Coach House Room | Bathroom

Reviews of The Elms Hotel and Spa

4 out of 5
The Elms Hotel and Spa
Stockton Road, Abberley, Worcester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 192 reviews" "
Rating 8 - Good. 54 out of 192 reviews" "
Rating 6 - Okay. 11 out of 192 reviews" "
Rating 4 - Poor. 7 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Seema

Stayed 1 night in Feb 2024

6/10 Okay

Mariam

Business traveller
Liked: Cleanliness
Very nice and hardworking staff. They ran out of pastries at breakfast and they seemed short-staffed.
Stayed 1 night in Jan 2024
Response from Liz on 16 Feb 2024
Good evening MiriamI am glad you enjoyed your stay with us .Thank you for your feedback regarding breakfast and I have advised kitchen to provide more pastries, definitely a popular choice!We do look forward to welcoming you again in the future.Kind RegardsLiz

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special times
Stayed 1 night in Nov 2023
Response from Reservations on 2 Dec 2023
Many thanks for your review

10/10 Excellent

G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spa, friendly staff and excellent massages
Stayed 2 nights in Sep 2023
Response from Reservations on 26 Sept 2023
Many thanks for your review

8/10 Good

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on 11 Sept 2023
Thank you for your kind comments

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing decoration in all areas. Spa area lovely. Restaurant served excellent dinner and breakfast. We stayed in room 3 which was amazing. Every staff member was incredibly polite and courtesy. And...the car park has 2 free electric charging points. Result. We stayed for 1 night and definitely stay again.
Stayed 1 night in Aug 2023
Response from Tobi on 19 Aug 2023
Many thanks for your lovely review, I am so happy you had a wonderful time with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Beautiful interior design, so much detail
Stayed 1 night in Jul 2023
Response from Tobi on 30 Jul 2023
Many thanks for your lovely comment!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff!
A great hotel for relaxation but this hotel is 5 star because of the staff. Well trained and attentive.
Stayed 2 nights in Jul 2023
Response from Reservations Team on 20 Jul 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reservations on 1 Jun 2023
Thank you for your review

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
A beautiful hotel with stunning surroundings. One of the best spas we've been too and the service was also excellent.
Stayed 1 night in May 2023
Response from Reservations Team on 31 May 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reservations Team on 17 May 2023
Thank you for perfect rating. We are pleased to hear that you had an enjoyable stay. We hope to welcome you back to the hotel soon.

10/10 Excellent

K

Stayed 3 nights in Apr 2023
Response from Reservations Team on 14 Apr 2023
Thank you for leaving such a positive rating. We are pleased you had an enjoyable stay with us.

10/10 Excellent

Ellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reservations Team on 29 Mar 2023
Thank you for your review. We are pleased to hear that you enjoyed your recent stay with. We hope to welcome you back to our hotel in the future

10/10 Excellent

Laura

Stayed 1 night in Mar 2023
Response from The Elms Hotel and Spa on 25 Mar 2023
Thank you for your feedback

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful retreat near Worcester
We stayed for 2 nights in the main part of the hotel , the room was lovely with beautiful furnishings (some might say a little over the top but we loved it) I used the spa which was also lovely. We ate in the Badger restaurant both nights & although the menu is limited the food was excellent especially the lemon tart. All the staff were so friendly & helpful with nothing being too much trouble in both the hotel & spa.
Stayed 2 nights in Mar 2023
Response from Reservations on 12 Mar 2023
Thank you for your lovely review.

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from The Elms Hotel and Spa on 25 Mar 2023
Thank you for your feedback

10/10 Excellent

Neeta

Stayed 2 nights in Feb 2023
Response from Reservations on 13 Feb 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 Excellent

zunera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel! Feels like straight out of storybook. The hotel has so much character and has a very relaxing vibe. The spa may be one of the best I’ve seen at a hotel. All the staff were friendly and very welcoming. Would highly recommend for a weekend away!
Response from Reservations Team on 6 Feb 2023
Thank you for such a lovely review. We are so pleased to hear that you had an enjoyable stay with us. We hope to welcome you back to the hotel in the future.

