Outdoor pool, pool loungers

Reviews of Pinnacle Hotel Whistler Village

3.5 out of 5
Pinnacle Hotel Whistler Village
4319 Main St, Whistler, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 1543 out of 3550 reviews" "
Rating 8 - Good. 1433 out of 3550 reviews" "
Rating 6 - Okay. 389 out of 3550 reviews" "
Rating 4 - Poor. 118 out of 3550 reviews" "
Rating 2 - Terrible. 67 out of 3550 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amirtaha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect location. Close to the market
Stayed 1 night in Mar 2024

10/10 Excellent

Hsiao-Pin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Nanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the large jacuzzi in our room! Very well equipped suite, great location, friendly and super helpful staff. Thank you for a comfortable stay.
Stayed 1 night in Mar 2024
Response from Robert on 26 Mar 2024
Dear Nanda,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, especially the large jacuzzi in your suite. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Warm regards,The Hotel Team

6/10 Okay

Anita, Katy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Even though the location is very great, and his staff are very amazing and nice, but the condition of the hotel is not that great I didn’t feel the cleanliness. Wi-Fi wasn’t working at all maybe a little bit in the morning. I tried to reach out to front desk to ask them about the Internet connection, but the phone wouldn’t go through.
Stayed 2 nights in Mar 2024
Response from Robert on 26 Mar 2024
Dear Anita,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and our staff welcoming and helpful. However, we sincerely apologize for the issues you experienced with the cleanliness and Wi-Fi connectivity. We understand how important a clean environment and internet access are to our guests' comfort and overall experience.Please be assured that we take your comments seriously and have addressed the Wi-Fi issue with our technical team to ensure it is functioning properly throughout the hotel. Additionally, we have spoken with our housekeeping staff to reinforce our high standards of cleanliness and service.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,The Hotel Management Team

10/10 Excellent

Gillian

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Robert on 26 Mar 2024
Dear Gillian,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

8/10 Good

Adina

Travelled with family
Liked: Cleanliness
It’s a good hotel with good service. Clean and very easy to get around. Love the cafe Alpha for breakfast. Just a bit old. Hot tub stopped working during our stay.
Stayed 2 nights in Mar 2024
Response from Robert on 25 Mar 2024
Dear Adina,Thank you for taking the time to share your experience with us on Expedia. We are delighted to hear that you found our hotel clean, accessible, and enjoyed our cafe Alpha for breakfast. We apologize for the inconvenience caused by the hot tub issue during your stay. Please rest assured that we have addressed this matter to prevent future occurrences. We appreciate your feedback about the hotel's age and will consider it as we continuously strive to improve our facilities.Warm regards,The Hotel Team

8/10 Good

Alida, Newmarket

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location Kitchen is very helpful Narrow parking Hot tub was not working But overall a good experience Will stay again
Stayed 1 night in Mar 2024
Response from Robert on 25 Mar 2024
Dear Alida,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that our excellent location and helpful kitchen contributed positively to your stay. We apologize for the inconvenience caused by the narrow parking and the hot tub not being operational. Please rest assured that we are addressing these issues promptly to ensure a more comfortable experience for all our guests. We are grateful for your overall positive feedback and look forward to welcoming you back in the future.Warm regards,The Hotel Team

10/10 Excellent

Farshid

Liked: Cleanliness, property conditions & facilities
We stayed there 2 nights and we had a great time .
Stayed 2 nights in Mar 2024
Response from Robert on 25 Mar 2024
Dear Farshid,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had a great time during your two nights with us.Our team strives to provide a welcoming and enjoyable atmosphere, and it's rewarding to know that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back in the near future.Warm regards,The Hotel Team

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on 25 Mar 2024
Dear Wendy,Thank you for choosing our hotel and for taking the time to write a review. We are glad to hear that your stay was enjoyable, and we look forward to welcoming you back to our hotel in the near future.Warm regards,The Hotel Team

