Exterior

Reviews of Best Western Plus Flathead Lake Inn And Suites

2.5 out of 5
Best Western Plus Flathead Lake Inn And Suites
4824 US Highway 93 South, Kalispell, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 376 out of 621 reviews" "
Rating 8 - Good. 176 out of 621 reviews" "
Rating 6 - Okay. 44 out of 621 reviews" "
Rating 4 - Poor. 10 out of 621 reviews" "
Rating 2 - Terrible. 15 out of 621 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paige

Liked: Staff & service, property conditions & facilities
It was a nice stay, I did find a lot of random hairs in the bathroom and one of our light bulbs was out, but otherwise it felt clean and safe, friendly staff and good breakfast! Would stay again :)
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Greetings Paige, Thank you for taking the time to review your stay with us. We really appreciate our guests feedback as this helps us stay on top of our housekeeping team. It is not the norm for our rooms to not to be spotless. I do apologize. We are happy to hear that you would return for another stay in the future. All the best, SuZanne

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy rooms . We stay here often. Love rooms , have nice beds, great pillows for watching TV, big comfy chair most hotels do not have. Convenient location, very quiet. to
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Greetings Barbara, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business. We do hope that you will stay with us again if you are in the area. All the best, SuZanne

2/10 Terrible

Michelle

Walls must be made of paper. Could hear every single thing. People partying in room above us. Called from desk at midnight. Nothing happened. Persisted till 4am. Brutal no sleep. Very noisy place. No one seemed to care
Stayed 4 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Michelle Volk,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our front desk agent did go up and knock on the room door above your room and had a discussion with the couple staying. They were older and respectful. There was no alcohol nor was there any inappropriate behavior occurring that she could detect. She said that she could hear them talking outside the room as she listened for a few minutes before knocking. They were taken back when she addressed the noise complaint as they said they were just catching up. We do understand that it can be very inconvenient when others do not turn in at the same time others are trying to rest. But there was most certainly no partying going on.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. You might ask for a top floor room when staying at a hotel. We would have also been happy to move you into another room away from the chatter. If I can provide any assistance, please don't hesitate to contact me directly at 1-406-857-2400 or 1-888-226-1003.Respectfully,SuZanne Best Western Plus Flathead Lake Inn and Suites

10/10 Excellent

Curt, Shepherd

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Greetings Curt, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you return for another stay. All the best, SuZanne

8/10 Good

Gavin

Response from General Manager on 14 Feb 2024
Greetings Gavin, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate you choosing our hotel for your overnight accommodations. All the best, SuZanne

10/10 Excellent

James, Hartline

Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Greetings James, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are delighted to hear you enjoyed your stay with us.Happy Holidays to you & yours,SuZanne

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Greetings Joe, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business. We do hope that you will stay with us again in the future. All the best, SuZanne

10/10 Excellent

Zdravko

Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and your feedback is very important. We hope to have you stay again in the future.All the best, SuZanne

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice! Great stay! Lovely town
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Greetings Cynthia, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and hope to have you stay with us again. All the best,

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very clean and nice and the staff was very friendly. The hotel is right next to the highway so you do hear the traffic.
Stayed 3 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Greetings Keri, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business.All the best, SuZanne

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Hi Mary, Thank you for sharing your experience regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again.All the best, SuZanne

8/10 Good

Aundrea

Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Hi Aundrea, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again.All the best, SuZanne

8/10 Good

Kip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept.
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Greetings Kip, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the future.All the best, SuZanne

10/10 Excellent

Laurel, Edson

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property between Kalispell and Lakeside
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Hi Laurel, Thank you for taking the time to review your stay with us. We appreciate your feedback. All the best, SuZanne

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Definitely Recommend
Clean, comfortable and convenient.
Stayed 3 nights in Sep 2023
Response from General Manager on 30 Sept 2023
Greetings Mark, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and are delighted to hear you enjoyed your stay with us.All the best, SuZanne

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The pool an hot tub was open 24 hours. So after working a 12 hour day for a wedding, it was so nice to soak
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
So very happy to hear you enjoyed your stay.Thank you for your review. Best regards, SuZanne

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful motel. Great breakfast friidtaff.
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Hi Judy, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are so delighted to see you enjoyed your stay with us.All the best, SuZanne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business and hope to have you stay again. All the best,

