Single Room | Floor plan

Reviews of Trivelles Waterhall Country Hotel - Gatwick

4 out of 5
Trivelles Waterhall Country Hotel - Gatwick
Prestwood Lane, Ifield Wood, Crawley, England

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 268 reviews" "
Rating 8 - Good. 74 out of 268 reviews" "
Rating 6 - Okay. 48 out of 268 reviews" "
Rating 4 - Poor. 36 out of 268 reviews" "
Rating 2 - Terrible. 27 out of 268 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So carpet was filthy, muddy footprints. Silver fish in shower tray and light fitting. No heat in the room, slept with light on. Disgusting, you have been warned... 😔
Stayed 1 night in Mar 2024
Response from manager on 22 Mar 2024
Dear Guest, We apologize for the unsatisfactory experience you had during your stay. Cleanliness is of the utmost importance to us, and we are disappointed to hear about the issues you encountered with the carpet and cleanliness of the room. We take these matters seriously and will address them with our housekeeping team immediately to ensure they are properly rectified. Regarding the heating issue, we regret any discomfort this caused and would have been happy to provide assistance had we been notified during your stay. Your feedback is invaluable, and we will use it to improve our services for future guests. Thank you for bringing these concerns to our attention.

4/10 Poor

Ken

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, clean comfy bed. Broken dirty tiling in shower, poor water flow to shower,broken bathroom light switch, one bedside lamp with no shade, broken radiator valve ( I fixed this so I could sleep without the window open) Whole thing generally unloved. The poorest continental breakfast I can ever remember. I actually didn't see a soul in the morning. Despite claiming to have a bar and a restaurant there were neither. You can probably gather that I am unlikely to return
Stayed 1 night in Mar 2024
Response from manager on 22 Mar 2024
Dear Guest, We're sorry to hear about the challenges you experienced during your stay. We value your feedback and apologize for any inconvenience caused. It's important to note that had you informed our on-site staff about these issues, we would have been more than happy to address them promptly, including offering a room change if necessary. Additionally, we apologize if our continental breakfast did not meet your expectations; it is clearly stated that we serve a cold continental breakfast, and we do not have on-site cooking facilities. We regret any confusion regarding the bar and restaurant; we will ensure this information is clarified for future guests. We appreciate your insights and hope you will reconsider staying with us in the future.

6/10 Okay

Brian

Disliked: Amenities
This place must make a huge amount of money for very little effort. So for gods sake, do some basic maintenance and show that you care for your customers! No mirror in the bathroom, shower control not working, giving only scolding hot water. Grubby carpet, linen and horrible paintwork. No customer service and damaged fencing in the car park does not inspire any sense of security. The place has an enormous amount of potential for nice getaways or short stays if only guests were not taken for granted.
Stayed 1 night in Mar 2024

6/10 Okay

Andy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Expensive to get a taxi from and return to the airport, cost more than the room.
Stayed 1 night in Mar 2024
Response from manager on 22 Mar 2024
Dear Guest,We understand your concern. Please note that the taxi service is operated by a third party, and the pricing is consistent with rates from other properties in the area. We apologize for any inconvenience this may have caused.

4/10 Poor

Pedro

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room was huge with a separate living room but a tiny ensuite, no heating and no hot water on the toilet sink. It was a cold day/night so asked if there was a issue with the heating and been told no but clearly all the radiators was cold as it can be, was offered a notice small electric fan heater which worked for about 5min then off and on so not great, they replaced it with similar one which still noicy and not good for the size of the room. The morning just before check out no breakfast set up so I asked to a lady where would they serve the breakfast and she asked "im not been told there was anyone for breakfast, as you paid for breakfast?" I told her yes on Expedia and she managed to get some bit out so I could have breakfast, the dinning room again was cold and not nice as no much choice for breakfast. No one around for check out so just dropped the key in a box and left... Would not recommend in winter as it's a cold property and it's more like a B&B then a hotel... In summer or Spring maybe nice if you need just a night as it's close to the airport but no A/C, heating or lifts and lots of steps to bare in mind if you have luggage... Sorry but not a great experience and only being honest.
Stayed 1 night in Mar 2024
Response from Singh on 3 Mar 2024
Dear Pedro,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially with the heating issue and the breakfast service. Your insights are valuable, and we assure you that we are addressing these issues promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing a more comfortable and enjoyable stay.Warm regards,Trivelles Waterhall Country Hotel

