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Reviews of Comfort Suites Wisconsin Dells Area

2.5 out of 5
Comfort Suites Wisconsin Dells Area
N5780 Kinney Rd, Portage, WI

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall friendly service, but found lots of hair on bed sheets and underneath the pillows. Breakfast: creamer for coffee was old and no waffles or eggs prepared.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

2/10 Terrible

Jovani

Disliked: Cleanliness, staff & service, property conditions & facilities
Been here a couple times and it was an average experience before but this time was the worst. No pool or hot tub available which were the main components of paying $250 for two nights. Worst hotel experience won’t be coming back
Stayed 2 nights in Mar 2024
Response from Ravi Patel on 20 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

10/10 Excellent

Stella

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
thank you for your stay

2/10 Terrible

Tatyana

Disliked: Property conditions & facilities
Property had roaches. Staff was yelling at customers.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 Okay

Diana, North Riverside

Travelled with family, Travelled with family and small children
Rooms are decent and clean. Staff is super nice. Unfortunately the free breakfast is terrible and food options are scarce. The orange juice was warm and the bread was stale.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 Poor

Katarzyna

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dirty, both in the room and in the common area. We had a child on the pull out sofa and the mattress springs were digging into a 9 year old, definitely not possible to have an adult sleep on it. Breakfast rather poor and the breakfast area was dirty and unorganized. Overall very poor quality.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 Poor

Christopher

Travelled with family
Liked: Amenities
Disliked: Staff & service
Breakfast had very limited options; seemed under-staffed; waited 10 minutes at check-in for someone to come to front desk. The in-room hot tub was a nice feature, though.
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

10/10 Excellent

Eric, Pulaski

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tricia

Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 Okay

Kimberly

Liked: Cleanliness
They were very unprepared for breakfast crowd. Smoke detector in my room was hanging down. Not sure why or if it was even connected.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 Okay

Kristian

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Ling

Liked: Cleanliness, staff & service
nice
Stayed 1 night in Jan 2024

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We will never stay here again. We were here for about a hour and decided to leave and drive the 2 1/2 hours home. Broken tiles when you entered the hotel. Someone could have easily swept up the broken pieces. One hot tub drained, the other with water as cold as the pool. When I asked at the front desk about the hot tubs, she said maintenance was called. We were on the third floor and there were unoccupied rooms with the doors wide open, which seems creepy and dangerous. When I asked about that the front desk said they were being worked on. Our room was dirty and smelly. The halls smelled of curry. There was an air freshener clipped into the heat vent in our room. We’ve stayed at this hotel about three years ago and it was well maintained. There must be have been a change in management since then and they are letting the hotel fall apart. Very disappointing.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 Poor

grazyna

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was clean and accommodating. The Reception person was very accommodating. At issue was the hot tub was down. Also we were at the breakfast bar 35 minutes before closing and food choices were somewhat limited and the juice machine was down, though they had pictures of juice out, though one was empty.
Stayed 1 night in Dec 2023

2/10 Terrible

Anna

Stayed 2 nights in Dec 2023

10/10 Excellent

Yukmei

Stayed 1 night in Jan 2024

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with a hot tub in it. When I checked in, they gave me a room on the 3rd floor without a hot tub. Then they gave me another room with a hot tub and when we went in, it wasn't cleaned from the last person. After the 3rd try, I finally got a room with a hot tub, but they gave me a king room, even though I reserved a double queen. Overall, it was very inconvenient, and the room wasn't that clean, with cob webs in corners. I will likely not ever stay there again.
Stayed 1 night in Dec 2023

6/10 Okay

Allison

Stayed 2 nights in Dec 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, amenities
It is a decent option close to Cascade Mountain for skiing and the rooms are spacious enough for a family of 5. The breakfast was extremely limited so do not expect to eat here. There was very little to eat and not restocked both days we were here. No coffee by 8am. No ice or vending on floors 2 and 3 so a little inconvenient. But it was a reasonable no frills option to stay close to Cascade
Stayed 2 nights in Dec 2023

2/10 Terrible

Daniela

Business traveller
Disliked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Beatriz

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Free breakfast was the worst I have seen in last 5 years I have been staying at the hotel. Hot tub was cold. The other hot tub is still broke from a year ago. The beds are comfy and room was clean. The access door to the shower kept coming unlatched.
Stayed 2 nights in Dec 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was lit up, it was safe, staff was accommodating to our needs and friendly as usual. The location was right off the highway. Breakfast was good they actually put effort into breakfast eggs, potatoes, sausage, toast , cereal really good we will continue to stay there when in town. The have a pool which was warm. It is just a really good experience and the prices are very reasonable for what they offer. I highly recommend this hotel
Stayed 2 nights in Dec 2023

