Exterior

Reviews of The Park City Grand Plaza Kensington

4 out of 5
The Park City Grand Plaza Kensington
18-30 Lexham Gardens, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1011 reviews" "
Rating 8 - Good. 315 out of 1011 reviews" "
Rating 6 - Okay. 104 out of 1011 reviews" "
Rating 4 - Poor. 35 out of 1011 reviews" "
Rating 2 - Terrible. 35 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malle

Travelled with partner
Liked: Cleanliness, staff & service
Clean, neighborhood feel with grocery nearby. Room a bit dated but well maintained and clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Park City on 26 Mar 2024
Dear Kelly, thank you for reviewing your recent stay with us. I was pleased to hear that you enjoyed your stay and we hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
After a few snafus during check in, everything else was excellent. Cedric was going above and beyond to help situate the issues and make them right. Everyone at reception desk provided the best service and answered any questions relating to food recommendations, directions etc. The hotel is very close to both the Earl's Court and Gloucester tube stations. The rooms were clean, comfortable and quiet. I can also mention as a woman traveling solo, i felt the area was safe. Even at night when i would walk to local gorcery store Sainsburys. I would recommend this hotel and stay there again
Stayed 6 nights in Mar 2024
Response from Park City on 26 Mar 2024
Dear Deborah, thank you for taking the time to review the hotel. It was great to hear that Cedric resolved your initial concerns and that you had an enjoyable stay with us. Kind regards. Reservations manager

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very central. The rooms were clean and the beds comfortable. I would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from Park City on 20 Mar 2024
Dear John, thank you for giving the hotel such a wonderful review. We hope to have the opportunity to welcome you again to the hotel. Kind regards. Reservations manager

10/10 Excellent

Jeff, Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased.
Stayed 6 nights in Mar 2024
Response from Park City on 14 Mar 2024
Dear Jeff, I was pleased to learn that you enjoyed your stay with us. We hope to have the chance to welcome you again to the hotel. Kind regards. Reservations manager

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in, that it says 4 star is an absolute scam. I wish I had read reviews prior to booking this hotel and if you are reading this now turn around while you can. The whole time we were there the wifi didn’t work in the rooms and the TV didn’t work. Our outlets weren’t working in the room at first and when it was fixed the man who reset the circuit tried to blame me by saying I must have plugged in my own hair dryer(?) when I didn’t even have one. The room and bathroom smelled awful, the shower did not drain properly and would range from scalding hot to freezing with no warning. This hotel is in desperate need of repair and it’s honestly embarrassing that they are continuing to stay open. The lobby stinks like shisha and the smell drifts upstairs as well. In addition, the old facade is poorly insulated so everything is terribly loud, we barely slept, including having to listen to a member of the cleaning staff talk loudly on the phone for 20 minutes at 8 am. I’m not one to write reviews like this but I feel that it was absolutely necessary. I’ve stayed in hostels and dorm rooms nicer than here. You couldn’t pay me to go back.
Stayed 3 nights in Feb 2024
Response from Park City on 29 Feb 2024
Dear Sarah, I was very sorry to hear about the issues you claim you had whilst staying at the hotel. I have to be honest, most of the clients that stay with us are happy. The problem is that we have no record of you contacting our reception with any of the issues that you mentioned and we were therefore unable to all we can to resolve any problems. That is a real shame as we pride our selves in providing the best service and card that we can. Kind regards. Reservations manager

8/10 Good

Elenore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was centrally located, close to shops and restaurants within a good walking distance. It was a nice and quiet neighborhood. The only thing that I did not like was there was no lotion or washcloth in the room. I did get a couple of lotions when I asked the Front Desk for it. I can understand though that you don't have lotions in the room as not everyone uses it.
Stayed 2 nights in Feb 2024
Response from Park City on 29 Feb 2024
Dear Elenore, thank you for taking the time to review your recent stay at the hotel. We do indeed not provide washcloths but lotions are available. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and comfortable room with good amenities. Good location. Poor breakfast service with bad organisation, running out of food. Hot food and hot drinks were cold. Frequently needed to ring for service to ask for better provision. This 4* hotel deserves better restaurant service.
Stayed 3 nights in Feb 2024
Response from Park City on 27 Feb 2024
Hi Christine, thank you for taking the time to review the hotel. I was pleased to hear that your room was comfortable. I was sorry to hear that the restaurant was not up to standard. Rest assured that we will taking this up with them for immediate action. Kind regards. Reservations manager