10/10 Excellent

Bridget

Stayed 2 nights in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel.
Lovely hotel stay. Spa facilities were superb. The hotel has a lovely atmosphere - very tranquil and calm, just right for a relaxing getaway. Staff are very helpful and friendly. The only slight disappointment was the food at dinner - overpriced for what it was and not particularly well-cooked. Although the pre-dinner nibbles offered good value at only a fiver. Otherwise, everything else about the hotel is excellent.
Stayed 2 nights in Aug 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay in Worcestershire
Beautiful hotel and lovely decor throughout we are in badgers on the evening which was very good only suggestion would be to have tables and chairs on the lawns and to have an alternative menu to the tasting menu in the fine dining restaurant which is underused
Stayed 1 night in Jul 2022
Response from Reservations - Elms Hotel & Spa on 19 Jul 2022
Thank you for your review, this has been shared with the management team and we are delighted to hear you had a great stay with us. We hope to welcome you back soon

8/10 Good

Julia

Stayed 1 night in Jul 2022
Response from Reservations - Elms Hotel & Spa on 8 Jul 2022
Thank you for your review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our third visit. Always fabulous. Food, staff all exemplary. Love the spa
Stayed 1 night in Jun 2022
Response from Reservations - Elms Hotel & Spa on 4 Jul 2022
Thank you for your review We hope to welcome you back soon

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loverly peaceful place Staff helpful and friendly Not an expansive menu in the restaurant but the food was very good Would definitely stay there again
Stayed 3 nights in May 2022
Response from Reservations Team - The Elms Hotel & Spa on 21 May 2022
Good afternoon, Thank you for your feedback, this has been shared with the team on site We are delighted to hear you had a great stay with us and hope to welcome you back soon Kind regards

10/10 Excellent

Sabrina

Stayed 1 night in Apr 2022
Response from Reservations - Elms Hotel & Spa on 28 Apr 2022
Thank you for your review, We hope to welcome you back soon

10/10 Excellent

Sue

Stayed 1 night in Mar 2022
Response from Reservations - Elms Hotel & Spa on 4 Apr 2022
Good morning, Thank you for your feedback and giving us a 10/10 We hope to welcome you back soon Kind regards

10/10 Excellent

Victoria

Stayed 1 night in Feb 2022
Response from Reservations team on 7 Mar 2022
Thank you for your feedback

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Nichola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reservations team on 23 Jan 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed pre pandemic Mar 2020. Many people were cancelling but kept work commitments snd was well cared for here. Great food, accommodation, and downtime between work days.
Stayed 1 night in Mar 2020
Response from Reservations team on 23 Jan 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful hotel and staff. Wonderful spa.
Stayed 1 night in Jan 2022
Response from Reservations team on 23 Jan 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Excellent

Lalinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Reservations team on 23 Jan 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reservations team on 7 Jan 2022
Thank you for your feedback, we hope to welcome you back soon

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Elms Hotel and Spa on 8 Dec 2021
Good Afternoon Brian: Thank you for leaving such a lovely rating. We are delighted to hear that you had a great stay with us. Kind Regards The Elms Hotel & Spa

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous property - so beautifully decorated at Christmas - wonderful bedrooms and an amazing spa. Friendly and helpful staff too.
Stayed 2 nights in Nov 2021
Response from The Elms Hotel and Spa on 8 Dec 2021
Good Afternoon Sally: Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your recent stay with us. Kind Regards The Elms Hotel and Spa

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel and spa. Has been refurbed and really nice, stylish but comfy. Spa is lovely and well done out and relaxing. The restaurant was really high quality and good value (save for wine list)
Stayed 1 night in Nov 2021
Response from The Elms Hotel and Spa on 8 Dec 2021
Good Afternoon Mark: Thank you for your Lovely review. We are so delighted to hear that you enjoyed your recent stay with us. We have passed your lovely comments on to the team. Kind Regards The Elms Hotel and Spa

