You will pay daily tax that was not mentioned on Expedia. The only bright side is that the Hilton is next to a beautiful beach! "

"Andre and Karen, along with Simon, made this an absolutely exceptional experience from start to finish. Their professionalism is unmatched, yet they balance it perfectly with a warm, personable approach that instantly makes you feel at home. From the moment we arrived, we felt genuinely welcomed, safe, and completely at ease. It’s rare to find a team that delivers both top-tier service and such a comfortable, inviting atmosphere. Highly recommend—this place truly stands out thanks to them."

"Small but perfect"

"Kitchenette, clean functional for warming food but not for cooking. No water given or tea in the room"

"Need more staff to take of your situation and check in and a large variety of different food"

"The staff was AMAZING at this property. Initially there were a few hiccups, which I did have to take off one star for. Initially, our room did not have elevator access, which the staff promptly addressed and fixed. Upon moving rooms, the complimentary wine and separated beds were not provided. When made aware, the staff brought the wine within the hour. Our bed however was never separated from the king to two twins which was requested before our arrival to the property, but we made do for the rest of our stay. Beyond the small mishap, the stay was flawless. All the staff were extremely friendly and helpful through our entire stay, and had a lot of helpful recommendations for off-resort activities. The buffet and restaurants were completely delicious, offering something new and wonderful each day. The beach on the resort was gorgeous day or night. In all, we were so sad to leave our little paradise for the weekend. I would recommend this location and stay again in the future!"

"Everything was amazing!!"

"Never had a chance to try breakfast or check out the beach as we were there only to sleep due to flight delays. We had a room with twin beds and there were no blankets - only top sheets .. air conditioning worked well"