8/10 Good

Mahsa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 25 Mar 2024
Dear Mahsa,Thank you for choosing our hotel and for taking the time to write a review. We are glad to hear that your stay with us was a pleasant experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Management Team

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Cute and comfy room with kitchenette close to shopping, gondolas, and grocery stores.
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Dear Pamela,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found your room both cute and comfortable, and that our location provided convenient access to local shopping, gondolas, and grocery stores. We hope to welcome you back soon for another enjoyable stay.Warm regards,The Hotel Team

10/10 Excellent

Maribeth

Liked: Cleanliness, property conditions & facilities
Staff are great
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Dear Maribeth,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that our staff made a great impression during your stay. Our team strives to provide exceptional service, and it's rewarding to know that we've succeeded in making your visit enjoyable. We hope to welcome you back soon for another wonderful experience.Warm regards,The Hotel Team

6/10 Okay

Helen

Stayed 2 nights in Dec 2023

8/10 Good

Guangxia, Vancouver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bed is too soft
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Dear Guangxia,Thank you for choosing our hotel and for taking the time to provide feedback on Expedia. We are sorry to hear that the bed was too soft for your preference. Our guests' comfort is of utmost importance to us, and we strive to ensure that all aspects of your stay meet your expectations. We appreciate your comment as it helps us to improve our services. We will take your feedback into consideration as we continue to enhance our guest experience. Please feel free to reach out to our front desk during your stay for any concerns or requests, as we are always ready to assist.Warm regards,The Hotel Team

10/10 Excellent

Pier-olivier

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Cher Pier-olivier,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous sur Expedia. Nous sommes constamment à la recherche de moyens pour améliorer notre service et votre retour est précieux pour nous. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience qui répondra mieux à vos attentes.Cordialement,L'équipe de l'hôtel

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities
Local easy walk to the village and quiet at night
Stayed 1 night in Mar 2024
Response from Robert on 19 Mar 2024
Dear Lee,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our convenient location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

6/10 Okay

Babak

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 20 Mar 2024
Dear Babak,Thank you for choosing our hotel and for taking the time to write a review on Expedia. We are committed to providing our guests with the highest quality services and experiences, and we sincerely value your feedback. If there are specific areas where you feel we could improve, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,The Hotel Team

10/10 Excellent

Carmel, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff especially the housekeepers. Will stay again. Thank you.
Stayed 2 nights in Mar 2024
Response from Robert on 18 Mar 2024
Dear Carmel,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service provided by our housekeeping staff. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for price and spacious rooms
Stayed 1 night in Mar 2024
Response from Robert on 18 Mar 2024
Dear Gagandeep,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older but nice. Good pool and hot tub. Easy parking. Nice staff. Good restaurants near
Stayed 1 night in Mar 2024
Response from Robert on 18 Mar 2024
Dear DAVID,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that you enjoyed our well-maintained pool and hot tub, as well as the convenience of our parking facilities. It's wonderful to know that our staff made a positive impression and that you found some great dining options nearby. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Warm regards,The Hotel Team

10/10 Excellent

Qassim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on 18 Mar 2024
Dear Qassim,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Genevieve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 18 Mar 2024
Dear Genevieve,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had a positive stay and we hope to have the opportunity to welcome you back in the near future.Warm regards,The Hotel Team

10/10 Excellent

Jung Won

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 18 Mar 2024
Dear Jung Won,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your visit and found our accommodations comfortable and our staff friendly and helpful. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. We look forward to welcoming you back soon for another memorable stay.Warm regards,The Hotel Team

10/10 Excellent

Sylvia

We had a kitchenette in our room which was a very nice addition. There was also a fireplace that kept us nice and warm. Beautiful area around the hotel. The staff were warm and helpful. Really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Robert on 18 Mar 2024
Dear Sylvia,Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that the kitchenette and fireplace added comfort to your stay, and that you found the surrounding area beautiful. Our staff strives to provide warm and helpful service, and it's rewarding to know we succeeded. We're delighted you enjoyed your stay and look forward to welcoming you back soon.Warm regards,The Hotel Team