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and welcoming Staff
We came away to celebrate my husbands birthday. Totally refurbished since my last visit. The staff were very attentive and nothing was too much trouble. My only criticism was that the dining room was dimly lit so it was difficult to read the menu in the colour that it was printed. The waiter at the end of our meal presented him with a beautifully written plate with Happy birthday on it with some delicious truffles incorprated. Thoroughly enjoyed our stay. Yes our room was a little cramped like others have said but very welcoming and comfortable none the less. A great place to celebrate something special and definitely would return. The spa is delightful.
Stayed 1 night in Oct 2021
Response from The Elms Hotel and Spa on 8 Dec 2021
Good afternoon Susan: Thank you for your lovely rating. We are so pleased to hear that you enjoyed your recent stay with us. We have passed your lovely comments on to the team. Kind Regards The Elms Hotel & Spa

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Lorna

40th birthday
Had a luvley stay ,spa very busy we dud hsve suunday lunchh there too. Roastpitatoes rock hard also the yorjshire pudding was too.
Stayed 1 night in Sep 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, only things that annoyed me was being told I would have to pay extra for breakfast as I had booked through hotels.com & not through the hotel themselves, could not get the wife a manicure as apparently the spa was fully booked yet when we went to use the spa there was no-one there having their nails done, today on leaving there were four members off staff in the spa stood around chatting not looking busy, on hotel .com it stated whether to pay through them or at the hotel, I chose the hotel & found that hotel.com had taken my money out off my account so was disappointed with that, it seems that more provision is given to locals to use the spa & pools than the actual guests themselves which is a little disappointing, otherwise beautiful hotel, excellent location, staff lovely & polite & very helpful, would definitely recommend.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff and food. Highly recommend.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Beautiful location, the staff are all very friendly and helpful
Stayed 2 nights in Jul 2021

8/10 Good

TRACEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing place to stay, will definitely be returning but won't be using the restaurant as the servings are way to small for me. But overall, amazing place and staff!
Stayed 1 night in Jun 2021
Response from Sid on 18 Jun 2021
thank you for your feed back and we are glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous and special hotel
This is an absolutely beautiful hotel. A very special tucked away place, recently refurbished to the highest standards. The staff and service are all absolutely exceptional, nothing was too much trouble. Highly recommended and will return!
Stayed 1 night in Nov 2020

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple of days, Britain thanks service and first class hotel and spa.
Stayed 1 night in Oct 2020

10/10 Excellent

Hailey/Andrew, Cleobury Mortimer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that couldn’t do more for you, considering the virus circumstances that they are working in everything was very well managed. They had to change our room due to a computer error and we received a bottle delivered to our room for the inconvenience- lovely thought, thank you. The use of the Spa is an added bonus, again well managed with time slots to use the facilities, a lovely break with great food and drinks!
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful outside. Terrible service and breakfast
We booked for our Anniversary. After the booking we were told all spa facilities were out of service, a massive blow to our weekend and this was the sole reason for this hotel. We were informed the hotel would ‘make it up to us’ 1 week before our stay, the additional blow of the 10pm curfew hit. We arrived, gorgeous hotel. Covid measures in place. The receptionist took our bag and I asked her to arrange a local taxi to pick us up that day. For a 9 min journey she told me it would cost £35.00+ We of-course needed a return journey too. I was disgusted. I spent 10 minutes calling local firms and got myself a £11 taxi. I have traveled the world and the concierge team are always the best and most helpful for local needs - not here. On return. We got the keys to our room and it was absolutely tiny. The bathroom was bigger. There was no daylight- the curtains wouldn’t move. The blind slats wouldn’t turn. There were no ceiling lights - just lamps, so we felt very depressed in a dismal small room. Breakfast the following day was the last straw for us. We opted for a ‘full English’ - a spoon of beans - cold. 2 fried eggs. 2 bacon that were so thick, fatty and under cooked, I left. 1 sausage. Half a mushroom. I asked for toast, it arrived after I ate what I could - cold, no butter. On checkout - the receptionist took our key and said ‘ohh you should have stayed in our suite- it has a gorgeous bath’ I was mortified. Huge smack in the face for what was a dreadful stay.
Stayed 1 night in Sep 2020