4/10 Poor

Halley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property for years due to it being the closest to Cascade Mountain. However, this hotel has gone downhill and this year was our last. The staff was rude. Rooms were dirty and the breakfast was subpar. Unfortunately, our family remembers how nice it was 5 years ago and we are done.
Stayed 2 nights in Dec 2023

2/10 Terrible

Henry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug crawled on y arm, presented it to the front desk. I have videos. The staff is never around when you need them. Nothing said about what to do except move rooms. I suggested we move floors because the 3rd floor seems infested, that’s why a bunch of rooms don’t have mattresses and the doors are open. What if these things travel with us to our homes?
Stayed 1 night in Dec 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, room was really nice, I recommend the suite with the jacuzzi, pool was open and clean, breakfast was good eggs, waffle maker, bacon, cereal, toast it was more than expected. The staff was friendly and accommodating. The ride to the Dells was a quick 25 minutes.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.More weights for the workout room.
Stayed 1 night in Nov 2023

2/10 Terrible

Kristin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we checked in they informed us the hot tub doesnt work. When we got to our room the entire hallway smelt like cigarette smoke. When we pulled out the pull out couch it was cover in stains, had sand all over it. Absolutely DISGUSTING. They refused to give us a refund and moved us to a different room. When we got up for breakfast the juice dispenser was "out of order" the waffle batter wouldnt cook, it was raw every time we tried to make a waffle. The omelets were stuck to the inside of the hot pan, every bagel, muffin, piece of bread and danish was rock hard. To the point where you couldnt even pull the bagels appart. Over all, HIGHLY dissatisfied with the entire hotel. Will never stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra J

Stayed 1 night in Nov 2023

2/10 Terrible

Samuel

Disliked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Roy

Travelled with family
Disliked: Property conditions & facilities
The location was good. However, the elevator was out of order, the pool was not functional,the hot tub was not available ,the toilet in our room -the flush lever was about to fall off-,and the TV remote was broken. We came here for the hot tub and the larger room. You charged us $34.00 more for the room than if we booked direct. You should have informed us of these things.
Stayed 1 night in Oct 2023

8/10 Good

Joleen

Stayed 1 night in Oct 2023

4/10 Poor

Dawson

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water was full of rust/debris in the bedrooms. If you would like to book at this hotel simply for the jacuzzi, I wouldn’t recommend it. The staff was very polite in helping with a discount due to the rust coming out of the water and into the jacuzzi. Don’t recommend staying here. Also don’t recommend booking through expedia for circumstances like this, they do not like to aid and/or help in getting you your refunds.
Stayed 1 night in Oct 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute decision to stay somewhere, hotel was quiet, front desk was nice
Stayed 1 night in Sep 2023

6/10 Okay

Blaine

Liked: Cleanliness
Stayed 2 nights in Jul 2023

4/10 Poor

Melissa

Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Stef

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting. I bought new sheets etc at the local Walmart because i didnt feel comfortable sleeping in the sheets/bedding that was provided. The pool room was so hot almost like they put the heat on purpose. The breakfast wasnt the greatest. The maids didnt have a cleaning cart. I didnt trust my expensive devices in the room when i left. I dont recommend!
Stayed 2 nights in Jul 2023

2/10 Terrible

Maricella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Shamarcles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room and clean ..
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
It was terrible. Had 2 rooms booked. 1 for my family and one for my sisters family. Got there early but could not check in because a line was cut so no internet. Came back around 9:00 pm and my sister family got out in a room that was not cleaned!!!!!!! Fridge was filthy. Old food was in it and just filthy. Come to find out that the room should not have been given to her. She got a different room the next day. Both room had to run water because the ester was coming out brown!!!! Then for breakfast both mornings was just a mess. Not enough food and NO coffee creamer. How do you run a breakfast with NO coffee creamer? This hotel should not be a part of hotels.com. Just horrible.
Stayed 2 nights in Sep 2023

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Calvin

Liked: Staff & service
not enough things around property
Stayed 2 nights in Sep 2023

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

marcos

Stayed 1 night in Sep 2023

6/10 Okay

Vanessa

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
They need to clean better. 1st room was disgusting. Toilet did not work nor did the phone. 2nd room was better but sheets were dirty with brown stains.
Stayed 1 night in Sep 2023

8/10 Good

Annette

Liked: Staff & service
The bathroom in the room wasn’t very clean but pretty good overall.
Stayed 1 night in Sep 2023

4/10 Poor

Andrew, Minnetonka

Travelled with partner
Disliked: Cleanliness, amenities
It was noisy, and dirty
Stayed 3 nights in Aug 2023

2/10 Terrible

Frank

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Offered swimming pool as an amenity that they didn't have. I requested a refund because I left before and never returned the money