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Park City on 26 Mar 2024
Dear Carolyn, thank you for giving us such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to be able to welcome you again to the hotel. Kind regards. Reservations manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff helpful and courteous. The room room was clean and presentable during my stay. Access too and from the airport was very convenient.
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Peter, thank you for taking the time to review the hotel. We are really pleased to hear that you enjoyed your stay with us. Kind regards. Tina

10/10 Excellent

Julieanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent value for money with attentive staff at reception.
Stayed 1 night in Jan 2024
Response from Park City on 5 Feb 2024
Dear Julieanne, thank you for your wonderful review of the hotel. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations Manager

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Jenna, thank you giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us. Kind regards. Tina

6/10 Okay

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, huge, comfortable bed, furnishings a bit worn, torn carpet, cracked bathroom tiles. Smart but impersonal entrance. What's the point of online check-in if you still have to go through the whole process again? No bar, no restaurant. Cleaning staff tried to enter my room before I'd checked out.
Stayed 1 night in Jan 2024
Response from Park City on 5 Feb 2024
Dear Sue, thank you for taking the time to review regarding your recent stay at the hotel. We are currently in the process of sprucing the rooms up where needed. I understand your frustration about having the show your credit card and personal ID on arrival. Unfortunately, we do have to verify your details. We do have a restaurant in the hotel.I am sorry that the Housekeeping staff entered your room before check out. This should not happen and will be taken up with the Housekeeping department. Kind regards. Reservations manager

8/10 Good

Kevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Kevon, thank you for taking the time to review the hotel. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a 3 night stay this weekend and would gladly stay here again Yes it is a little dated however the rooms were spotless and very comfortable with all the amenities we needed. Super close to the tube. Was easy to navigate all round London from this base Staff were polite and efficient. Not issues Thank you.
Response from Park City on 5 Feb 2024
Dear Laura, thank you for giving us such a wonderful review. I am gald to hear tha t you enjoyed your stay. We are currently in the process of sprucing up our rooms. Kind regards. Reservations manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Jan 2024
Response from Park City on 1 Feb 2024
Dear Susan, thank you for taking the time to review the hotel. We are pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Mrs Diane

Stayed 1 night in Jan 2024
Response from Park City on 19 Jan 2024
Dear Mrs Diane, thank you for giving the hotel a good review. I was pleased to hear that enjoyed your stay with is. Reservations manager

8/10 Good

Theresa

Liked: Amenities
Great location in Earl’s Court right near the underground. We got to know them area very well and loved the location.
Stayed 12 nights in Jan 2024
Response from Park City on 19 Jan 2024
Dear Theresa, we were pleased to hear that you enjoyed your stay with us in a location that you like. We hope to have the chance to welcome you again to the hotel in the future. Reservations manager

6/10 Okay

Deborah

Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Deborah, thank you for taking the time to review the hotel. It seems that your stay was not as enjoyable as it should have been. For this I am sorry. However, you did not leave any comments as that what we could have improved upon so it only leaves me to say sorry for any shortcomings we had. Kind regards. Reservations manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Park City on 12 Jan 2024
Dear Bruce, we appreciate your time to review your recent stay at the hotel. We are pleased to find that you had a great stay with us.We hope to be able to welcome you again in the future. Kind regards. Reservations manager

6/10 Okay

Oliver

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Park City on 5 Jan 2024
Dear Mr Oliver, thank you for taking the time to review the hotel. I was sorry to see that you did not fully enjoy your stay with us. Unfortunately, you did not leave any comments. This leaves me to only apologise that we did not meet your expectations fully.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Park City on 5 Jan 2024
Dear guest, thank you for giving us such a wonderful review. I was glad to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you again in the near future. Kind regards. Reservations manager