6/10 Okay

Sheila B

Liked: Cleanliness, staff & service
Isolated from restaurants & retail.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business. We understand that we are located south of Kalispell but our hotel sits conveniently between two adorable lakeside towns on the water just minutes from the hotel. We have some wonderful dining options just one mile from the property. Bigfork has great shopping as well.All the best,

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel value for the area - one of the best stays
What a pleasant surprise. Hotel had great reviews . The reviews exceeded my expectations Very rustic and fits in perfectly with the area. Who would have thought a Best Western Great staff too. Dinner recommendations were excellent !
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Greetings Joseph, Thank you for the wonderful review and for taking the time to let us know how you stay went at our hotel. The Best Western Plus Flathead Lake Inn & Suites. We greatly appreciate your feedback and hope to have you stay with us in the future. All the best, SuZanne

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was great.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business and hope to have you stay again. All the best,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was clean, comfortable bed, the breakfast was excellent
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Greetings Jamie, Thank you for taking the time to review your stay with us. Your feedback and business is greatly appreciated. If you are ever back in the Flathead Valley we would love for you to stay with us again. Take care, SuZanne

10/10 Excellent

Terry

Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Hi Terry, Thank you for the wonderful review regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We really appreciate your business and hope to have you return for another visit. All the best, SuZanne

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! Highly recommend!
Stayed 2 nights in Sep 2023
Response from General Manager on 23 Sept 2023
Hi Derrick, Your positive review is so very appreciated. We are delighted to hear you enjoyed your stay with us at the Best Western Plus Flathead Lake Inn & Suites. Should you find yourself back in the valley we welcome you to stay with us again. Take care, SuZanne

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Greetings John, Thank you for the wonderful review of your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and are very grateful for your business. We hope to have you stay again in the future. All the best, SuZanne

8/10 Good

Penny

The breakfast was very good.
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Penny, Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
Nice hotel. Very clean. Great breakfast!
Stayed 4 nights in Sep 2023
Response from General Manager on 2 Nov 2023
Thank you for taking the time to review your stay with us. Your opinion is important and we are grateful for your business. We hope to have you stay again in the future. All the best, SuZanne

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Alan,Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Tara

Stayed 2 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Tara,Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly.
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Greetings Danette, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. Take care, SuZanne

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Greetings Brittany, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. All the best,

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the positives the staff was pleasant and the room clean. The room set up was small but served it’s purpose. The negatives I would think by the name it would be close to the lake not so just off the highway. Which was noisy next to a gas station also noisy. The price was ridiculous felt very gouged as a tired traveler. Would not stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Greetings Denise, Thank you for taking the time tor review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We can understand the price point but please know that you are traveling during the height of tourism season for the Flathead Valley & Glacier National Park area. We are just one minute away for the shores of Flathead Lake and the only full sized hotel near the lake therefore we make sure to market ourselves as so. Please know that our rates are actually sitting 50-75 below our comp set in the area. We are happy to hear that you were treated pleasantly during your time with us. Again, your feedback is important and appreciated. All the best,

10/10 Excellent

Habib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location minutes to flathead lake and marina.
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Thank you for taking the time to leave a review regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We hope to have you stay with us again. All the best, SuZanne

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 6 Sept 2023
Greetings George, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you return for another visit. All the best, SuZanne

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 31 Aug 2023
Hi Jill, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again. All the best, SuZanne

4/10 Poor

Andrzej

Travelled with partner
Liked: Cleanliness, staff & service
I just don't get those people who runs that . I paid 520$ dor one night which I don't think is worth it . It's say there is a bars and restaurant but when we get there everything was closed since covid and never open back so why they don't write that so people can see and decide if still wanna go there . I feel its like they scamming people to just get them . I own the business but I never treat my customers like that
Response from General Manager on 31 Aug 2023
Dear Andrzej,Again, we are very sorry to hear that you were disappointed with your recent stay with us. It looks as though you booked through a 3rd party reservation site. We can understand how looking at old photographs or getting misinformation can pose as an inconvenience should one not want to leave the hotel during their stay. Most of the time it is best to book directly with the hotel or on the brands central reservation system where all the information is current and up to date with what amenities are offered. We have not advertised that we have a full operating restaurant & bar since 2021. That information has been removed from our website as well as Best Western Internationals website. We appreciate your feedback and thank you for taking the time to review your stay on multiple platforms.All the best,SuZanne

