Exterior

Reviews of Courtyard by Marriott Winchester

3 out of 5
Courtyard by Marriott Winchester
300 Marriott Drive, Winchester, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 428 out of 753 reviews" "
Rating 8 - Good. 220 out of 753 reviews" "
Rating 6 - Okay. 71 out of 753 reviews" "
Rating 4 - Poor. 21 out of 753 reviews" "
Rating 2 - Terrible. 13 out of 753 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
They have a built in dining area in the lobby. Very clean facilities, the rooms felt modern. The black out curtains on the window were very effective at keeping the morning sunlight out.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gloria Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone eas friendly and cheerful despite the renovation going on. The lobby is bright and much improved. Friday night at the pool was fun but it was closed on Saturday. I will definitely stay here again!
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Front desk was very personable.
Stayed 1 night in Jan 2024

10/10 Excellent

Joy

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Nathan

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Poor service
The hotel was average. The service was bad. I had to check out a night early. I checked out at 6:30am and they refused to refund me for a night I did not stay. I have checked out of hotels early prior to that without issues. This courtyard is the first to deny me a refund.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ann

Stayed 2 nights in Nov 2023

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

PAMELA

Stayed 1 night in Oct 2023

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, the stay was good and the bed was really comfortable. The downside from the stay is the toilet did not flush well and the shower head was old and would not move to get a good shower. The hotel was a bit expensive to have these issues with the bathroom. I also had an expensive coffee from the Starbucks in the lobby that was lukewarm and definitely disappointing. The hotel was close to my family so I would stay there again if needed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and more than adequate for a nights stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Bibeault

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and staff
Stayed 2 nights in Sep 2023

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

8/10 Good

DANIEL E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Didn't rate Eco-friendliness how would I know
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here overnight for my husband’s surgery early the next AM. Very close to the hospital & exactly what we had hoped for ! Very nice facility ! Front desk staff very nice & polite but not very informative regarding their facility. Fortunately I have stayed in hotels many times & able to figure out basics 😊
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian David, Algonquin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly person at front desk checking us in.
Stayed 1 night in Sep 2023

10/10 Excellent

Glenda

Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Aug 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Sep 2023

10/10 Excellent

Onahlea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very impressed with how clean it is here! It even smells like a sweet perfume in my room. The shower is wonderful and the staff is so kind.
Stayed 1 night in Aug 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This was one of the best stays I have had in a while. Amazingly clean and new. Excellent place
Stayed 2 nights in Aug 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Restaurant had good breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often for business. Everything is top notch.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
All around poor experience.
One of the reasons we stay at this Hotel us because of the Bistro. The night we checked in they were out of wings. The next morning they were out of breakfast items by 915. The air conditioner was leaking. The carpet was wet and soaked into my travel bag. Very disappointed. We’ve been staying there for years but will not be returning.
Stayed 1 night in Jul 2023

10/10 Excellent

George

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever that’s why we always stay court yard
Clean friendly and the service was excellent
Stayed 2 nights in Jul 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winchester courtyard experience
We have stayed here multiple times traveling from Maine to Florida and vice versa. Always a sure thing and you get a good rest, nearby restaurants and if you have time, downtown Winchester is worth the trip.
Stayed 1 night in Jun 2023

2/10 Terrible

Mike

Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Use this location all the time for business travel. Like everything about it, staff, location, cleanliness, etc… All good!
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel numerous times and have always enjoyed my stay.

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Stayed 1 night in Jun 2023

4/10 Poor

Jeffrey

Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Beds, Rooms, and QUIET!!!
The beds in this hotel are the best I’ve ever slept in, and I have very good mattresses at home. These are better. I understand they have their own unique mattresses made for them. Just WOW! It is also a very QUIET hotel, far away from thruways and traffic. The parking lot makes sense. A lot of hotels have very strange and confusing lots. Not this one. My only gripe about this hotel is that the food there is very inconsistent. The food is controlled by corporate and they get a lot of things wrong. There is not a REAL restaurant in the building. Their breakfast sandwich is very good, but a simple BLT at dinner was a corporate disaster. Microwaved bacon, tasteless tomatoes, and the worst decision of all—- no mayonnaise on the sandwich— instead they use garlic butter. I love garlic butter but on a BLT it is disaster! I would recommend not eating dinner here. The General Manager Jose is a wonderful man and very responsive to complaints. BUT. I WILL BE BACK!! The staff, rooms, and beds are wonderful!!
Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

brenda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I specifically booked this hotel for pool and hottub that was listed online. The heater on pool was broken and apparently they do not have a hottub anymore. Very disappointed.
Stayed 1 night in May 2023

10/10 Excellent

Gage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Robin, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and check in went very smoothly. Beautiful rooms that are clean and modern. Great food and beverages at the Bistro too. Very convenient when you’re not familiar with the area. Would definitely recommend this hotel and will plan to stop again when in the area.
Stayed 1 night in May 2023

10/10 Excellent

Pauline, Washington

Liked: Staff & service, property conditions & facilities
Amazing place with very pleasant and helpful employees . Thank you
Stayed 2 nights in May 2023

2/10 Terrible

Deborah, Fernandina Beach

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was told when first arriving that since we booked through Expedia, we cannot have breakfast there. Toilet was running constantly had to jiggle the hand to stop it, toilet overflowed. I was asked when we first arrived if we wanted housekeeping and I replied yes and no one came so I had to go to the desk again and request housekeeping. Took pillowcases to front desk and said it looks like mold or mildew to me on the pillowcases. We’re returning that evening From the funeral, I was stopped by the front desk and they went and got their manager and he informed me that it was hair dye. And my comment to him was my husband does not use hair dye! Will not stay there again and will not recommend this place to anyone.
Stayed 5 nights in May 2023
Response from CY on 22 May 2023
Dear Deborah,Thank you for taking the time to write about your experience during your stay with us. We sincerely apologize for the inconvenience, we take your comments very serious that's why we did an intensive investigation about your claim in regards to the pillow cases and we found out it was hair dye, maybe not from your husband but from one of your two daughters sharing the same room who's hair was dyed black.Thank you for choosing to stay with us. Best wishes,

10/10 Excellent

Lavorn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

mark

Stayed 2 nights in Apr 2023