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"Great hotel located close to old town"

"I didnt receive the check in email. When I call them, instead of sending the mail they tried to help me with a long bad communicated phone talk. There is no one else to help you. Its a ghost hotel. And rooms are worse than pictures and smell so bad. It says private bathroom but wc is on corridor. So tecnically its true but misleading. My advise would be paying 25 euro train ticket and going to Prague instead of staying here"

"A very poor experience. Nothing on Hotel.com prepares you for the fact that you need to book in to another hotel's reception nor that when you try to do so the receptionist will deny knowing anything about the procedure. Nor will you know that, when you phone the hotel, they will sigh in exasperation that you cannot speak German and that they will be pretty rude to you. Add to the above that it took 45 minutes to check us in to a pre-booked reservation and the room service called at 8am and...