Hi Gareth, thank you for your great review. We do our best to provide a great experience for our guests, and hope to see you again in the future.

Hi Nalin, thank you for reviewing and rating us. We appreciate your kind words. We look forward to seeing you again.

Hi David, thank you so much for your wonderful review. It was so lovely to meet you both and so happy that you enjoyed your ride around Whangarei on the electric bikes. We look forward to seeing you both again.

Hi Janet, thank you so much for making the time to rate us. We appreciate your help.

Thank you Joanna, we really appreciate you taking the time to let us and other people know about our Motel. We hope you had a great trip back.

Hi Nigel, thank you for your very kind words, we appreciate all feedback. We look forward to seeing you again.

Thank you so much. We really like to make all our guests welcome and comfortable. Hope to see you again.

Thank you so much Gavin. We appreciate any and all feedback. Hope to see you again.

Thank you for your wonderful rating. We really appreciate it when our guests let us know we are doing well.

Thanks Diane, glad you enjoyed your stay and hope to see you again next time.

TLDR: Guests left the window open then complained about road noise. It was clear from when these guests arrived, ignored the signs to check in at Reception or park in the visitors carpark and just stopped in the middle of the driveway blocking all traffic - that they might be difficult. On asking the husband to move into the assigned room parking he ignored this request and took another room's car park. When you receive an unfair review it is difficult not to respond emotionally so I will move to to specifically answer the review complaints: “The motel is next to a busy highway & our room (2) was the closest to the highway.” The motel is off State Highway 1, but this is a residential area with a speed limit of 50km/h. Room 2 is >25m back from the road with the swimming pool, 2 parking spaces, 4 palm trees and a stone wall in between. Furthermore: “The traffic noise was unacceptably loud & constant & I couldn’t possibly fall asleep.” The road noise was clearly made worse by the fact that these guests left the window facing the road open all night. Our residence is above Reception and less than a third of the distance from the road that room 2 is, so we know exactly what the level of road noise is – it is similar to a busy suburban street rather than a highway. For anyone very sensitive to noise I recommend contacting the motel and giving them the chance to assign a room further from the road. Closing the windows and using the high quality air conditioning/heat pump for heating or cooling is also a good practice to reduce outside noise. We're very sorry that someone didn't get a good night's sleep at our motel and would like to assure everyone that if you have any special requirements, just speak with us beforehand and we can advise on the most suitable room and even close the windows for you.

Thank you David, we sure are happy that you got some relaxation time. We look forward to seeing you again.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We look forward to seeing you on your next visit.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards

Thank you for your feedback. We're pleased that you had a nice stay.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review. We are so happy you had a lovely stay. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We are glad that you enjoyed our central location and the lovely walks to town.We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. We are so happy you got to utilise all the facilities. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We look forward to seeing you again.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Hi Andrew, Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you! We really appreciate you taking the time to rate us. Kind Regards

We are so glad you had a fab stay and enjoyed our amenities. We hope you get to come back and enjoy it all again. Kind Regards Stephanie

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Hi Jim, Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Hi Stephanie, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Thank you for your wonderful review. It is so nice you enjoyed the double spa bath and really pleased that the takeaway delivery was on the mark. We have just ordered all new heat pumps for the rooms and the installations have started. Sorry they were not in before you stayed. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future.

Thank you for your wonderful review. We are so glad you enjoyed your breakfast and suite. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We look forward to you coming back here to enjoy it again. Kindest Regards Stephanie

Hi Darryn, Thank you for your wonderful review. We do like to have as much as possible convenient for our guests as best as we can. And to hear we are doing this, is quite simply the best. I will be sure to let our staff know their work is noticed. Kind Regards Stephanie

Thank you for your wonderful rating. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review and rating. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Thank you for your wonderful review. We were so happy to be of help because of your delayed flight. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Hi Jp, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Hi Cheryl Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. I am so glad that you enjoyed the double spa bath and laundry facilities while you were here.We hope you get the chance to come back and enjoy it again.

Thank you for the lovely comments. Hope to see you again soon!

Thank you - we appreciate the great score you gave us.

Thank you for the positive review.

Thanks for your feedback and many helpful suggestions. Hope to see you again on your next trip to Whangarei.

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. We hope you get the chance to come back and enjoy it again.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie

Thank you for your wonderful review. Our mission is to provide the best possible accommodation experience. It is so great to hear that we have achieved this and will share this with our team. I am terribly sorry that we did not let you know how to get into town. It is 1.2 kms to middle of town. We definitely have all king and super king beds. We hope you get the chance to come back and enjoy it again.

Hi, thank you so much for your wonderful rating. Our aim is to give our guests the very best we can and we are always so pleased to hear that we are achieving this. We look forward to seeing you again in the future. Kind Regards Stephanie