10/10 Excellent

Sang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel receptionist was very efficient and friendly
Stayed 1 night in Mar 2024
Response from Robert on 25 Mar 2024
Dear Sang,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that our receptionist made a great impression with their efficiency and friendliness. Our team strives to provide a welcoming and smooth check-in process, and it's rewarding to know that we have succeeded in making your stay enjoyable from the very beginning. We look forward to welcoming you back to our hotel in the future.Warm regards,The Hotel Team

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, and comfortable. We will definitely stay there again for the convenience and price. The property is a bit aged but well maintained.
Stayed 3 nights in Mar 2024
Response from Robert on 14 Mar 2024
Dear Liz,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that our prime location, friendly staff, and comfortable accommodations contributed to a memorable stay. Your intent to return is the highest compliment we can receive, and we eagerly await your next visit.We appreciate your acknowledgment of our property's maintenance. While we embrace our building's history, we continuously strive for improvement and are glad that it resonates with our guests.Warm regards,The Hotel Team

8/10 Good

Chris, Burnaby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and although the property is a little dated, it’s nice.
Stayed 1 night in Mar 2024
Response from Robert on 13 Mar 2024
Dear Chris,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed our convenient location. We appreciate your feedback regarding the property's condition and assure you that we are in the process of updating our facilities to enhance the guest experience. We hope to welcome you back to our improved hotel in the near future.Warm regards,The Hotel Team

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the room is very comfortable
Stayed 1 night in Mar 2024
Response from Robert on 12 Mar 2024
Dear Elena,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our prime location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Kassandra

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Robert on 11 Mar 2024
Dear Kassandra,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. We appreciate your kind words and your recommendation to other travelers.Sincerely,Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
The service, and facilities. The beds are very comfortable, rooms are clean
Stayed 2 nights in Mar 2024
Response from Robert on 8 Mar 2024
Dear Michael,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and that you appreciated our service, facilities, comfortable beds and clean rooms. Your kind words mean a lot to us and motivate us to keep up the high standards of hospitality that we strive for. We hope to have the pleasure of welcoming you back soon.Sincerely,The Hotel Manager

10/10 Excellent

Maria Clara

Stayed 1 night in Feb 2024

10/10 Excellent

Pier-olivier

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 8 Mar 2024
Dear Pier-olivier,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our location, amenities and service. We appreciate your kind words and your recognition of our staff's efforts to make your stay comfortable and memorable.We value your opinion and we hope to have another opportunity to welcome you back and exceed your expectations. Thank you again for your review and for being our guest.Sincerely,Hotel Manager

8/10 Good

Glenn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robert on 8 Mar 2024
Thank you for your review, Glenn. We appreciate your feedback and we are glad to hear that you enjoyed your stay at our hotel. We strive to provide a comfortable and pleasant experience for our guests, and we are happy to know that we met your expectations. We hope to see you again soon and we wish you all the best.

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Robert on 5 Mar 2024
Dear Daniel,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are glad to hear that you enjoyed your stay with us and that you found our location convenient and our staff friendly. We appreciate your rating of 3 out of 5 stars.We hope that you will give us another opportunity to welcome you back and to provide you with a better experience in the future. Please do not hesitate to contact us if you have any questions or concerns.Sincerely,The Hotel Manager

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay. The staff were excellent! Great location.
Stayed 6 nights in Feb 2024
Response from Robert on 4 Mar 2024
Dear Carl,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are delighted to hear that you enjoyed your stay and that our staff made you feel welcome and comfortable. We appreciate your kind words and your rating of 4 out of 5. We are always striving to improve our service and facilities, so we would love to know if there is anything we could have done better to make your stay even more enjoyable. Please feel free to contact us directly with any suggestions or comments you may have. We hope to see you again soon at our hotel.Sincerely,The Hotel Manager