2/10 Terrible

Abigail

I cancelled my stay but the day after I was due to stay found that there is illegal activity going on there.
Stayed 1 night in Jan 2024
Response from manager on 27 Feb 2024
Dear Guest,I appreciate your concern and am sorry to hear about your experience. I would like to clarify that our records indicate you did not turn up for your scheduled check-in, and we were unable to reach you despite our attempts to contact you.Regarding your mention of illegal activity, we take such allegations seriously and assure you that we prioritize the safety and well-being of our guests. If you have specific details or concerns, please share them with us so we can investigate thoroughly.It's important to note that our commitment to guest satisfaction is unwavering, and we would have addressed any legitimate issues promptly had we been made aware during your stay.In the meantime, if you have any further information or concerns, please feel free to reach out to us directly. We value your feedback and are here to assist.Best regards,

6/10 Okay

Susan

Stayed 1 night in Jan 2024
Response from manager on 29 Jan 2024
thanks

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 29 Jan 2024
thanks

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My room was not like the pictures shown at all. Bed was uncomfortable too. Very small room.
Stayed 1 night in Dec 2023
Response from manager on 29 Jan 2024
thanks

10/10 Excellent

Latif

Stayed 1 night in Dec 2023
Response from manager on 29 Jan 2024
thank you for your interest in review and will see you again in future

10/10 Excellent

Antonio

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 29 Jan 2024
thanks for stay with us and appreciate for your review

2/10 Terrible

Chelcie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of this hotel very young man, he is nasty rude. Chase down the corridor, swearing, stating mess in room though it was an unmade bed told me it smells when the only thing smells is him cooking his food in the corridor.he was standing outside my room listening to me. Couldn’t go out the front door with him watching me. Although being a regular guest to both hotels he has refused me to stay again and I have done nothing wrong. The plugs was hanging out the wall. One room my foot fell through the floor. There was a bug crawling all over the bathroom floor and hairs was found in the bed. Check out being 11 but cleaners open doors and bang on doors way before this.
Stayed 2 nights in Dec 2023
Response from manager on 29 Jan 2024
thanks

8/10 Good

Brian

Nice place, a bit like a country retreat feel without the spa but with aircraft noise. Didn’t bother me, it was perfectly convenient in that respect. Room was small and bathroom configuration was interesting. Good value though and I’d stay again.
Stayed 1 night in Dec 2023
Response from manager on 29 Jan 2024
thanks

4/10 Poor

Lucy

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice view from our window. Beautiful surroundings. Only heard one plane at night. However, there were silverfish in our bathroom sink and bath. Room needs painting- lots of scuff marks on the walls. Mould on the window.
Stayed 1 night in Nov 2023
Response from reception on 30 Nov 2023
THANKS TO NOTICE TO US HOPE YOUR NEXT VISIT ENJOYABLE WITH US

6/10 Okay

Tendai

Disliked: Property conditions & facilities
A beautiful countryside and place to walk. Breakfast was very poor not worth paying for at all. Everything was cheap quality and tasted horrible apart from the yogurt. The lock on the door was not working and the carpet not clean
Stayed 1 night in Nov 2023
Response from reception on 30 Nov 2023
Thanks for your feed back

4/10 Poor

Andrew

Stayed 1 night in Nov 2023
Response from reception on 30 Nov 2023
thanks for interest in feedback

6/10 Okay

Qamar

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from manager on 30 Nov 2023
thanks for review

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from manager on 30 Nov 2023
Thanks to stay with us and we want to look again in future

6/10 Okay

Colin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is very reasonably priced and convenient for a single nights stay before flying out of LGW. However its not good for multiple nights, their other hotel nearby is much, much better. That's why we switched for a 6 night stay. Poor sound insulation, no hallway carpets, close to the road, noise from aircraft. Guests departing at 4:00am.
Stayed 6 nights in Oct 2023
Response from manager on 30 Nov 2023
thanks for feed back

