Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Generally it was fine. Always good to be oceanfront at Wrightsville Beach. However, the folks at Intracoastal need a lesson or two on customer service. We arrived and picked our package as instructed at Duneridge (for our stay at Wrightsville Dunes). It was a very warm and humid 95 degrees at the time and we were on the 3rd floor. After heading up 3 flights of stairs, we discovered that Intracoastal had given us the wrong keys. Upon calling the emergency number, we were encouraged to try the keys again multiple times as if we did not know how to properly insert the keys in the door and deadbolt. We had to resort to a near argument with Andrew over the matter. He finally acquiesced on the point and admired he had put the wrong keys in our package. Since we had a looming birthday dinner reservation, we asked how we could most easily get the correct keys? Not once did he or anyone there offer perhaps to meet us to remedy the issue. He said he would leave the correct keys at Duneridge. After our dinner, we returned to Duneridge to get them. Lo and behold, they were not there! We called the emergency number again only to be put on hold and then connected to his supervisor - who also proceeded to tell us what we had done wrong in retrieving the correct keys. He said we misunderstood Andrew and that we should have come to the main Intracoastal office for them (which was now closed). We finally then got the keys another hour later from that office. Needless to say (since it was my birthday) much of my day had been ruined. There was no offer of consideration for the inconvenience and we have never received any follow up call from Intracoastal - actually, “how do you put the wrong keys in a condo package in the first place??” As to the condo, it has the worst water quality we have ever had at any Wrightsville Beach rental we’ve had in over 25 years. In addition, the front door sticks; there is a major stain in the entryway carpet