6/10 Okay

Daniel

Travelled with partner
Disliked: Property conditions & facilities
Not good for the price. Feels like the rooms haven’t been updated since the early 90’s.
Stayed 2 nights in Feb 2024
Response from Robert on 4 Mar 2024
Dear Daniel,Thank you for taking the time to share your feedback on Expedia. We are sorry to hear that you were not satisfied with your stay at our hotel. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize if we did not meet your expectations.We appreciate your comments about the rooms, and we agree that they could use some updating. We are currently working on a renovation project that will improve the look and feel of our rooms, as well as add some modern amenities.We hope you will give us another chance to welcome you back and show you the improvements we have made. Please contact us directly if you have any questions or concerns, or if you would like to make a reservation. Thank you for choosing our hotel, and we hope to see you again soon.Sincerely,The Hotel Management

10/10 Excellent

BEVERLY, North Vancouver

Stayed 1 night in Feb 2024
Response from Robert on 22 Mar 2024
Dear Beverly,Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Robert on 22 Mar 2024
Dear James,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are committed to providing exceptional service and we sincerely hope we met your expectations.Warm regards,The Hotel Team

10/10 Excellent

Oswald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff, from front desk to chamber maids. Thank you for making me feel welcome!
Stayed 1 night in Feb 2024
Response from Robert on 29 Feb 2024
Dear Oswald,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and that you appreciated our friendly and helpful staff. Our team works hard to provide the best service and hospitality to our guests, and we are glad that we made you feel welcome. We hope to see you again soon at our hotel, and we wish you a wonderful day.Sincerely,Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and staff very friendly and helpful. Room cleanliness was excellent. Room had everything we needed. Very quiet location and a quick walk to the village. Having the kitchen was a bonus, the fireplace also. While the property itself is a bit older, the cleanliness and comfort was excellent.
Stayed 1 night in Feb 2024
Response from Robert on 29 Feb 2024
Thank you, Linda, for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our friendly staff, clean rooms, quiet location, and cozy amenities. We strive to provide a comfortable and relaxing experience for our guests, and we are glad that we met your expectations. We hope to see you again soon at our hotel, and we appreciate your loyalty and support. Thank you for choosing us!

6/10 Okay

Carolyn

Travelled with partner
Liked: Amenities
This hotel is in a great location, but is quite outdated. We found the room to be very hot at night, and housekeeping was very loud in the morning.
Stayed 1 night in Feb 2024
Response from Robert on 28 Feb 2024
Dear Carolyn,Thank you for taking the time to share your feedback on Expedia. We appreciate your kind words about our location, but we are sorry to hear that you were not satisfied with your stay. We apologize for the inconvenience caused by the temperature in your room and the noise from housekeeping. We are working hard to improve our facilities and services, and we hope you will give us another chance to impress you in the future. Please contact us directly if you have any questions or concerns.Sincerely,Hotel Manager

10/10 Excellent

behzad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms, clean and very friendly staff
Stayed 1 night in Feb 2024
Response from Robert on 27 Feb 2024
Dear Behzad,Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We're thrilled to hear that you found our rooms spacious, clean, and our staff friendly. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's wonderful to know that we succeeded in delivering that experience to you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Amandeep

Stayed 1 night in Feb 2024
Response from Robert on 22 Mar 2024
Dear Amandeep,Thank you for choosing our hotel and for taking the time to write a review on Expedia. We are committed to providing our guests with the highest quality services and experiences, and we sincerely value your feedback.Warm regards,The Hotel Team

10/10 Excellent

Barrett

Liked: Cleanliness, amenities, property conditions & facilities
Great say, clean, friendly staff, safe area at night, walking distance to grocery and night life.
Stayed 1 night in Feb 2024
Response from Robert on 27 Feb 2024
Dear Barrett,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you had a great stay and that you found our hotel clean with friendly staff. It's fantastic to know that you felt safe in the area, especially at night, and that our convenient location allowed you to explore nearby amenities easily.Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

8/10 Good

Corey

Stayed 1 night in Feb 2024
Response from Robert on 27 Feb 2024
Dear Corey,Thank you for sharing your feedback following your recent stay with us. We're disappointed to learn that your experience did not meet your expectations. Our team strives to provide exceptional service to all our guests, and we apologize if we fell short during your visit.We value your input and would appreciate the opportunity to learn more about your concerns. If you could please reach out to us directly with additional details about your stay, we would be grateful. Your feedback is invaluable as we continuously work to improve and enhance our guests' experiences.Once again, we apologize for any inconvenience you may have experienced and hope to have the opportunity to regain your trust and welcome you back for a more positive stay in the future.