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible! Loved how quiet the hotel was and in such a beautiful neighborhood! Quick walk to public transit and the gorgeous Hyde Park. The breakfast was delicious too!
Stayed 3 nights in Dec 2023
Response from Park City on 27 Dec 2023
Dear Jenifer, thank you for your giving the hotel such a wonderful review. I was delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you again to the hotel in the future.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time we’ve stayed here while in London. Perfect location on a quiet street. Easy walk to transportation - Earls Court tube or bus. Big rooms considering it’s London.
Stayed 4 nights in Dec 2023
Response from Park City on 27 Dec 2023
Dear Judith, I was really happy to hear that you returned to the hotel for a second time. I am glad that you enjoyed your stay with us again and I hope that we will be able to welcome you again in the future.

8/10 Good

Claes

Stayed 2 nights in Dec 2023
Response from Park City on 29 Dec 2023
Dear Claes, thank you for taking the time to review the hotel. From the review score that you have given us, I can see that you enjoyed your stay with us. We hope to have the opportunity to welcome you again in the future. Kind regards

8/10 Good

SAPNA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at this property for two days and although it was a good location, decent distance from the train station, and their front desk support was really nice. There were a few things with the hotel itself that I wasn’t as satisfied with, one being that at 8:30 in the morning room service came to do sheet changes and things like that which I felt was still a little bit early, I had to get out of bed and say no thank you and she said you know put the sign on the door however, I felt like it was still a little bit too early for them to even be coming to the door for me to have made a decision on whether I needed it or not Also, it was not as soundproof between the floors, we were on the main floor and the room above us. We could hear every flush and closet door banging and washroom door closing, which became very irritating after a certain point. The hotel itself is really nice and it’s clean however for the cost of the hotel and it’s rating I think that soundproofing at a minimum should be priority
Stayed 2 nights in Dec 2023
Response from Park City on 27 Dec 2023
Dear Sapna, thank you for taking the time to review the hotel. I was sorry to hear that Housekeeping woke you up so early. This has been taken up with the chambermaids to avoid a repeat. As the hotel is a Victorian building, it is very difficult to completely sound proof the walls. I am sorry to hear that this caused you disturbance. On a positive note, it was great to hear that our staff were friendly and helpful

8/10 Good

Aimee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I picked this hotel because it seemed like good value and it stated they had comfy beds. The beds were not in fact comfy. The day I arrived they were having problems with the heat and it was freezing. This is not a 5 star hotel. Even 4 stars is probably one too many.
Stayed 2 nights in Dec 2023
Response from Park City on 27 Dec 2023
Dear Aimee, thank you for taking the time to let us know about your experience at the hotel. I was sorry to find that your stay with us was not as you rightfully expected. The mattresses we have in the hotel are not really soft. Some clients like hard beds and others a soft bed. I was sorry to hear that you had issues with the heating in the room. Thankfully this has now been resolved.

10/10 Excellent

sharon

Stayed 2 nights in Dec 2023
Response from Park City on 12 Jan 2024
Dear Sharon, thank you for giving the hotel such a wonderful review. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Overall, I had a great experience; staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and a perfect size.
Stayed 3 nights in Dec 2023
Response from Park City on 27 Dec 2023
Dear client, thank you for giving us such a wonderful review. We are really happy to hear that you enjoyed your stay with is and hope to have the chance to welcome you again in the future.

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2023
Response from Park City on 19 Dec 2023
Dear Thomas, thank you for giving us such a wonderful review. We hope to have the opportunity to welcome you again to the hotel in the future. Kind regards. Tina

8/10 Good

Larissa, BANBRIDGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and accommodating. Rooms were large and cosy, clean and well maintained.
Stayed 2 nights in Dec 2023
Response from Park City on 19 Dec 2023
Dear Larissa, thank you for your wonderful review.We are really pleased that you enjoyed your stay with us. We hope to have the opportunity to welcome you again to the hotel. Kind regards. Tina

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Park City on 19 Dec 2023
Dear Helen, thank you for your wonderful review.We are really pleased that you enjoyed your stay with us. We hope to have the opportunity to welcome you again to the hotel. Kind regards. Tina

6/10 Okay

Jasmin

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, weird restaurant
Hotel was in a good area for us, reception was nice and clean. Room was a good size. Big bed. Lovely bath. Not too happy with restaurant. Went to have breakfast and when the waitresses saw us they hid behind a curtain, was very weird so we went somewhere else for breakfast.
Stayed 1 night in Dec 2023
Response from Park City on 19 Dec 2023
Dear Jasmin, thank you for reviewing our hotel. I was happy to hear that your room was nice and that you found our reception staff helpful. I was very dissapointed to hear what happened to you in the restaurant. I have taken this up with them to ensure this does not happen again.

