2/10 Terrible
John
Business traveller
30 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BUGS! I entered my room and it was smokey smelling even though I purchased non-smoking. But I thought I'd just open the window a bit and get some fresh air. When I opened the window a bug flew from underneath the sill (not from outside). I though it might be a bed bug, so I inquired. The maintenance guy came and said it was a stink bug and that I shouldn't squash it or it will really stink. Well, I know about stink bugs, and they look a bit different where I come from, but Ok. He said they get in when they come to clean the place. Well, Ok, but I don't want to live there for a week with stink bugs indoors. He offered to come spray insecticide while I was gone the next day, but I don't want that either. I don't want to live in insecticide. And if they are all set up for spraying for bugs, what does that tell you. I called Expedia and asked for a refund letting them know I couldn't stay there. They said it was non-refundable. Now, I understand non-refundable if I am the reason (like I'm late, or want to cancel for plan changes, etc.), but not when THEY are the reason for the problem. I expected a refund so I could book somewhere else, likely at a higher price/last minute. I was told by Expedia they had contacted the management and that they needed to call back the next day to speak with someone. Well, the week is over, I stayed elsewhere, and I have heard nothing from either Expedia or Liberty Lodge. Crappy customer service and crappy place to stay.
John
Stayed 7 nights in Mar 2024