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on 23 Feb 2024
Dear Marco,Thank you for taking the time to leave us a review on Expedia. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay with us.Your satisfaction is our top priority, and we are sorry to hear that there were aspects of your visit that did not meet your expectations entirely. We take all guest feedback seriously and will use your comments to improve and enhance our services.If there are specific areas where you feel we could have done better, we would appreciate hearing more details so that we can address any issues promptly.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Tani

Liked: Cleanliness, amenities, property conditions & facilities
Very cosy, warm beautifully furnished and well designed room with bonus of balcony, view and jacuzzi. Hotel is very centrally located and convenient for walkable access to village. Safe for solo travellers. Staff were polite and helpful. Hot tub and pool were not open at 8:30am in the morning as advertised, which was a disappointment, but was compensated.
Stayed 1 night in Feb 2024
Response from Robert on 22 Feb 2024
Dear Tani,Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you found our rooms to be cozy, warm, and beautifully furnished, and that the balcony, view, and jacuzzi added an extra touch of luxury to your experience.We're also pleased to know that our central location provided convenience and accessibility for you to explore the village. Ensuring the safety and comfort of all our guests, especially solo travelers, is of utmost importance to us, so we're glad to hear that you felt secure during your stay.However, we sincerely apologize for any disappointment caused by the delay in opening the hot tub and pool at 8:30 am. Your feedback regarding this matter is valuable to us, and we will be addressing it with our team to ensure that such discrepancies are minimized in the future. We're pleased to hear that our team was able to compensate for this inconvenience, but we understand the importance of delivering on our advertised amenities promptly.Once again, thank you for sharing your experience with us. We truly appreciate your feedback as it helps us identify areas for improvement and continue to provide exceptional service to our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Niket

Travelled with family and small children
Great location
Stayed 2 nights in Feb 2024
Response from Robert on 21 Feb 2024
Dear Niket,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our hotel's great location. At the Pinnacle Hotel Whistler Village, we strive to provide our guests with a convenient and comfortable stay, and we're delighted that our location met your expectations.We hope you had the chance to explore the surrounding area and take advantage of the attractions and amenities nearby. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.We appreciate your support and look forward to welcoming you back on your next visit.Warm regards,Robert

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very dirty, the tub has other people's hair in it and dirt scum so we couldn't use that, the hot tub was also closed. It was so loud we could hear people above and below us and in the hall. We would not stay here again.
Stayed 1 night in Feb 2024
Response from Robert on 21 Feb 2024
Thank you for sharing your experience with us. I apologize for the inconvenience you faced during your stay. We take guest feedback seriously, and I appreciate your honesty.1. **Dirty Room**: I apologize that your room was not up to standard. Cleanliness is essential, and we'll address this with the hotel management.2. **Hair in the Tub**: Finding other people's hair in the tub is unacceptable. We'll ensure better housekeeping practices moving forward.3. **Closed Hot Tub**: I apologize for any inconvenience caused by the hot tub closure. We understand how important amenities are to our guests.4. **Noise Levels**: It's disappointing that noise disrupted your stay. We'll investigate this further to improve our guests' experience.5. **Overall Experience**: Your feedback matters, and we appreciate your honesty. We'll use it to enhance our services.As part of our commitment to continuous improvement, we encourage guests to share their experiences through reviews. Once again, thank you for choosing Pinnacle Hotel Whistler, and we hope to have the opportunity to provide you with a better experience in the future.