Exterior

Reviews of Comfort Suites Hanes Mall

2.5 out of 5
Comfort Suites Hanes Mall
200 Capitol Lodging Ct, Winston-Salem, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 314 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above their stated service to make our time spent enjoyable.
Stayed 3 nights in Mar 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was great. Due to its location near the interstate alot of trash was visible in the parking lot and fence adjacent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was jus as expected!!
Stayed 1 night in Mar 2024

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so glad the hotel was close to mall and hospital. I was visiting my sister at hospital and because it was close I was able to spend more time with her.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent for rate Clean room Friendly staff Exactly what we required
Stayed 1 night in Mar 2024

6/10 Okay

Eduardo

Liked: Staff & service
Noise on the corridors .. overalls not bad place..3 Star
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
This was a lot more than I expected. Thank you to the staff and all their hard work to make customer’s stays delightful
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were extremely helpful and friendly. The bed was a bit hard. My only complaint is that there wasn’t a drink machine on the floor. Overall, a good value and a good night.
Stayed 1 night in Mar 2024

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this good place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Kenyana

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Bad smoke and marijuana smell on second floor. Was placed on another floor when asked but not sure if I would stay again. Pricey for having to put up with that smell initially.
Stayed 1 night in Feb 2024

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main road, quiet, friendly helpful service
Stayed 2 nights in Feb 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (a guy) that checked us in was very professional and friendly. Hotel was clean and room was clean. Breakfast was hot and area was clean.
Stayed 1 night in Feb 2024

8/10 Good

Cessily

Liked: Cleanliness, property conditions & facilities
Everything was nice. The only problem I had was with the associate who completed my check-in. He profiled me as a local resident and told me that locals come and trash the rooms. I have nothing to do with whatever someone else does. I just wanted to provide my wife with a stay-cation after a long work week.
Stayed 1 night in Feb 2024

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was very nice and spacious. The bathroom was clean and nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it the hotel is clean. Bathroom very good. I’ll be back
Stayed 1 night in Feb 2024

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very efficient and quick. I enjoyed ed the fitness room on a very cold morning when I couldn’t walk outside.
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Paul, at the front desk, is by far the best staff I've seen in a hotel. I've traveled to many places in the last 8 years, but Mr. Paul not only shows that he cares, but that each customer are special to him and the business. His service is above and beyond, by ever detail.
Stayed 4 nights in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Brawlun

Loved the hospitality
Stayed 1 night in Dec 2023

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

noah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here on work trips to Winston Salem. They've renovated part of the hotel so the rooms are clean and new. Breakfast options are great and the staff are super friendly. So many restaurants and shopping nearby and close to the interstate. I don't stay anywhere else when I come for work.
Stayed 1 night in Dec 2023

10/10 Excellent

Ella

Travelled with partner
Liked: Amenities
Very well located . Easy to get to other locations easily. The mall was exceptionally clean and with lots of shops.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to pick up my daughter from Wake Forest University. We will be back! Thank u!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Edwardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable night’s stay. Clean, comfortable and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfort after the storm
We were greeted by a professional, friendly associate, Karen, she helped us check-in and find a local eatery. She gave expert directions. We really appreciate her assistance. The breakfast served was hot and had many selections. It was a great surprise and we enjoyed it. Our stay was great and we plan to use Comfort Inn on our next trip.
Stayed 1 night in Dec 2023

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicolle

Stayed 1 night in Dec 2023

10/10 Excellent

Adams

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed there several times. Paul, the manager, is very cordial and is on top of things.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Business traveller
Stayed 3 nights in Dec 2023

10/10 Excellent

RICHARD

Stayed 1 night in Dec 2023

10/10 Excellent

Lilly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2023

10/10 Excellent

Gwenda

Stayed 1 night in Dec 2023

6/10 Okay

Kaylyn

Liked: Cleanliness, staff & service
Bed was comfy, but Wifi didn't work. Huge pot hole in area near parking lot
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well worth the money. Friendly staff and clean. Bathroom shower could use some work.
Stayed 5 nights in Nov 2023

10/10 Excellent

Lillie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Suites Hanes Mall is quiet, clean, and close to restaurants and shopping. I would stay here again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Rahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk was really helpful. This hotel is near so many different restaurants, stores, and the Mall. The only issue was the refrigerator making noise.
Stayed 2 nights in Dec 2023