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful experience - never returning
The hotel was tired and not in good condition. There were light sockets taped up for example. Stayed in the terrible weather storm. The fire alarm kept going off - 18 times so be exact whilst there. Was moved rooms and eventually hotels late at night - only after a complaint was raised. Breakfast was poor at the new hotel, albeit it was quiet. Complaint was raised and a refund refused.
Stayed 1 night in Nov 2023
Response from reception on 30 Nov 2023
thanks for feed back

10/10 Excellent

Joanna

Stayed 1 night in Oct 2023
Response from manager on 30 Nov 2023
thanks for your feed back hope you more enjoy infuture with us

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities
Was once a classy hotel and room looks great but being now operated on a budget e.g cheapest loo paper ever, unable to give me any pasteurised milk (not UHT cartons) from a cuppa, And beware that breakfast is not-just continental but a make it yourself (eg kettle in the dining room). Disappointing for this once-lovely hotel
Stayed 1 night in Oct 2023
Response from manager on 30 Nov 2023
thanks to notice us some basic points will be solved

10/10 Excellent

den

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for location
Staying overnight before getting a flight at gatwick. Check-in was super easy and the guy was really personable. Room was fine for the price with some interesting features! Slept really well but always have earplugs. Bed was comfy enough although pillows a bit hard! Really convenient for eating nearby and purple parking (who were also great and efficient!)
Stayed 1 night in Oct 2023
Response from manager on 30 Nov 2023
thanks for your interest in feed back and we wanna look you again

4/10 Poor

Malcolm

Disliked: Staff & service, property conditions & facilities
No heating. No hot water. They took payment first, then informed me of the problem. Asked manager and owner to sort problem with electric heaters - nothing done. Refund promised and as yet not made. Terrible.
Stayed 1 night in Oct 2023
Response from manager on 30 Nov 2023
thanks for feed back

2/10 Terrible

Max

Disliked: Amenities
-No staff on site past 11 pm -Shower didn’t work at all in the morning -Fire alarm went off twice with no one to resolve the issue -Can’t buy food or drinks at property
Stayed 1 night in Oct 2023
Response from reception on 30 Nov 2023
thanks for feed back

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quaint
Lovely and quaint hotel. It was on a little countryside lane, and fully fit the English country picture you may have.
Stayed 1 night in Oct 2023
Response from manager on 21 Oct 2023
Thanks

2/10 Terrible

Georgeta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from manager on 30 Nov 2023
thanks for feed back

6/10 Okay

Martin

Business traveller
Stayed 1 night in Oct 2023
Response from manager on 21 Oct 2023
Thanks

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on 21 Oct 2023
Thanks

8/10 Good

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from manager on 21 Oct 2023
Thanks

10/10 Excellent

Ilinka

Stayed 1 night in Sep 2023
Response from manager on 21 Oct 2023
Thanks

8/10 Good

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Just a quick stay overnight before travelling home so only there 4 hrs. Woken up by the planes at 6.30 am
Stayed 1 night in Sep 2023
Response from manager on 21 Oct 2023
Thanks

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023
Response from manager on 21 Oct 2023
Thanks

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Melanie

Stayed 1 night in Sep 2023
Response from manager on 21 Oct 2023
Thanks

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to the planes coming in to Gatwick but there is good double glazing muffling the noise and it didn’t disturb us at all. Apart from that it is a lovely place surrounded by woodland and countryside for a good price with welcoming staff. We would definitely stay again.
Stayed 1 night in Sep 2023
Response from reception on 6 Sept 2023
thanks for feed back and hope you will more enjoy in future

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, room comfort
Good price for basic stay needs
Basic but comfortable & clean. A bit outdated and thin walls but good price.
Stayed 1 night in Aug 2023
Response from manager on 4 Sept 2023
thanks

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from reception on 30 Aug 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the rooms we booked had a problem with hornets, as there were 3 dead ones on the floor and then when the window was opened a few more flew in so we were unable to sleep in the room and left to find alternative accommodation. When explained to the reception they just shrugged their shoulders and I said well what are we gonna do about it he just said email me and I will let head office know and try to get you a refund. Not the response I would have expected
Stayed 1 night in Aug 2023

