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"We got a standard room (200,000 IDR) instead of the superior room that we had booked (450,000 IDR). The host arrived the following day - he didnt even care to answer the phone. No compensation offered, he only said it was miscommunication between the booking server and him and that the standard room is the SAME as the superior room. The room we stayed in had a broken bed, a window impossible to close, absolutely reeking toilet due to not working sewer system, the door lock stuck so the host...

"No hot water, no sleep from noise of neighbors all night long till early morning, No restaurant food available from menu, ran out of all items on menu, had to order al a carte rice and tofu only, very expensive, room very overrated and extremely expensive. Next time we stay at Moni, closer to Kelimutu, way less expensive, more restaurants for food. There was no option to drive to another restaurant for meals from the eco lodge.For the price we paid, we expected stellar service, we got far...