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Sitting between Kalispell and Flathead Lake it was really easy to plan day trips around the area.
Stayed 2 nights in Aug 2023
Response from General Manager on 30 Aug 2023
Greetings Amelia, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you back for another visit.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Hotel staff was very friendly, attentive and helpful. Both front desk and cleaning staff. Room was clean and did not have any offensive odor. We had a trailer and there was an extra area to park it. Breakfast area was very roomy, clean and the food was good.
Stayed 4 nights in Aug 2023
Response from General Manager on 27 Aug 2023
Hi Kathryn, Thank you for taking the time to review your stay with us. We value your feedback and your kind compliments are greatly appreciated. If you are ever back in the area we would love for you to stay with us again. All the best, SuZanne

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute room for hottub
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Hi Kayla, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay with us again. All the best, SuZanne

10/10 Excellent

Albert, Ladera Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was wonderful. It’s so close to the lake. The staff was super friendly and helpful. The room was nice and comfortable. All around great experience.
Stayed 1 night in Aug 2023
Response from General Manager on 17 Aug 2023
Greetings Albert, Thank you so much for the lovely review of your stay. We are delighted to hear you appreciated the location. We are grateful for your business and hope to have you return in the future. All the best, SuZanne

6/10 Okay

Carl

Travelled with family
Disliked: Cleanliness
Breakfast was good. Staff was good except rude front desk girl. I stepped on a piece of glass in the bathroom.
Stayed 3 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Dear Carl, Thank you for taking the time to review your stay with us. We appreciate your business and hope to have you return for another stay. Best Regards, SuZanne

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there every time I go to Montana because they make you feel comfortable as soon as you walk in. Always friendly and respectful and helpful
Stayed 3 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Greetings Tammi, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are grateful for your business and hope to have you return for another visit. All the best, SuZanne

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent service, especially with the breakfast bar. Breakfast bar included a gluten free option which was beneficial for one of my family members. Breakfast food was of a higher quality than what many other establishments offer. Pool and hot tub were larger than in some other establishments; this was appreciated by my children. My kids were asking to stay at this companies hotels for the remainder of our trip!
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Hi Paul, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again. All the best, SuZanne

10/10 Excellent

Daryl Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 3 nights in Aug 2023
Response from General Manager on 14 Aug 2023
Greetings Daryl, Thank you for taking the time to review your stay with us. Your business is appreciated and we hope to have you stay with us again at the Best Western Plus Flathead Lake Inn & Suites. All the best, SuZanne

6/10 Okay

Judy

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from General Manager on 1 Aug 2023
Greetings Judy,Thank you for taking the time to review your stay. We appreciate you choosing the Best Western Plus Flathead Lake Inn & Suites for your overnight accommodations. Any feedback would be helpful so we can make improvements for the guest experience. Please feel free to reach out by email or contact the hotel directly to discuss.All the best, SuZanne

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 1 Aug 2023
Greetings Richard, Thank you for taking the time to review your stay. We appreciate you choosing the Best Western Plus Flathead Lake Inn & Suites for your overnight accommodations. All the best, SuZanne

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Host went above and beyond to make us feel welcome.
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Greetings Matt, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate you choosing our hotel for your overnight accommodations. All the best, SuZanne

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice BW!
Stayed 3 nights in Jul 2023
Response from General Manager on 19 Jul 2023
Hi Dean, Thank you for your kind words. We appreciate you taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites and hope to have you return if you find yourself in the Flathead Valley. All the best, SuZanne

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot that could be better.
Great hotel! Just missing some things to make it better. Just an FYI-Ballroom with bar not open. Not allowed to take any drinks to pool or Jacuzzi?
Stayed 1 night in Jul 2023
Response from General Manager on 18 Jul 2023
Greetings Jason, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We value your feedback. We hope that you enjoy the rest of your summer and hope to have you stay with us again should you find yourselves back in the Flathead Valley. All the best, SuZanne

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 7 Jul 2023
Greetings, Thank you for taking the time to review your stay with us. We appreciate your feedback and do hope that you will stay with us again should you be in the area. All the best, SuZanne