In general a nice stay but the cosy room we stayed in had very naff and non matching furniture , the chair by the table had a very nasty brown mark on it which was unpleasant, this chair needs removing imo (room 241) .
Our meal experience wasn’t the best as we were placed on a small table right next to a cleaning station and fire extinguisher, not very romantic for my wife’s birthday and in hindsight I should have requested a nicer table , certain staff were not very attentive either , I had prepaid their £28 for £24 offer and when the bill arrive it was for the full amount of our meal , the staff were confused when I showed them our stamped ‘dinner included ‘ card , it then took another 20 minutes before I literally had to go to the reception to pay the bill as apparently their card machine was playing up , breakfast was very nice with loads of choice .
The actual building is very nice , the gardens are stunning .
Don’t expect a dressing gown for the spa though as you aren’t considered important enough for one unless you pay £5 each for them which I think is very tight when you have paid nearly £200 a night ! , tbh it made me feel like a peasant, also no water in the room !
This hotel could learn a lot from the Marriott in Leeds which is where we stayed he night before .