10/10 Excellent

K

Stayed 1 night in Aug 2023
Response from reception on 28 Aug 2023
thanks for feed back

10/10 Excellent

Cynthia

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from reception on 27 Aug 2023
Dear guest thanks to stay with us and hope your next visit more enjoyable

6/10 Okay

joli

Travelled with partner
Disliked: Amenities
The breakfast was very basic - described as continental but really just toast and 3 cereal choices. To me continental would have ham and cheese or pastries - maybe some granola or a wider choice of fruit (not just apple and orange). Only fruit juice was orange. The hotel has planes over head every few minutes - so loud you have to pause conversation. But it’s fine to sleep. The suite was well worth the extra £10 for the extra space The kitchen in suite is odd - an extractor fan but no hob, a tiny fridge, no glasses. You have to climb on a chair to turn on the light in the conservatory The floor in shower is slippery But it’s a fine place to sleep for the night but I’d never stay for more than just 1 night
Stayed 1 night in Aug 2023
Response from reception on 20 Aug 2023
thanks for stay with us

8/10 Good

Scott

Stayed 1 night in Aug 2023
Response from reception on 10 Aug 2023
thanks Scott to stay with us hope your next visit more enjoyable with us

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was impressed by the room's amenities and ease of use for a short stay prior to our return flight home.
Stayed 1 night in Jul 2023
Response from reception on 10 Aug 2023
we are thank full to you about your feedback

6/10 Okay

Neil

Business traveller
Disliked: Property conditions & facilities
Average
Single room.. needs refurb and shower wasnt great
Stayed 1 night in Aug 2023
Response from reception on 10 Aug 2023
thanks your interest show for feed we look forward to you in future to stay with us again

10/10 Excellent

Rajinder

Stayed 1 night in Jul 2023
Response from manager on 4 Aug 2023
THANKS

4/10 Poor

Hunter W.

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was very disappointed by this property. I reserved on Expedia as I like country hotels and this one was near the airport. Beauty is skin deep. The exterior was classic country and it is in a lovely country setting. The taxi ride from the airport was 30 pounds. It was after 3 pm check in but no one answered the locked door. Eventually someone arrived. He took me to my small room which was clean and adequate. It was under a sloping roof so only half was over the height of an adult. The hotel is DIRECTLY under the runway of Gatwick Airport and the planes taking off was endless. From the time of arrival until I left the next day I did not see any staff. There is no dining except for breakfast and it is some distance from Crawley or the airport. for a person without a car. The interior of the hotel is very basic in decor, unlike the exterior. I asked the hotel previously by email if they provided a shuttle to the airport. They replied they did. The do not. They gave me the name of a cab company. I called it . The driver advised me that of the 22 pound fare, he had to give 7 pounds to the hotel. , otherwise he would charge 15 pounds. I have stayed in many country hotels but I would never recommend this one to anyone.
Stayed 1 night in Jul 2023
Response from reception on 10 Aug 2023
Dear guest we appreciate your review our site near to the Gatwick airport so obviously plane noise we cant control that and we already discussed on phone we don't have any shuttle services just provide cab agency contact num and its not free every guest pay for it and thanks for your feed back

6/10 Okay

Francine

Stayed 1 night in Jul 2023
Response from manager on 14 Jul 2023
thanks for review score hope your next visit good with us

8/10 Good

Jenny

Stayed 1 night in Jul 2023
Response from manager on 9 Jul 2023
thanks to stay with us and we look you again in future

6/10 Okay

Felicity

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a perfectly decent place to lay our heads. The staff were helpful in changing stained bedsheets. Garden beautiful. Great for plane watching as very low and close. Decor fairly poor and loo flush handle broke off, thankfully at end of stay! Fairly cheap so you get what you pay for. Great pizza delivery!
Stayed 1 night in Jul 2023
Response from manager on 2 Jul 2023
dear guest thanks stay with us and hope you enjoy last stay and we look forward to you in future again stay with us