10/10 Excellent

jesper

Stayed 2 nights in Dec 2023
Response from Park City on 29 Dec 2023
Dear Jesper, thank you for giving us such a glorious review. We are delighted to hear that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future..

8/10 Good

Anne

Stayed 6 nights in Nov 2023
Response from Park City on 19 Dec 2023
Dear Anne, thank you for giving us such a good review. We hope to have the opportunity to welcome you again in the future. Reservations manager

10/10 Excellent

Carol, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in a nice safe area. Close to shops and restaurants.
Stayed 2 nights in Oct 2023
Response from Park City on 19 Dec 2023
Dear Carol, thank you for giving us such a wonderful review. We hope to have a chance to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

Kasper

Stayed 3 nights in Dec 2023
Response from Park City on 19 Dec 2023
Dear Kasper, thank you for giving us such a wonderful review. We hope to have the opportunity to welcome you again in the future. Reservations manag

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Park City on 19 Dec 2023
Dear client, we appreciate you taking the time to review the hotel. I was glad to hear that you enjoyed your stay. We hope to be able to welcome you again in the future. Kind regards. Tina

6/10 Okay

Kristian Haugrud

Stayed 2 nights in Dec 2023
Response from Park City on 19 Dec 2023
Dear Mr Haugrud, thank you for taking the time to review the hotel. It appears that we did not get everything right this time. Unfortunately, you did not tell us how we could improve the service we offer. This leaves me to only apologise for not providing you with the best service. Reservations manager

10/10 Excellent

Craig, turriff

Stayed 3 nights in Dec 2023
Response from Park City on 14 Dec 2023
Thank you for giving us such a wonderful review. We hope to have the opportunity to welcome you again to the hotel in the future. Reservations Manager

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Park City on 11 Dec 2023
Dear client, thank you for your wonderful review of the hotel. we are really happy to hear that enjoyed your stay with us and we hope to have the opportunity to welcome you again in the future. Reservations manager

8/10 Good

Bjorn

Stayed 2 nights in Dec 2023
Response from Park City on 11 Dec 2023
Dear client, thank you for reviewing your recent stay with us. I was happy to see that you enjoyed your stay. We hope to welcome you again in the future. Reservations manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager

8/10 Good

Steven, Denville

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice, simple hotel in good location.
Stayed 1 night in Nov 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager

10/10 Excellent

Richie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and warm, out of the London cold. The staff were lovely and even escorted us to the room. The room was large and the bed was firm. The bathroom was also large, with a big soaking tub and a lovely hot shower. We stayed for one night as we were watching a show at the Royal Albert Hall, and this hotel was perfect for the price.
Stayed 1 night in Dec 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager

2/10 Terrible

Samuel

Stayed 4 nights in Nov 2023
Response from Park City on 5 Dec 2023
I was sorry to hear that your stay was not enjoyable with us. Unfortunately, you did not provide any information as to in what areas of service we failed this time so we could ensure that we could rectify any issues. It leaves me to only apologise to you. Reservations manager

8/10 Good

I

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager

10/10 Excellent

Kim

Stayed 2 nights in Sep 2023
Response from Park City on 5 Dec 2023
Thank you for taking the time to review your recent stay at the hotel. I was glad to read that you had a wonderful stay. We hope to be able to welcome you again to the hotel at some stage in the future. Reservations manager

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager

10/10 Excellent

terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, comfortable spacious room, staff very helpful, great location !
Stayed 2 nights in Aug 2023
Response from Park City on 5 Dec 2023
Thank you for your wonderful review of the hotel. We are pleased to hear that you enjoyed your stay and we hope to have to opportunity to welcome you again in the future. Reservations manager